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ZYCOO CooVox T-series IP Phone System Admin User Guide v4.0.0

Auto Fill

if it’s set to be Yes, and multiple agents are available, the PBX will send one call to each waiting

agent (depending on the ring strategy). Otherwise, it will hold all calls while it tries to find an agent for the
top call in the queue, making the other callers wait.

Agent Time Out

specifies the number of seconds to ring an agent’s extension before sending the call to the

next Agent (based on Ring Strategy).

If an agent’s extension rings and the agent fails to answer the call,

Auto Pause

option can automatically

pause that agent to stop them receiving further calls from the queue.

Wrap Up time

is the amount of time in seconds that an agent has to complete work on a call after which the

call is disconnected.

Report Hold Time

is enabled, it will report to the agent about how long the caller had been waiting in the

queue.

The value of

Max Callers

limits the maximum amount of callers can wait in the queue (Default is 0 --

unlimited). When the maximum number of callers in the queue is reached, subsequent callers will be sent to
the

If no answer

destination.

Содержание CooVox T Series

Страница 1: ...Software version v3 0 2 ...

Страница 2: ...This document is subject to change without notice The latest electronic version of this user guide is available for downloading here http www zycoo com downloads ...

Страница 3: ...ion 12 Configuration Wizard 12 Dashboard 18 Monitor 18 Extensions 19 Trunks 20 Extensions 21 Departments 21 IP Extensions 22 Analog Extensions 28 Inbound Control 29 IVR 29 Call Queue 31 Time Conditions 35 Inbound Routes 37 Direct Routing 38 Blacklist 40 Outbound Control 41 Trunks 41 FXO GSM Trunks 41 E1 Trunks 43 SIP Trunks 44 IAX Trunks 47 Dial Rules 49 Dial Permissions 51 PIN Sets 53 Audio Libra...

Страница 4: ... 77 SS7 Signaling 78 Feature Codes 80 Voicemail feature codes 80 Call Pickup feature codes 80 Call Parking feature codes 81 Call Transfer feature codes 81 Blacklist feature codes 82 Call Spy feature codes 82 Call Queue feature codes 83 Conference feature codes 83 Wakeup call feature codes 84 Call Forward feature codes 85 DND feature codes 85 Office Closed feature codes 86 CooCall Push Notification...

Страница 5: ...ot Standby 101 Remote Management 102 AutoConfig 103 Devices 103 Files 104 System 105 Reboot Reset 105 Cron Reboot 105 Reboot 105 Reset 105 Region Time 107 Storage 108 USB Storage 108 FTP Storage 110 System Storage 111 Network Settings 112 Network Profiles 112 IPv6 112 VLAN 113 VPN 114 Static Routing 123 DHCP Server 123 SNMP 125 Email Services 126 Mail Server Settings 126 Voicemail to Email Setting...

Страница 6: ...sterisk CLI 129 Security Center 130 Firewall 130 Intrusion Detection and Prevention 132 IP Blacklist 133 IP Whitelist 133 Backup Upgrade 135 Upgrade 135 Backup 135 System Logs 136 Web Log 136 Other Log 137 Settings 137 Account 137 Plug in 138 Web 138 SSL 139 SSH 140 HTTP 140 ...

Страница 7: ...all the unit in places where there is direct sunlight Also do not place the unit on carpets or cushions Otherwise it may cause the unit malfunction or cause fire 7 Avoid exposing the unit to high temperature above 40 C low temperature below 10 C or high humidity Otherwise it could cause damage and will void the warranty 8 Avoid letting the unit in contact with water or any other liquid which would...

Страница 8: ...mote office connection IVR call recording call detail records CDR All of these can serve to greatly enhance business operations at reduced operational cost There are 4 members in CooVox T series family l T100 T100S l T200 l T600 Among them T100 are assembled with onboard modules while T200 and T600 are modular design there are two module slots for installing plug in modules more about the CooVox T...

