Aastra 55I IP User Manual Download Page 188

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180

Model 55i IP Phone User Guide

Troubleshooting Solutions

Click on

Operation->User Password

In the "

Current Password

" field, enter the current user password.

In the "

New Password

" field, enter the new user password.

In the "

Password Confirm

" field, enter the new user password again.

Click

to save your changes.

For information about changing your password, see

"User Password"

page 44

Why does my phone display "Bad Encrypted Config"?

The IP phone displays "Bad Encrypted Config" because encrypted configuration files
are enabled but the decryption process has failed.

Report this error to your System Administrator.

Aastra Web UI

Note:

By default, the user name is “

user

” (all lowercase) and the password

field is left blank. If you have forgotten your password, contact your
System Administrator for assistance.

Summary of Contents for 55I IP

Page 1: ...55i IP Phone User Guide Release 2 1 41 001200 00 Rev 01...

Page 2: ...nlawful use While every effort has been made to ensure accuracy Aastra Telecom is not liable for technical or editorial errors or omissions contained within this documentation The information containe...

Page 3: ...Software to third parties All Soft ware furnished hereunder whether or not part of firmware including all copies thereof are and shall remain the property of Seller and its Suppliers and are subject...

Page 4: ......

Page 5: ...I 16 Phone Options via the Aastra Web UI 19 Phone Status 23 Phone Status via IP Phone UI 23 Finding Your Phone s IP Address 24 Phone Status via the Aastra Web UI 25 Customizing Your Phone 26 Ring Tone...

Page 6: ...rs List Key 102 Intercom Key 104 None Key 106 Empty Key softkeys only 107 Phone Lock Key 108 Deleting a Key 110 Making Calls 111 Dialing a Number 111 Pre dialing a Number 111 Using Handsfree Speakerph...

Page 7: ...ntercom Call Features 168 Using Redial Key for Last Number Redial 170 Available Features Enabled by Administrators 171 Outgoing Intercom Calls 171 Missed Call Summary Subscription 171 Customizable Cal...

Page 8: ......

Page 9: ...5i CT IP Phone Administration Guide Documentation Aastra 55i IP Phone Installation Guide Contains installation and set up instructions general features and functions and basic options list customiza t...

Page 10: ...eys 6 Top keys Programmable hard keys up to 6 programmable functions 6 Bottom keys Programmable state based softkeys up to 20 programmable functions 4 call appearance lines with LEDs Supports up to 9...

Page 11: ...the phone directly to the network for power No 48v AC power adapter required For Ethernet networks that DO NOT supply power to the phone For power use the 48V AC Power Adapter included to connect fro...

Page 12: ...p screens you may see when the phone is first plugged in or when it is restarted Plugging in and Starting the Phone The 55i automatically begins the start up sequence as soon as it is connected The ph...

Page 13: ...hile the phone downloads the latest updates Note New updates to your phone can be automatically scheduled from the server This is set up on the phone system by your System Administrator and should be...

Page 14: ...were loaded to your phone by your System Administrator the following screen displays during startup When the configuration update is complete the phone displays the following screens and then display...

Page 15: ...Model 55i IP Phone User Guide 7 Getting Started Idle Screen L1 John Smith Sat Jan 1 12 18am...

Page 16: ...n it is reconnected and displays the Network Connected prompt for a few seconds However if changes have been made to your phone s network settings you may need to restart your phone For more informati...

Page 17: ...ohn Smith is configured on Line 1 By default the top programmable keys 1 through 4 are configured for Services Directory Callers List and Intercom respectively You can configure the 6 top programmable...

Page 18: ...your administrator have configured softkey functions on your phone the labels for those functions display on the screen Programmable key functions top keys do not display on the LCD For example in th...

Page 19: ...umber next to the envelope indicates how many new messages you have To access your voicemail messages use the star codes for your system if a voicemail softkey has not been configured on your phone Fo...

Page 20: ...55i has several bottom softkeys configured on the idle screen A More key displays for you to view additional softkeys on another screen Also if you pick up the handset a More displays for you to view...

Page 21: ...ey also exits an open list such as the Options List without saving changes Options key Accesses options to customize your phone Your System Administrator may have already customized some of your setti...

Page 22: ...ht indicator flashes when the microphone is on mute Navigation keys Pressing the UP and DOWN arrow keys lets you view different status and text messages on the LCD display if there is more than 1 line...

Page 23: ...Accesses the Callers List which lists the last 200 calls received 4 Icom Automatically connects with a remote extension for outgoing calls and answers incoming intercom calls 5 None No assigned funct...

Page 24: ...ber Option 1 Call Forward 1 Cfwd Number 2 Cfwd Mode 3 No Rings 2 Preferences 1 Tones Ring Tone Tone Set 2 Contrast Level 3 Live Dialpad 4 Set Audio Audio Mode Headset Mic Vol 5 Time and Date Time Zone...

