Zycoo CooVox T Series, Руководство администратора и пользователя

Страница: 37 / 147

- 31 - ZYCOO CooVox T-series IP Phone System Admin User Guide v4.0.0
Call Queue
Path: Telephony -> Inbound Control -> Call Queue
A call queue places incoming calls in line to be answered while extension users are busy with other calls. The
queued calls are distributed to the next available extension user in the order received. Once a call queue has been
created, it can be assigned to specific extensions and configured to feature greetings, messages, and hold music.
To create a call queue, please click on the
button, a popup window will show up as below:
First please complete the General Settings .
l
In Call Queue Name field specify a name to identify this queue.
l
In Queue Number field a default number is given. The number could be changed within the Paging Group
Extension Number Range listed on Telephony -> Preferences -> Global PBX Options page, Extension Ranges
section.
l
Ring Strategy sets the method how you wish the queue agent extensions to ring when there’s incoming call
to this queue.