Страница 9: ...ng the PSTN lines provided by the telecom l FXS 200 Module FXS 200 module provides two FXS interfaces RJ11 for connecting fax machines or analog phones as internal extensions l FXOS Module FXOS module provides one FXO interface and one FXS interface with this module installed on your T100 you ll have FXO to FXS lifeline when there s power failure you may still use the analog phone to make and rece...

Страница 10: ...dule provides 4 FXS interfaces for connecting fax machines or analog phones It can be installed on two slots of T200 and T600 and provides maximal 8 FXS interfaces l 2FXOS Module 2FXOS module provides 2 FXO and 2 FXS interfaces it can be installed on two slots of the T200 and T600 With 2FXOS module installed it enables to IPPBX system with FXO to FXS lifeline feature when there s power failure you...

Страница 11: ...PCS 1900MHz l 2WCDMA 4WCDMA Module 2WCDMA 4WCDMA module provides 2 4 GSM 3G voice channels it can be installed on T200 and T600 for making and receiving phone calls from GSM 3G network It is designed with SIM5320 series module for global market SIM5320 is Dual Band WCDMA and Quadband GSM engine that works on frequencies UMTS 850MHz UMTS 900MHz UMTS 1900MHz UMTS 2100MHz GSM 850MHz EGSM 900MHz DCS 1...

Страница 12: ... The E1 T1 module provided a RJ48 interface which could be configured to work in E1 PRI NET PRI CPE R2 SS7 signaling and T1 mode You can install 2 E1 T1 modules on T600 If it s going to be installed with other modules 4FXO 4FXS 2FXOS 2 4GSM 2 4WCDMA it should be installed on SLOT2 ...

Страница 13: ...s FXO FXS 1 x USB Interface for storage 1 x Console Interface only T100 supports analog ports l T100 T100S LED Indication Identification Indication Status Specification PWR Power Status On Power on Off Power off SYS System Status On System initiating Blink System is functioning Off System failure WAN WAN Status On Connected but no data transmitting Blink Data transmitting Off Disconnected LAN LAN ...

Страница 14: ...n 2 Ethernet Interface WAN LAN 10 100Mbps 1 Console Interface for connecting to a monitor and debug purpose mainly 1 USB Interface For USB keyboard or USB storage 2 Applicable module for SLOT1 2 FXO FXS GSM WCDMA Module Cards l T200 LED Indications Identification Indication Status Specification PWR Power Status On Power on Off Power off SYS System Status On System initiating Blink System is functi...

Страница 15: ...N LAN 10 100Mbps 1 HDMI Port For video output 1 USB Interface For USB keyboard or USB storage 2 Applicable module for SLOT1 2 FXO FXS GSM WCDMA Module Cards l T600 LED Indication Identification Indication Status Specification PWR Power States Green Power On Off Power Off Off Disconnected 1 4 SLOT1 2 SLOT 1 2 Status FXS Green Channel available Off Channel failure FXO Red Channel available Off Chann...

Страница 16: ... Off CPE Signaling Green Off NET Signaling Off Red SS7 Signaling Off Green R2 Signaling L4 Green Connected No Alarm Red Disconnected Alarm BRI Red TE Mode Green NT Mode Off Module Loading Failure Key Features ü BLF Busy Lamp Field ü Caller ID ü DND Do Not Disturb ü WebRTC ü Extension User Portal ü Call Detail Records 500 000 records ü Call Center Queues ü Call Parking ü Call Forward ü Call Transfe...

Страница 17: ...egistration ü Static DHCP Network Access ü System Backup ü T 38 Fax Pass through ü USB Extended Storage Scalable ü GeoIP Security Policy ü Audio Codec G 722 G 711 Ulaw G 711 Alaw G 726 G 729 GSM SPEEX Opus ü Video Codec H 261 H 263 H 263 H 264 VP8 ü VPN Server PPTP OpenVPN support 10 VPN clients ü VPN Client PPTP OpenVPN ü IP Phone Provisioning ZYCOO ALE Cisco Fanvil Htek Yealink Environmental Req...