Page 25: ...ollowing table indicates the options that may appear on your phone if the simplified options menu is applied Option Number Option 1 Call Forward 1 Cfwd Number 2 Cfwd Mode 3 No Rings 2 Preferences 1 To...

Page 26: ...mber of the corre sponding option to select an option 4 Use the softkeys that display for each option to change a selected option 5 Press the Done button to save the change 6 Press the button the butt...

Page 27: ...our phone s IP address To find your phone s IP address see Finding Your Phone s IP Address on page 24 Using the Aastra Web UI 1 Open your web browser enter the phone s IP address or host name into the...

Page 28: ...20 Model 55i IP Phone User Guide Methods for Customizing Your Phone 3 You can logout of the Aastra Web UI at any time by clicking Log Off...

Page 29: ...mmable Keys Allows you to configure up to 6 top programmable keys with functions identified in the list below Available Functions for Softkeys and Programmable Keys Expansion Modules Allows you to con...

Page 30: ...ing Call Interrupts Dialing Goodbye Key Cancels Incoming Call UPnP Mapping Lines Message Waiting Indicator Line This category also allows you to configure incoming Intercom call settings ring tones gl...

Page 31: ...you to view your phone s Network status including your phone s IP and MAC address Local Area Network LAN port PC port Firmware version Use the following procedure to view the status of your phone usi...

Page 32: ...ect 3 Use s to scroll to IP MAC Addresses and press Select The following screen displays that specifies the IP Address and MAC Address of your phone Use the IP Address to enter into your browser windo...

Page 33: ...UI After accessing your phone via the Aastra Web UI the first screen to display is the phone s Status Screen This screen is view only It displays the Network Status of your phone which includes the fo...

Page 34: ...here are several distinct ring tones a user can select from to set on the IP phones You can enable disable these ring tones on a global or per line basis The following table identifies the valid setti...

Page 35: ...tone congestion tones call waiting tone ring cadence pattern You configure global ring tones and tone sets using the Aastra Web UI and the IP Phone UI Configuring Ring Tones and Tone Sets Use the fol...

Page 36: ...stralia Europe France Germany Italy UK Mexico and US Default is US 3 Select a value from the Global Ring Tone field For per line configuration 4 In the Ring Tone section select a line for which you wa...

Page 37: ...l You can set the contrast level using the IP Phone UI only Setting Contrast Level 1 Press on the phone to enter the Options List 2 Select Preferences 3 Select Display 4 Select Contrast Level 5 Use th...

Page 38: ...cklighting sets the phone to turn off the backlighting after a period of inactivity the idle period is user definable under the Advanced softkey when you select the Auto mode In Auto mode the backligh...

Page 39: ...t of seconds you want the phone to stay backlit when the phone is idle Default is 10 seconds When this period of time is reached the phone turns OFF the backlight Use the Backspace and or Clear softke...

Page 40: ...number while the phone is on hook lifting the receiver or pressing the initiates a call to that number Availability of feature dependant on your phone system or service provider You can enable disable...

Page 41: ...s to handsfree speakerphone In Speaker audio mode lift the handset to switch to the handset Headset Choose this setting if you want to make or receive all calls using a handset or headset Calls can be...

Page 42: ...on the phone to enter the Options List 2 Select Preferences 3 Select Set Audio 4 Select Audio Mode 5 Select the audio mode you want to use on your phone Default is Speaker Valid values are Speaker Def...

Page 43: ...g Your Phone 7 Select Headset Mic Volume 8 Select the Low Medium or High volume level Default is Medium 9 Press Done to save your selection Set Audio Done Select 1 Audio Mode 2 Headset Mic Volume Head...

Page 44: ...n the phone to enter the Options List 2 Select Preferences 3 Select Time and Date 4 Select Set Time Note You can set the above features using the IP Phone UI However only the Time and Date Formats can...

Page 45: ...the Time Format to either a 12 hour format or a 24 hour format Valid values are 12h and 24h Default is 12h 9 Press Done to save the Time Format you selected Set Date and Date Format 1 Select Preferenc...

Page 46: ...mat 7 Select a date format from the list of options Default is Sun Jan 2 Valid values are Sun Jan 2 Default 2 Jan 00 2000 01 02 02 01 2000 02 01 00 02 01 00 01 02 00 Jan 2 2 Jan 2000 Sun 2 Jan 2 Jan 0...

Page 47: ...Zone that applies to your area The default Time Zone is US Eastern 5 Press Done to save the Time Zone setting Note For a list of the Time Zones values available on the IP Phone see Appendix A Time Zo...

