Zycoo CooVox T Series, Руководство администратора и пользователя

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- 32 - ZYCOO CooVox T-series IP Phone System Admin User Guide v4.0.0
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Ring All : Ring all available agents until one answers(default).
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Leastrecent : Ring the extension of the Agent who has least recently received a call.
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Fewestcalls : Ring the extension of the Agent who has taken the fewest number of calls.
n Random : Ring the extension of a random Agent.
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RRMemory : The system remembers which agent was last called and begins the round robin with the
next agent.
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Linear : Starting with the first agent, ring the extension of each agent in turn until the call is answered.
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RROrdered : Same as RRMemory, except the queue member order is preserved.
l In the Music On Hold drop-down list select a music folder as hold music when callers are waiting in the
queue.
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After Agent Penalty is enabled, and the Ring Strategy is on the Linear mode, the incoming calls in the queue
will ring the agents in the order of the static agent extension numbers list.
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Static Agents are extensions that are assumed to always be in the queue. Static agents do not need to “log
in” to the queue, and cannot “log out” of the queue.
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Dynamic Agents are extensions that can log in and out of the queue. Extensions selected here will NOT
automatically be logged in to the queue.
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Destination if no answer sets the final destination for the callers if no one answers the call when they were
in the queue.
More advanced options for call queue is available, please click on button to show advanced
options, they are optional but might be useful to improve the callers’ experiences.