Страница 18: ...rocess Configuration Wizard Quick Setup Wizard is especially designed on v4 0 0 software for CooVox T series IPPBXs to help you quickly and easily setup your IPPBX system within minutes Please use the default login credential to log in to the system Click on the button on the bottom left concern to start the Quick Setup Wizard journey Username admin Password admin l Step 1 Regional Configuration L...

Страница 19: ...em extension number Click on the Add button to bulk add extensions number Please fill in the Start Extension Number and Count if the Password is left blank then the system will auto generate random passwords for the extensions Click on the button take effect on the extensions Click on the button to edit the extension parameter values such as password extension name outbound CID and email ...

Страница 20: ...ation number all incoming calls will go directly to the operator extension number After the operator set up is done please click on the button to move to the next step l Step 4 Dial Rules The Dial Rules set up connected to the system default outgoing dial rule directly You only need to select the available trunks to the rule which will imply the outgoing calls using the corresponding trunks For de...

Страница 21: ...System Admin User Guide v4 0 0 As the above picture shows number starting with 9 will sent from the FXO 1 and FXO 2 trunks After the Dial Rules set up is done please click on the button to move to the next step l Step 5 Network Settings ...

Страница 22: ... The system default admin password is admin You can change the admin password in this step if not you may skip the step l Step 7 Proxy Settings Please fill in the required Proxy service user information to activate the service Please refer to the Remote Settings for more detailed step by step guide ...

Страница 23: ...3 Please send the downloaded file to the sales manager distributor to obtain the key certificate file Or click on the button to directly apply for a certificate online Follow the provided instruction to complete the payment online to obtain the key certificate file Step 4 Click on the to upload the key certificate file to activate the Proxy service l Step 8 Access Control Configuration After all t...

Страница 24: ...number of registered SIP trunks and the total number of SIP trunks in the system l IAX2 Trunk The number of registered IAX2 trunks and the total number of IAX2 trunks in the system l Analog Trunk The number of available FXO GSM WCDMA analog trunks and the total number of FXO GSM WCDMA analog trunks l CPU Display the current usage of the CPU l Current Calls The number of concurrent calls in the sys...

Страница 25: ...c address l LAN IP LAN port IP address l LAN MAC LAN port Mac address l Hardware Version Hardware version number of current device l Software Version Software version number of current device l Uptime The duration of uptime operation of current device Extensions On the Extensions page you can see all extensions real time status such as online offline busy and ringing The IP address displayed below...

Страница 26: ...nk list to free the current busy channel SIP IAX l Name Trunk Name l Trunk Type Type of trunk Server or Client l IP IP address of the trunk l Delay Delay in trunk s data l Status Registration status of trunk Analog l No Order number of trunk l Channel Trunk channel number l BLF BLF label of the channel l Trunk Type type of channel FXO GSM WCDMA l Status Trunk connection status l Channel Status Cha...

Страница 27: ...the Quick Setup Wizard process You may manage extensions and departments here on this screen If you have skipped the Quick Setup Wizard you may create them here on this screen as well Departments Path Telephony Extensions Departments Department concept is an extremely useful feature on IPPBX system Extensions are grouped by your company s actual organizational structure A department is equal to a ...

Страница 28: ... Linear Starting with the first member ring the extension of each member in turn until the call is answered l You may adjust the ring time of each extension upon department ring group incoming calls from the Ring Time textbox l In Destination if no answer dropdown list select a call destination for the inbound calls when no one answers the call l You may add remove members of your department from ...

Страница 29: ...s used for the phones to register or by the extension user to sign in the extension web portal This can be set manually or can be generated by the IPPBX system Auto generated password consists of numbers letters and special characters l Email Email address of this extension user l Outbound CID 1 2 Outbound CID will be passed to the called party while calling through the VoIP or digital trunk E1 T1...