Page 48: ...list of options Default is Automatic Valid values are OFF 30 min summertime 1h summertime Automatic Default 4 Press Done to save the Daylight Savings value you selected Time and Date Done Select 1 Ti...

Page 49: ...ormat 3 In the Date Format field select the date format you want to use on your phone Default is WWW MMM DD Valid values are WWW MMM DD default DD MMM YY YYYY MM DD DD MM YYYY DD MM YY DD MM YY MM DD...

Page 50: ...specify which language to use for the IP Phone UI 1 Press on the phone to enter the Options List 2 Select Language and press Select 3 Select English English Francais French Espanol Spanish Deutsch Ge...

Page 51: ...The change is dynamic The Aastra Web UI displays all screens in the language you selected Aastra Web UI Note You must have the language pack s already loaded to your phone in order to use them For mor...

Page 52: ...t the Re enter Password promot re enter the new user password and press Enter A message Password Changed displays on the screen If you change the password Then you need to using the IP Phone UI use th...

Page 53: ...ent Password field enter the current user password 3 In the New Password field enter the new user password 4 In the Password Confirm field enter the new user password again 5 Click to save your change...

Page 54: ...e following procedure to reset a user password 1 Click on Operation Phone Lock 2 In the Reset User Password field click The following screen displays 3 In the Current Password field leave this blank 4...

Page 55: ...asked to do so by your System Administrator or should you experience any unexpected behavior 1 Press the button on the phone to enter the Options List 2 Select Restart Phone 3 When the prompt Are you...

Page 56: ...eld displays a screen that allows you to enter and save a new user password Set an emergency dial plan An emergency dial plan can be 911 999 112 110 or all of the above The default emergency dial plan...

Page 57: ...e 2 In the Lock the Phone field click The phone locks dynamically and displays the following message Phone is locked Unlock the Phone 3 Click on Operation Phone Lock 4 In the Unlock the Phone field cl...

Page 58: ...emergency services Once you specify the emergency number s on the phone you can dial those numbers directly on the dial pad when required and the phone automatically dials to those emergency services...

Page 59: ...ation Phone Lock 2 In the Emergency Dial Plan field enter the 3 digit number used in your local area to contact emergency services For multiple numbers enter a between each emergency number For exampl...

Page 60: ...The line call appearance light indicates the status of that line or call When the phone is taken off hook the phone automatically selects a line for you When you have more than one call you can use t...

Page 61: ...If a 536M or 560M Expansion Module s is attached to the phone you can configure up to an additional 36 softkeys on each 536M Expansion Module and up to 60 softkeys on each 560M Expansion Module The 5...

Page 62: ...ash Indicates the key is set to generate a flash event when it is pressed The IP phone generates flash events only when a call is connected and there is an active RTP stream for example when the call...

Page 63: ...Default Indicates the key is configured to access the Callers List Intercom Top Key 4 by Default Indicates the the key is configured to be used for intercom calls Phone Lock Indicates key is configure...

Page 64: ...n active call or the call is on hold incoming The phone is ringing outgoing The user is dialing a number or the far end is ringing busy The current line is busy because the line is in use or the line...

Page 65: ...at state Flash All states disabled Sprecode connected Park connected Pickup idle outgoing Last Call Return idle connected incoming outgoing busy Services idle connected incoming outgoing busy Director...

Page 66: ...key functions automatically appear in the first available position on the LCD display For example if softkeys 1 through 20 are set to None and you set softkey 12 as the following Type speeddial Label...

Page 67: ...Model 55i IP Phone User Guide 59 Line Keys Programmable Keys and Softkeys L1 John Smith Sat Jan 1 12 18am LAB Key 12 displays in softkey position 1 on the phone...

Page 68: ...umber of total line call appearances that can be configured is 9 4 line call appearance hard keys plus 5 softkeys or programmable keys If all line call appearances have been set up between two differe...

Page 69: ...pendent softkeys required for the active state such as the Drop softkey in the connected state Typically context dependent softkeys appear in the top left position and all line call appearance softkey...

Page 70: ...cedure shows the softkey screens as an example 1 Click on Operation Softkeys and XML or Click on Operation Programmable Keys or Click on Operation Expansion Module N 2 For softkeys select from Key 1 t...

Page 71: ...ollowed by a that the phone dials automatically after pressing the speeddial key You can use this feature for numbers that contain long prefixes For example if you had the following speeddial configur...

Page 72: ...position To insert a space between letters press To backspace and erase a mistake press the Backspace softkey You can enter up to 16 letters in the Enter Name field Press the key to move to the next f...

Page 73: ...one uses Line 1 for the speeddial key If you want to use a differenct line press the Change sofkey or press the 4 key to select another line 5 Press the Save softkey to save the speeddial information...

