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ZYCOO CooVox T-series IP Phone System Admin User Guide v4.0.0
number (end with #) you’ll be able to pick up the incoming call on that specific extension.
Call Parking feature codes
Call parking feature allows anyone who has received a call to park the call on an extension, allowing any other user
to access the parked call.
To park a call, extension user could dial *4 during a live call, and then listen as the system tells you where you can
retrieve the call (usually extension 41). The second call will be parked on 42, and it continues to park on orderly.
To retrieve the parked calls, user should dial the retrieve number given by the IPPBX system. And this could be
done by any extension.
A call could be parked for maximally 120 seconds before it goes back to the extension which parked it. And the
parking lot (call retrieve numbers) could be monitored by BLF. It’s helpful if the operator wants to know if there
are calls parked on the IPPBX system.
Call Transfer feature codes
Call Transfer is used to transfer a call in progress to some other destinations. There are two types of call transfer.
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Attended call transfer - Where the call is placed on hold, a call is placed to another party, and a conversation
can take place privately before the caller on hold is connected to the new destination. It is also referred to
"Supervised Call Transfer".
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Blind call transfer - Where the call is transferred to the other destinations without intervention (the other
destination could ring out and may not be answered for instance).
In a live call, you can press # key and the IPPBX system prompts “Transfer”, you then enter the number to transfer
to, this call will be transferred instantly and the user can hangup. If the transferred number doesn’t answer this
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