Страница 30: ... be enabled Before doing this please ensure the extension uses a strong password l Simultaneous Register Count The extensions could be registered on up to 5 different SIP endpoints at the same time by default the value is 2 When there are already 2 registers the 3rd register will be responded with a 403 error l Video Call You may enable disable video call support of this extension l Video Codecs S...

Страница 31: ...ps use l Whitelist Incoming call whitelist only the numbers on the whitelist are allowed to call into this extension l Transport Protocol The transport protocol to be used by SIP signaling By default it uses UDP protocol if you choose to use TCP or TLS please make sure the SIP IP phone or softphone uses the same protocol Otherwise you ll get 403 error on SIP register l DTMF Mode Defines how the sy...

Страница 32: ...ITE SIP packet Send the remote Party ID header PAI and RPID are mutually exclusive you can set one or the other but not both l Send RPID Send the Remote Party ID header PAI and RPID are mutually exclusive you can set one or the other but not both l RTP Timeout RTP timeout can be used to automatically hangup the call if no RTP traffic is received within 60 default seconds l Inband Progress Set whet...

Страница 33: ...the calculating of the following CID numbers Otherwise leave these fields blank l In the Password field you may leave it blank so the created extensions will use random passwords or you can define a password so the created extensions will share the same password As for other options you may configure accordingly per your demands The features options configured will be applied to all newly created ...

Страница 34: ...ted automatically by the IPPBX system You may click on the button to change settings if necessary l Extension number can be defined per your requirements l Alias can be defined to identify this analog extension l Outbound CID displays the number externally through digital trunk l Call Recording could be enabled to record Inbound Outbound or Both direction phone calls if necessary l The Language op...

Страница 35: ...nd call destinations for example Extensions Departments ring groups IVR prompts Call Queues etc If you want to create multi layer IVR menus you may need to create the sub layers at first In order to create an IVR menu please click on the button you ll see a popup dialog as below l In the Name field a name is required to identify this IVR menu l In the Number field a number had been created for thi...

Страница 36: ...nes which language of system voice prompts the callers will hear if they landed on some inbound destinations that will play system voice prompts via this IVR menu voicemail for example l Press Key Timeout s The maximum interval time in seconds between pressing two keys l Events are the IVR options to be configured according to the instructions you have specified in the selected IVR prompts Availab...

Страница 37: ...nsions and configured to feature greetings messages and hold music To create a call queue please click on the button a popup window will show up as below First please complete the General Settings l In Call Queue Name field specify a name to identify this queue l In Queue Number field a default number is given The number could be changed within the Paging Group Extension Number Range listed on Tel...

Страница 38: ...down list select a music folder as hold music when callers are waiting in the queue l After Agent Penalty is enabled and the Ring Strategy is on the Linear mode the incoming calls in the queue will ring the agents in the order of the static agent extension numbers list l Static Agents are extensions that are assumed to always be in the queue Static agents do not need to log in to the queue and can...

Страница 39: ... Ring Strategy l If an agent s extension rings and the agent fails to answer the call Auto Pause option can automatically pause that agent to stop them receiving further calls from the queue l Wrap Up time is the amount of time in seconds that an agent has to complete work on a call after which the call is disconnected l If Report Hold Time is enabled it will report to the agent about how long the...

Страница 40: ... able to enter the queue without available agents callers will be sent to the If no answer destination l Leave When Empty option if it s enabled and calls are still in the queue when the last agent logs out the remaining callers in the Queue will be transferred to the If no answer destination This option cannot be used with Join Empty at the same time You may set the system to playback announcemen...

Страница 41: ...ettings Time Conditions Path Telephony Inbound Control Time Conditions Time conditions in CooVox series IPPBX allow you to control what happens to inbound calls both during and outside weekends holidays normal business hours Time condition settings include Time Rule Weekday and Holiday settings l Time Rule l Weekdays l Holidays To create a time rule you need first set up weekdays and holidays To s...