Page 74: ...le keys select from Key 1 through Key 6 3 In the Type field select Speeddial to apply to the key 4 In the Label field enter a label to apply to this key 5 In the Value field enter the phone number ext...

Page 75: ...e on the screen of the IP phone shows when DND is set If the phone shares a line with other phones only the phone that has DND configured is affected You can set DND on the keys using the Aastra Web U...

Page 76: ...through Key 20 or For programmable keys select from Key 1 through Key 6 3 In the Type field select Do Not Disturb to apply to the key 4 If configuring a softkey on the Bottom Keys in the state fields...

Page 77: ...orker picks up his phone to make a call a busy indicator on the Supervisor s phone shows that the worker s phone is in use and busy On the 55i the busy and idle indicators show on the IP phone screen...

Page 78: ...t from Key 1 through Key 20 or For programmable keys select from Key 1 through Key 6 3 In the Type field select BLF to apply to the key 4 In the Label field enter a label to apply to this key 5 In the...

Page 79: ...elephone icon shown with the handset on hook When the monitored user is on an active call a small telephone icon is shown with the handset off hook Example A receptionist has a 55i running Broadsoft f...

Page 80: ...age for your particular user For example my480i blf list as broadworks com The value of the BLF List URI parameter must match the list name configured Otherwise no values display on the 55i screen and...

Page 81: ...he state fields check enable or uncheck disable the states you want to apply to this softkey 6 In the BLF List URI field enter the name of the BLF list defined on the Broad Soft BroadWorks Busy Lamp f...

Page 82: ...e to receive a call from the queue After creating an ACD key you are ready to receive calls from a queue on the server You must press the ACD key and then log in by entering your User ID and Password...

Page 83: ...Key 20 or For programmable keys select from Key 1 through Key 6 3 In the Type field select Auto call distribution 4 In the Label field enter a label to apply to this ACD key 5 In the Line field selec...

Page 84: ...ce logged in you can make your phone available or unavailable to take calls by pressing the Available Unavailable Key The server monitors your IP phone status When you set the IP phone to available th...

Page 85: ...D and Password prompts displays 3 Using the keypad enter your User ID phone number provided by your System Administrator 4 Using the keypad enter your Password provided by your System Administrator an...

Page 86: ...oftkey If you are on a call or miss a call that has been distributed to your phone your phone status automatically changes to Unavailable Your phone remains in the Unavailable state until one of the f...

Page 87: ...and are connected to the call When you configure a GCP softkey you specify the ring group for example extensions 2200 2210 that you want to monitor for incoming calls When an incoming call is receive...

Page 88: ...Directed Call Pickup con figuration Valid values are 1 through 9 7 Click to save your changes Configuring Group Call Pickup GCP Key for Sylantro Servers Use the following procedure to configure Group...

Page 89: ...the phone displays a list of incoming calls 2 Use the and keys to scroll through the list to select an extension 3 Press the Pickup Key for the extension you select The call is answered Using Group Ca...

Page 90: ...nu Via an XML key By default the Services key is the first key on the top left keys Using the Aastra Web UI you can configure a key to access XML applications Under Operations Softkeys and XML or Oper...

Page 91: ...rvices 3 In the Type field select Services 4 Click on Operation Softkeys and XML Services 5 In the XML Application URI field enter the applicable URI s 6 In the XML Application Title field enter the t...

Page 92: ...softkeys select from Key 1 through Key 20 or For programmable keys select from Key 1 through Key 6 3 In the Type field select XML 4 In the Label field enter a label to apply to this key 5 In the Valu...

Page 93: ...have been configured to access the XML applications the customized service is ready for you to use From the Services Menu Use the following procedure to access XML applications from the Services Menu...

Page 94: ...u specified 2 Use the and to scroll through the customized features 3 For menu and directory services select a service to display the information for that customized service Message services display t...

Page 95: ...r example when the call is not on hold Setting a Flash Key Use the following procedure to configure a Flash key on the 55i IP Phone The procedure shows the softkey screen as an example 1 Click on Oper...

Page 96: ...endent on the services provided by the server Contact your System Administrator for information about available services Setting a Sprecode Key Use the following procedure to configure a Sprecode key...

Page 97: ...ropriate value for accessing specific services from the server 6 If configuring a softkey on the Bottom Keys in the state fields check enable or uncheck disable the Connected state to apply to this so...

Page 98: ...Settings Preferences By entering the appropriate value in the Park Call and Pickup Parked Call fields you tell the phone where to park a live call and where to pickup the parked call On the IP phone U...

Page 99: ...erver value in the Park Call field to which incoming live calls are parked 3 Enter a server value in the Pickup Parked Call field 4 Click to save your changes Server Park Values Pickup Values Asterisk...

