Zycoo CooVox T Series, Руководство администратора и пользователя

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- 34 - ZYCOO CooVox T-series IP Phone System Admin User Guide v4.0.0
l If Add Queue Name Caller ID option is enabled, when an incoming call is distributed to an agent the queue
name will be displayed on the phone screen along with the caller ID. So a call queue agent knows which call
queue the call is coming from. This feature is helpful if an agent belongs to multiple call queues.
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Calls that have been waiting in the queue for Max Wait Time(Sec) will be sent to the If no answer destination.
If left blank, there will not be any time limitation of waiting time.
l Join Empty option allows callers to enter the queue when no agents are available. If this option is not
enabled, callers will not be able to enter the queue without available agents - callers will be sent to the If no
answer destination.
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Leave When Empty option if it's enabled and calls are still in the queue when the last agent logs out, the
remaining callers in the Queue will be transferred to the If no answer destination. This option cannot be used
with Join Empty at the same time.
You may set the system to playback announcements to the callers while they are waiting in the queue. Please click
on the button to setup customized announcements.
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Caller Position Announcements is used to tell the callers how they’ve been waiting and the position in the
queue.
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Announce Hold Time: Announce to the callers of the time they have been waiting, the first minute
callers waiting in the queue will not hear such announcements.
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Announce Position: If set to be Yes, the system will announce the position of the caller is currently