Страница 42: ... 36 ZYCOO CooVox T series IP Phone System Admin User Guide v4 0 0 Please ensure you add all upcoming holidays to the holiday list Now you have all prerequisites to set up a time rule ...

Страница 43: ...lls can be sent to a variety of destinations including extensions departments ring groups call queues IVRs DISAs conferences paging groups voicemail fax etc Office Closed is an extending of time conditions you can manually activate Office Closed by feature code This feature allows much more flexible time conditions to be temporarily applied for the offices which may have some unscheduled businesse...

Страница 44: ... your requirements Direct Routing Path Telephony Inbound Control Direct Routing You may set up Direct Routing based on the DID numbers of your VoIP E1 T1 BRI trunk lines and the phone numbers of the external callers Direct Routing has higher priority than time conditions unless the inbound destination is a time rule and other general inbound routes Direct Routing based on DID numbers will cause th...

Страница 45: ... call the DID number and the call goes to this extension the phone will ring this specific ringtone It requires the phone support distinctive ringtone feature To add a Direct Routing rule base on the caller s number please click Add button as shown below In the popup window specify the caller s number and assign a call destination for inbound calls from this external phone number Once this Direct ...

Страница 46: ...uld be managed by both the admin user and operator user The extension user could also add numbers to the system blacklist by using Blacklist Feature Codes By specifying a number in the top right number blank you may add a number to the system blacklist If you want to share the blacklist numbers on other IPPBX systems you may download it by clicking the button to download all blacklist numbers in a...

Страница 47: ...sential for extensions to be able to make outbound phone calls On CooVox IPPBX system the trunks will be detected and generated automatically at the first time of the system initialization FXO GSM Trunks Path Telephony Outbound Control Trunks On the IPPBX front panel red LED indicates the RJ11 interface is FXO You should attach the telephone wire from your telecom socket to the FXO ports If needed...

Страница 48: ...f enabled the calls will be considered hang up on a polarity reversal l Fax Detect Enable or disable fax auto detection on this trunk l Fax DST The extension number of the fax destination If the extension number is set with an email address the fax will be sent directly to the mailbox If no email address is set the fax will be sent directly to the fax machine corresponding to the extension number ...

Страница 49: ...aller ID detection option for this trunk instead of using global settings For more information please refer to Analog Settings E1 Trunks Path Telephony Outbound Control Trunks If your T600 system has E1 module installed you ll have an E1 trunk available for inbound and outbound phone calls Click on the button to configure the E1 PRI trunk when needed l Call recording To enable or disable call reco...

Страница 50: ...ion Custom dial permission for this trunk by default it uses the Extension dial permission Configure only if this trunk is used for PBX integration so calls coming from the other side can dial out from this IPPBX trunk directly DO NOT change unless you fully understand how this feature works l Preferred outbound CID To set preferred outbound CID of this trunk of the extensions l Quick Send Number ...

Страница 51: ...l AuthUser AuthUser is the optional authorization user for the SIP server l Password Password provided by SIP Provider l Contact Contact user to use in an outbound call request through this trunk l Retry Interval Once registration expired retry interval is the number of seconds system will wait before attempting to send another register request to the server l Identify By Identify by the user name...

Страница 52: ...fore enabling this option you need to ensure the end point can also support SRTP l Client URI Client SIP URI used when attempting outbound registration e g SIP 1234567890 sip example com 5060 l Server URI SIP URI of the server to register against e g sip sip example com 5060 l AOR Contact Address of records it uses the same format as the client URI l Call Recording Enable disable call recording on...

Страница 53: ...you set l Simultaneous Calls This option will limit the number of simultaneous outbound calls can be made through this trunk leave it blank as not limited l Preferred Outbound CID To set preferred outbound CID of this trunk of the extensions l Outbound CID The number you want to display to the called party while dialing out through this trunk It depends on the service provider whether it works or ...