Page 100: ...After the call is parked the label that you configured for the Pickup key dis plays on other phones in the network You can then press the Pickup key followed by the applicable value to pickup the cal...

Page 101: ...ple 1 Click on Operation Softkeys and XML or Click on Operation Programmable Keys 2 For softkeys select from Key 1 through Key 20 or For programmable keys select from Key 1 through Key 6 3 In the Type...

Page 102: ...Label field enter a label for the Pickup key 10 In the Value field enter the appropriate value based on the server in your net work 11 In the Line field select a line for which to apply the Pickup co...

Page 103: ...the next procedure and press the Park key again to retry step 2 Pickup a Parked Call 1 Pick up the handset on the phone 2 Enter the extension number where the call was parked 3 Press the Pickup key I...

Page 104: ...the last call you received When you configure an lcr key the label LCR displays next to that key on the IP phone When the Sylantro server detects an lcr request it translates this request and routes...

Page 105: ...d select Last Call Return 4 In the Line field select the line you want to apply to this key Valid values are 1 through 9 5 If configuring a softkey on the Bottom Keys in the state fields check enable...

Page 106: ...and provided by your System Administrator through the diverse web based language of XML Availability of these services depends on your phone system or service provider Reference For more information a...

Page 107: ...softkeys select from Key 1 through Key 20 or For programmable keys select from Key 1 through Key 6 3 In the Type field select Services 4 In the Label field enter a label to apply to this key 5 In the...

Page 108: ...ectory List feature allows you to store frequently used names and numbers on the phone You can also dial directly from a directory entry You can use the Directory key to access a Directory List which...

Page 109: ...s or Click on Operation Expansion Module N 2 For softkeys select from Key 1 through Key 20 or For programmable keys select from Key 1 through Key 6 3 In the Type field select Directory 4 In the Label...

Page 110: ...red log of your incoming calls You can use the Callers List key to access a list of callers that called your phone Reference For more information about the Callers List see Callers List on page 141 No...

Page 111: ...s or Click on Operation Expansion Module N 2 For softkeys select from Key 1 through Key 20 or For programmable keys select from Key 1 through Key 6 3 In the Type field select Callers List 4 In the Lab...

Page 112: ...et of keys However using the Aastra Web UI you can assign the Intercom key to any key on the top or bottom keys on the phone You can use the Intercom key to automatically connect with a remote extensi...

Page 113: ...Keys or Click on Operation Expansion Module N 2 For softkeys select from Key 1 through Key 20 or For programmable keys select from Key 1 through Key 6 3 In the Type field select Intercom 4 In the Labe...

Page 114: ...y Display Behavior on page 58 Setting a None Key Use the following procedure to configure a None key on the 55i IP Phone The procedure shows the softkey screen as an example 1 Click on Operation Softk...

Page 115: ...ed keys have been added If a particular key is not defined it is ignored Setting an Empty Key Use the following procedure to configure an Empty softkey on the 57i phone 1 Click on Operation Softkeys a...

Page 116: ...or Click on Operation Programmable Keys or Click on Operation Expansion Module N 2 For softkeys select from Key 1 through Key 20 or For programmable keys select from Key 1 through Key 6 3 In the Type...

Page 117: ...one Lock the Phone 1 Press the LOCK key The phone locks The LED for the key AND the Message Waiting Lamp illuminate steady ON An Unlock label appears next to the key you just pressed Unlock the Phone...

Page 118: ...oftkey screen as an example 1 Click on Operation Softkeys and XML or Click on Operation Programmable Keys or Click on Operation Expansion Module N 2 For softkeys select from Key 1 through Key 20 or Fo...

Page 119: ...ty picks up a timer appears on your display that records the length of your call If the Live DialPad option is on as soon as you press the first digit on the dial pad the phone automatically selects t...

Page 120: ...phone see Audio Mode on page 33 To dial using handsfree first press and enter a number at the dial tone To answer a call on your phone using handsfree press or the line call appearance button If you a...

Page 121: ...nter the Options list 2 Select Preferences and press Select 3 Use to scroll down to Set Audio and press Select 4 Press to scroll down to Headset Mic Volume and press Select 5 Press to scroll down to h...

Page 122: ...list under option Preferences Set Audio Audio Mode on the IP Phone 2 Plug the headset into the jack 3 Press the key to obtain a dial tone or to answer an incoming call Depend ing on the audio mode sel...

Page 123: ...sion number of the person you wish to intercom or the BLF key for that extension 3 After a beep tone your phone automatically connects with the remote extension and you can speak through its speaker 4...

Page 124: ...r Intercom calls made by the originating caller Auto Answer Allows you to enable or disable the IP phone to automatically answer an Intercom call If auto answer is enabled on the IP phone the phone pl...

