Zycoo CooVox T Series, Руководство администратора и пользователя

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- 83 - ZYCOO CooVox T-series IP Phone System Admin User Guide v4.0.0
l Normal Spy: For example, extension 410 is talking to someone on the phone, you can dial *90410 (end with #)
to listen to their conversation, however, neither speaker will be able to hear you.
l
Whisper Spy: Whisper spy is also known as coaching. For example, a new employee is talking to the customer
on the phone, their supervisor can dial *91 following by the employee’s extension number (end with #) to
listen to their conversation. The supervisor can talk to the new employee only without the customer hearing
the conversation.
l
Barge Spy: Barge spy is similar to an instant 3-way conference call. While an extension user is talking to
someone else on the phone, you can dial *92 following by their extension number (end with #) to talk to
both of the speakers.
Notice
Before you can spy on an extension, please enable “Call Spy” option on the extension edit popup window.
Call Queue feature codes
Call queue feature codes are for call queue agent extensions only. They are meaningless to the non-agent
extensions.
Agent Login and Agent Logout are for dynamic agents to login or out of the call queue. And for both static agents
and dynamic agents, they can dial *95 to suspend their extensions temporarily, new calls will not be distributed to
their extensions, until they dial *095 to resume.
Conference feature codes
Conference feature codes are used by conference admin for inviting participants to join in a conference or for
creating a conference during a normal phone call.