Страница 54: ...disable this option and specify the Server Address for authentication l Server Address The IAX server domain or IP address l User Name Username provided by IAXserver l Password Password provided by IAXserver l Outbound CID The number you want to display to the called party while dialing out through this trunk l Dial Permission Custom dial permission for this trunk by default it uses the default di...

Страница 55: ...Available Codec CooVox IPPBX system supports audio codecs such as G 711 ulaw alaw G 722 G 726 G 729 GSM Opus and Speex You may choose the appropriate audio codecs from here and click to add to Select Codec l Selected Codec Audio codecs you choosed will be added here The sequence of the audio codecs listed here is the sequence of the audio codecs to be used for negotiating the media of a phone call...

Страница 56: ...e this field blank l Dial Prefix is the first digit users have to dial while they want to make calls through the trunk trunks selected in this dial rule The system will strip the prefix from the number that is sent to the trunk l Dial Patterns act like a filter for matching numbers dialed with trunks The various patterns you can enter are similar to Asterisk s definition of them n X Refers to any ...

Страница 57: ... this dial rule for outbound phone calls Notice If you want all users to use the same dial rule for outbound phone calls a dial prefix may not be necessary But please make sure all available trunks should be included in the Selected Trunks field otherwise unselected trunks will never be used If you want to set different dial rules please make sure the dial rules use different dial prefixes Dial Pe...

Страница 58: ...al permission to the extension users they will be able to make outbound phone call both through CO lines and the SIP trunk l In the Internal Permissions section by switching the internal call features on off to enable disable the call features n Extension Allow Disallow dialing other extension numbers n Paging Intercom Allow Disallow dialing paging intercom group numbers n Department Allow Disallo...

Страница 59: ...ons Analog Extensions if there are analog extensions page PIN Sets Path Telephony Outbound Control PIN Sets Pin sets can be used to secure your IPPBX system phone services and in particular for outbound dial rules and DISA Each PIN Set consists of a series of PIN Codes The PIN codes could be any digits that you want but usually recommended it to be 3 to 5 digits meaningless numbers You could distr...

Страница 60: ...e this folder a name and set the playback mode as shuffle random playback or in turn playback in order Once done click on Submit Now click on button to upload audio files to the newly created folder one by one Supported File Format MP3 WAV 8KHz 16bit Mono IVR Prompts Path Telephony Audio Library IVR Prompts To configure an IVR menu on CooVox IPPBX system you ll first need to record your IVR prompt...

Страница 61: ...ion will ring After the user pickup the phone please follow the system voice prompts to complete the recording When recording is done the newly recorded audio will be listed on this page and ready to be used for setup IVR Custom Prompts Path Telephony Audio Library Other Custom Prompts Custom prompts are to be used by call queue call forward and some other advanced features where customized voice ...

Страница 62: ...Forward All Forward on Busy Forward When Unavailable No Answer and Busy or No Answer and Unavailable l Notify Caller before Forwarding option allows you to choose a voice prompts to be played to the caller to notify caller that the call will be forwarded The voice prompts is uploaded from Telephony Audio Library Other Custom Prompts page If this option is not enabled the call will be forwarded wit...

Страница 63: ...l Forward feature codes Follow Me Path Telephony Advanced Features Follow Me Click on add a follow me feature like below l Select the Extension which will be configured with Follow Me l Ring Duration Sec To set the time in seconds to ring the extension before Follow Me process starts l Follow Me List The list of numbers to be reached in order l Number and Timeout Sec The number to be reached and t...

Страница 64: ...for the wakeup call l In Extension Number field you could select one or more extensions as you want l In Voice Prompt please choose the voice file to be played in the wake up call If Default is selected then the it will play the current time in the wake up call If a wakeup call is not answered system will try to ring back in the next minute and will retry 2 times after which system will consider t...

Страница 65: ...uide v4 0 0 Only users who dial the same conference number could hear one another Please click the to add a conference There are options for each conference for you to customize the conference feature Please click the button to change the options if needed ...