Page 125: ...als the last number you called 2 If you are not on the phone press to display the most recently dialed number and use to scroll through the list to view the other numbers 3 Press to see the second mos...

Page 126: ...annot be heard on an active call or on a conference For muted calls the handsfree LED flashes and the Mute key LED is ON You can use the Mute key to mute the handset headset or speakerphone The speake...

Page 127: ...a call pressing the line call appearance button for the new incoming call automatically places the connected call on hold and answers the new call To reconnect to a party press the line call appearanc...

Page 128: ...g call directly to voicemail without answering the call To do this press without picking up the handset If you re already on the phone your incoming call should go directly to voicemail Your phone scr...

Page 129: ...ne can retrieve the call To place a call on hold 1 Connect to the call if not already connected 2 Press the Hold key The line call appearance light begins to flash slowly and after a short time the ph...

Page 130: ...ur current call on hold as soon as you press a new line call appearance button If you have more than one call on hold you can reconnect to a held call by pressing the line call appearance button where...

Page 131: ...ou also have the option to consult with the person you are transferring the call to before you complete the transfer To do this simply remain on the line until the receiving party answers the call Aft...

Page 132: ...before the receiving end answers To complete a consultive transfer remain on the line to speak with the Party 2 before pressing the Transfer Key again to transfer Party 1 to Party 2 To cancel the tran...

Page 133: ...reference 1 When you begin a conference you are the first party in the conference Party 1 Pickup the handset or press the speakerphone key A line opens up 2 Call Party 2 by dialing their number or an...

Page 134: ...example Line 1 and Line 2 have active calls 2 Press the Line key for which you want to conference the two calls together for example Line 1 3 Press the Conf key 4 Press the Line key that has the seco...

Page 135: ...ork you must configure the lines with the applicable phone number Reference For more information on Centralized Conferencing see Centralized Conferencing on page 172 or contact your System Administrat...

Page 136: ...3 are all connected to Conference 1 8 Press an available Line Key or answer an incoming call on an available line If calling out call Party 4 9 Wait for Party 4 to answer When Party 4 answers you can...

Page 137: ...conferencing you can join multiple incoming or outgoing calls to active conferences Before following this procedure at least one active conference must exist on your phone 1 As Party 1 pickup the han...

Page 138: ...need to connect or reconnect to the call if not already connected for example if your caller is on hold Press or the line call appearance button of the active call to end the call If connected throug...

Page 139: ...List The Directory List is your personal phone book conveniently stored within your phone You can enter up to 200 entries into the 55i Directory by adding them manually or by saving the number and na...

Page 140: ...t or continue to press the next letters of the name to find a better match 4 To dial the displayed number press or just lift the handset or press any line keys 5 Press the Directory Key to cancel Sort...

Page 141: ...ters for each line and field in the Directory List The following examples illustrate the IP Phone UI screens you can use to add edit entries in the Directory List Screen 1 Screen 2 Directory List Limi...

Page 142: ...ding the Label You can exit from Screen 2 at any time without saving by pressing the Cancel softkey Editing Names Numbers and Labels On Screen 1 when the cursor is in the Line field softkey 5 displays...

Page 143: ...n entry the and keys display for you to scroll multiple screens The following examples show Screen 1 as Steve Smith s Office number Screen 2 as Steve Smith s Home number and Screen 3 as Steve Smith s...

Page 144: ...er into the one position So the first screen to display for the entry would be the Cell number screen If no label is assigned to the entry the numbers would be arranged in the order you specify The fo...

Page 145: ...en during a call to the Directory List using the following procedure Use the following illustration as a reference Deleting Single and Multiple Numbers in an Entry You use the Delete softkey to delete...

Page 146: ...en You can press Entries to delete the directory entry name all numbers labels and lines associated with the name from the Directory List You can press Number to delete only a specific number associat...

Page 147: ...er for each Directory entry Download the Directory List Use the following procedure to download the Directory List to your PC using the Aastra Web UI 1 Click on Operation Directory 2 In the Directory...

Page 148: ...display the Services menu and select Directory List or Press the Directory softkey default key is key 2 on the Top Keys 2 Use the keys to scroll through the line items in the Directory List 3 To dial...

Page 149: ...have been added to the list since you last checked it Caller s List Screen Display You can view scroll and delete line items in the Callers List from the IP phone UI You can also directly dial from a...

Page 150: ...ct the line item you want to delete and press the Delete softkey 4 To cancel a delete function press the or the Scroll keys 5 To save a line item to a softkey for speeddialing press the Save softkey a...

Page 151: ...nable the entry of the prefix Use the following procedure to edit the Callers List Use the following illustration as a reference 1 Press the Callers List Key 2 Press to find the entry you want to edit...

