Model 9480i IP Phone User Guide
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5.
You are logged into the queue and the following screen displays.
6.
To allow your phone to be available in the queue, press the
Available
softkey.
The following screen displays.
If your IP phone status is set to “
Available
” then the server begins to distribute phone calls
from this queue to your IP phone. You must manually change the state to “
Available
” in order
to start receiving calls.
7.
To temporarily stop receiving calls, press the press the
Unavailable
softkey.
If you are on a call (or miss a call that has been distributed to your phone), your phone status
automatically changes to "
Unavailable
". Your phone remains in the "
Unavailable
" state until
one of the following occurs:
•
You use the IP Phone UI to manually switch the IP phone state back to
"Available"
or
•
The availability “timer” for your IP phone expires. This only occurs if your Administrator
has configured an auto-availability timer on your IP phone. Contact your System
Administrator for more information.
8.
To logout of the queue, press the
Log Out
softkey. The server no longer distributes phone calls
to your IP phone.
ACD: Support
Available
Log Out
ACD: Support
Unavailable
Log Out
