Zycoo CooVox T Series, Руководство администратора и пользователя

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- 29 - ZYCOO CooVox T-series IP Phone System Admin User Guide v4.0.0
Inbound Control
Path: Telephony -> Inbound Control
The Inbound Control section is where you define how CooVox IPPBX system handles incoming calls. Typically, you
determine the phone number that outside callers have called (DID Number) and then indicate which extension,
Ring Group, Voicemail, or other destination to which the call should be directed.
IVR
Path: Telephony -> Inbound Control -> IVR
IVR, or Interactive Voice Response, is responsible for the menus people hear and respond to when they call up a
company or business and hear the words for example: "press 1 for sales, press 2 for marketing, press 0 to speak to
the operator,".
Before configuring IVR menus you will first need to create inbound call destinations, for example,
Extensions ,
Departments (ring groups), IVR prompts , Call Queues , etc.
If you want to create multi-layer IVR menus, you may need to create the sub-layers at first.
In order to create an IVR menu, please click on the
button, you’ll see a popup dialog as below:
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In the Name field a name is required to identify this IVR menu.
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In the Number field a number had been created for this IVR menu for user being able to dial this number and
test the IVR options.
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In Voice Prompts drop-down list, select a pre-recorded voice prompts for this IVR menu. The prompts will be
played to the callers as they enter the IVR. The voice prompts must be uploaded or recorded from the Audio
Library -> IVR Prompts page.
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In Loop Count drop-down list, select the number of times to playback this IVR prompts before callers pressing
a key.
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Dial Extension switch could be enabled for callers to dial specific numbers upon this IVR menu if they already