Page 152: ...llers List Use the following illustration as a reference 1 Press the Callers List Key 2 Use keys to find the item you want to delete 3 Press the Delete softkey 4 Press the Delete softkey again at the...

Page 153: ...ample of a Callers List in a spreadsheet application This file displays the name phone number and the line that the call came in on Download the Callers List Use the following procedure to download th...

Page 154: ...n up to 9 individual lines For global and local call forwarding you can set the following Call forward mode Destination number Number of rings before forwarding the call from 1 to 9 rings The followin...

Page 155: ...to be forwarded 4 Select a Call Mode that you want to set on your phone using the Change softkey 5 Enter the Number of Rings you want to set before the call is forwarded Valid values are 1 to 9 6 Pres...

Page 156: ...Per Line Call Forward Settings 1 Select a line to set Call Forwarding on 2 In the Mode field select the mode you want to set on this line 3 In the Forward Number field enter the call forward number f...

Page 157: ...Click to save the Call Forward settings The changes are dynamic and are immediately applied to the phone The following example shows the idle screen on the IP Phone with Call Forwarding set to No Answ...

Page 158: ...number New Calls on the idle screen is cleared Accessing and Clearing Missed Calls Use the following procedure to access and clear missed calls from the Callers List Once you display the Callers List...

Page 159: ...on and the message count are truncated with an ellipse character at the end of the number URI string The end of the Voicemail list displays the number of new voicemail messages if any exist Contact yo...

Page 160: ...on the IP phones allows you to enable or disable the suppression of DTMF playback when a number is dialed from the softkeys When suppression of DTMF playback is disabled and you press a softkey the IP...

Page 161: ...onal Features 1 Click on Basic Settings Preferences 2 Go to the General section 3 Enable the Suppress DTMF Playback field by checking the check box Dis able this field by unchecking the box Default is...

Page 162: ...equency group of tones and the other from a low frequency group If you enable the Display DTMF Digits parameter the digits you are dialing from the keypad or from a programmable key display to the IP...

Page 163: ...orwards the call according to the rule configured The phone can only transfer the currently active call or accept transferred calls if there is no active calls If call waiting is disabled intercom cal...

Page 164: ...ng procedure to enable or disable Call Waiting on the IP phone 1 Click on Basic Settings Preferences General 2 Call Waiting is enabled by default If required disable the Call Waiting field by unchecki...

Page 165: ...nfigure this feature using the Aastra Web UI Configuring Call Waiting Tone Use the following procedures to configure a call waiting tone on the IP phone 1 Click on Basic Settings Preferences General 2...

Page 166: ...his feature using the Aastra Web UI Configuring Stuttered Dial Tone Use the following procedures to configure stuttered dial tone on the IP phone 1 Click on Basic Settings Preferences General 2 Stutte...

Page 167: ...et a value for this feature in a custom XML application or in the configuration files the value you set in the Aastra Web UI overrides the Administrator s setting Setting and saving the value in the A...

Page 168: ...s General The default time is 5 seconds for each message to display before scrolling to the next message You can increase or decrease this time as required Setting and saving the value in the Aastra W...

Page 169: ...or you to answer the incoming call When you disable this parameter which is the default the phone does not interrupt the outgoing call during dialing and instead rings the incoming call on another fre...

Page 170: ...Incoming Call Interrupts Dialing on the IP Phone 1 Click on Basic Settings Preferences General 2 Enable the Incoming Call Interrupts Dialing field by checking the check box Disable this field by unch...

Page 171: ...n an active call When you disable this parameter pressing the Goodbye key hangs up the active call If you disable this feature and the phone receives another call when an active call is already presen...

Page 172: ...d incoming call Goodbye Key Cancels Incoming Call is disabled AND a second call comes in while you are on an active call press the Goodbye key to hang up on the active call so you can answer the secon...

Page 173: ...you enable UPnP and the phone is discovered on the network port mappings are set up between the phone and the Internet Gateway Device IGD in your network The phone controls the opening closing and pol...

Page 174: ...to 0 by default If required change the setting to a specific line by selecting a line from the list Valid values are 0 through 10 The line you select is the line that your remote phone uses to perform...

Page 175: ...hone lines 1 through 9 You configure the MWI indicator using the Aastra Web UI Configuring Message Waiting Indicator Use the following procedure to configure the message waiting indicator on a specifi...

Page 176: ...re If you want to unmute or hear the intercom call you disable this feature Microphone Mute is enabled by default Incoming Intercom Features in Aastra Web UI Description Microphone Mute Allows you to...

Page 177: ...oming intercom call takes precedence over any active call by placing the active call on hold and automatically answering the intercom call When you disable this parameter and there is an active call t...

Page 178: ...d by default If Allow Barge In is enabled the phone puts an active call on hold and answers the incoming Intercom call To disable this field uncheck the box 6 Click to save your settings Using Redial...