Страница 66: ...if enabled the conference will start when the conference admin entered Before conference admin joining in all other participants will be waiting with background music on l Announce Callers option causes the IPPBX system to notify all conference participants about new participants join in Before a new participant joining in the conference the IPPBX system will ask the participant to say his her nam...

Страница 67: ... when typing extension number Defaulted 5 seconds l Extension for this DISA If you want to access DISA by dialing an extension you can define an extension number for this DISA l Dial Permission Select a dial permission for this DISA so callers will be able to make outbound phone calls using the trunks on the IPPBX system Paging Intercom Path Telephony Advanced Features Paging Intercom The Paging a...

Страница 68: ...oup Members field select the desired user extensions make sure all extensions you selected are desktop based IP phones otherwise if the phone is an analog one paging intercom will not work Except group paging and intercom extension users could also paging intercom an individual extension by using feature codes please refer to introductions in Other feature codes section Smart DID Path Telephony Ad...

Страница 69: ...e will be applied to Phonebook Path Telephony Advanced Features Phonebook Phonebook feature for CooVox series IPPBX is just like a contact list on the mobile phones You may add contacts to the IPPBX system when the contacts calling in on the ringing user extension phone screen will display the caller number and the contact name you have added before If the number didn t match any contacts in the p...

Страница 70: ...anced Features Phonebook LDAP Lightweight Directory Access Protocol is an open vendor neutral industry standard application protocol for accessing and maintaining distributed directory information services over an IP network An LDAP server has been pre configured on CooVox IP PBX which is mainly used to centralize manage the phonebook If you are using IP phones you ll need to manually configure LD...

Страница 71: ...tem has the permissions for outbound calling Click Add to add a call back number l Number The number which will be used to call into the IPPBX system and handled by the Callback feature l Destination An extension or another call destination which will be used to call the callback number In the above example if the caller 85337096 called the IPPBX system IPPBX will disconnect this call and make a c...

Страница 72: ...ted After establishing the whitelist user can select the association in the IP Extension Add add a new whitelist Name the name of the white list Type call in or out white list Number List the system would check whether the incoming call number match with any one number on the number list Please use to separate multiple numbers Preferences Global PBX Options Path Telephony Preferences Global PBX Op...

Страница 73: ...he IPPBX to automatically answer the inbound calls from analog ports l Auto Answer Time The time in second after the call is auto answered l Block Anonymous Calls If enabled all anonymous without caller ID calls will be blocked by the phone system l Jitter Buffer Jitter buffer can be used to resolve the sound distortion caused by network congestion timing drift or route changes l Call Forward CID ...

Страница 74: ...d Call Logs Whether to record the abandoned call that are in the queue into logs l SIP Header Type The header type for PPI and Diversion The user extension number and system extension number ranges are defined here to avoid any conflicts within the IPPBX system You can modify these number ranges as per your requirements The user extension number could be 2 to 11 digits And Call Retrieve Number ran...

Страница 75: ...equired If changed on the IPPBX system you ll also have to change on the SIP clients l TCP Port If the phones support TCP protocol you can register SIP extensions over TCP protocol on port 5061 l TLS Port If the phones support TLS protocol you can register SIP extensions over TLS protocol on port 5062 l ICE Enable This is specific to clients that support NAT traversal for media via ICE STUN TURN B...

Страница 76: ...ess except that the External Signaling Address is looked up regularly every 10s l External UDP Signaling Address Port Port number of SIP signaling with UDP transport protocol on the public network l External TCP Signaling Address Port Port number of SIP signaling with TCP transport protocol on the public network l External TLS Signaling Address Port Port number of SIP signaling with TLS transport ...

Страница 77: ... other traffic Analog Settings Global Analog Settings are used for configuring the IPPBX system to seamlessly work with the telephone lines from your telecommunications providers l Caller ID Detection Allow Disallow to detect caller ID l Caller Name In some countries regions caller name can be passed through the PSTN lines by enabling this option the caller name will be received by the IPPBX syste...