Page 179: ...rver to be incremented in the missed calls indicator on the phone it was initially directed to This feature is called the Missed Call Summary Subscription and can be configured by your System Administ...

Page 180: ...ilable on a global or per line basis Contact your System Administrator for more information Centralized Conferencing The 55i supports centralized conferencing for Sylantro and Broadsoft servers This f...

Page 181: ...turbing the current XML application Contact your System Administrator for more information XML Softkey for Special Characters in XML Applications When using XML applications that require you to enter...

Page 182: ...0 softkeys in each column totaling 20 keys on the keypad The 560M also provides 3 keys at the bottom left of the unit These keys represent Page 1 Page 2 and Page 3 of the LCD display The 560M has 20 k...

Page 183: ...ansion Modules 536M Expansion Module After configuring the softkeys on the 536M Expansion Module you can record the name of the softkey on the paper labels provided with the Expansion Module Press the...

Page 184: ...s on the bottom left of the Module allow you to display 3 full screens of softkeys Each screen consists of 2 columns with the following default headings on each page Page 1 List 1 and List 2 Page 2 Li...

Page 185: ...For more information about configuring softkeys see Softkeys and Programmable Keys on page 53 For more information about installing 536M and 560M modules on your phone see the Aastra 55i IP Phone Ins...

Page 186: ...nd the headset by pressing See the section Customizing Your Phone on page 26 for instructions on how to change the Set Audio option Why can t I get a dial tone Check for any loose connections and that...

Page 187: ...he section Finding Your Phone s IP Address on page 24 Why does my phone display the No Service message The phone displays the No Service message if the SIP settings have not been set up correctly Cont...

Page 188: ...our changes For information about changing your password see User Password on page 44 Why does my phone display Bad Encrypted Config The IP phone displays Bad Encrypted Config because encrypted config...

Page 189: ...Phone Status and press the key to select 3 Press the key to scroll to the Restart Phone option 4 Press the key to confirm and restart the phone If you do not wish to restart your phone press the key...

Page 190: ...nformation about configuring a Lock Unlock key on your phone see Phone Lock Key on page 108 Use the following procedures to lock an IP phone and prevent it from being used or configured Lock the Phone...

Page 191: ...the Lock the Phone field click The phone locks dynamically and displays the following message Phone is locked Unlock the Phone 3 Click on Operation Phone Lock 4 In the Unlock the Phone field click The...

Page 192: ......

Page 193: ...consequential damages including but not limited to loss damage or expense directly or indirectly arising from the customers use of or inability to use this telephone either separately or in combinati...

Page 194: ......

Page 195: ...AU Lord Howe AU Tasmania AU Melbourne AU Sydney AU Broken Hill AU Brisbane AU Lindeman AU Adelaide AU Darwin AU Perth AW Aruba CET AST AST CET AST ART BST CET LHS EST EST EST CST EST EST CST CST WST...

Page 196: ...CST EES CET DE Berlin DK Copenhagen DM Dominica DO Santo Domingo CET CET AST AST EE Tallinn ES Madrid ES Canary EET CET WET FI Helsinki FJ Fiji FK Stanley FO Faeroe FR Paris EET NZT FKS WET CET GB Lo...

Page 197: ...S Montserrat MT Malta MX Mexico City MX Cancun MX Merida MX Monterrey MX Mazatlan MX Chihuahua MX Hermosillo MX Tijuana CET EET CET AST AST CET CST CST CST CST MST MST MST PST NI Managua NL Amsterdam...

Page 198: ...Anadyr EET EET MSK SAM YEK OMS NOV KRA IRK YAK VLA SAK MAG PET ANA SE Stockholm SG Singapore SI Ljubljana SK Bratislava SM San Marino SR Paramaribo SV El Salvador CET SGT CET CET CET SRT CST TR Istan...

Page 199: ...List key 15 55 callers list key customizable 172 callers list softkey for 103 calls receiving 119 calls ending 130 calls transferring 123 conferencing calls 124 conferencing centralized 172 contrast...

Page 200: ...ty key 106 as Intercom Key 104 as Last Call Return 96 as line call appearances 60 as park and pickup 90 92 as services 98 as sprecode key 88 as XML services 82 deleting 110 flash key 87 lock and unloc...

Page 201: ...refix for 63 speeddial key 53 sprecode key 54 sprecode setting key for 88 star codes 152 starting up the phone 4 status scroll delay 160 T time and date 36 time and date format 36 transfering calls bl...

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Page 204: ...s owner s manual and consulted the Troubleshooting section and still have problems please visit our website at www aastra com or call 1 800 574 1611 for technical assistance Aastra Telecom Inc 2007 41...

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