Страница 78: ...of your country l Send Caller ID After Certain countries UK have ring tones with different ring tones ring ring which means the caller ID needs to be set later on and not just after the first ring as per the default 1 l FXO Tune FXO Tune is a utility of tuning the various settings on the FXO ports for better adaptability with the PSTN lines e g impedance l Tone Duration used to adjust caller ID de...

Страница 79: ...e saved in the IP PBX system l Maximum Messages sets the maximum number of messages can be saved in the system for each extension user l Max Message Time sets the maximum duration of a single voice message can be accepted by IP PBX system l Min Message Time sets the minimum duration of a single voice message can be accepted by the IP PBX system message duration less than the Min Message Time will ...

Страница 80: ...ephony modules Default module settings are with module types FXS FXO GSM on both telephony module slots So if you don t have E1 and BRI modules installed then you don t have to configure module settings E1 PRI Signaling E1 module can be installed on both Slot1 and Slot2 To ensure T600 IPPBX can detect and drive E1 module in the Module Type field you should choose E1 T1 l Mode Sets the module to wo...

Страница 81: ...al dial plan to national the default Only VERY rarely will you need to change this These configuration parameters should be given by the telephony provider please configure these parameters correctly according to what they give to match the switching equipment being used by the telephony provider Once the configurations had been done save and reboot the IPPBX system In the meantime you attach the ...

Страница 82: ...y provider In most cases CRC4 is not needed for T1 circuit enable it only when the provider requires it After configurations been done save and reboot the IPPBX system In the meantime you attach the T1 line to the T1 interface After rebooting you should get LED indication with L1 red L2 red L3 off L4 green to indication PRI CPE signaling For more details of the LED indications please check T600 ch...

Страница 83: ...setting depends on country and carries l Max ANI The maximum expected number of ANI digits l Max DNIS The expected number of dialed digits l Get ANI First The usual behavior for incoming calls is to get the calling party category and the ANI as soon as possible and to get the DNIS afterwards This doesn t work on all systems so the option to reverse this behavior is provided l Advanced Protocol Fil...

Страница 84: ...S7 is a set of telephony protocols can be delivered via E1 and T1 In the E1 settings section and Signaling field by selecting SS7 you are able to configure E1 SS7 signaling In the Signaling dropdown list you should select SS7 Framing and Coding should use default value Below in the SS7 Settings section set the detailed SS7 parameters ...

Страница 85: ... System Admin User Guide v4 0 0 Please configure these parameters according to the instructions of the service provider or ask for advice from our support team Otherwise please do not change these settings without professional guidance ...

Страница 86: ...ion and entering the voicemail password forthis extension you can follow the voice guidance to check voicemail of your own extension Or alternatively you can configure some advanced options for your voicemail box Call Pickup feature codes Call pickup feature codes allow users to pickup calls that are not directed to them by dialing a feature code 8 or If there s an incoming call ringing on an exte...

Страница 87: ...nsion which parked it And the parking lot call retrieve numbers could be monitored by BLF It s helpful if the operator wants to know if there are calls parked on the IPPBX system Call Transfer feature codes Call Transfer is used to transfer a call in progress to some other destinations There are two types of call transfer l Attended call transfer Where the call is placed on hold a call is placed t...

Страница 88: ...st feature codes allow the extension users to add external phone numbers to IPPBX system blacklist from their phones consequently the numbers added will not be able to dial in to the IPPBX system Adding blacklist numbers from phone by using feature codes is the same as adding blacklist numbers from admin and operator UI Blacklist the last caller allows you to dial 76 to directly add the last calle...

Страница 89: ...an extension user is talking to someone else on the phone you can dial 92 following by their extension number end with to talk to both of the speakers Notice Before you can spy on an extension please enable Call Spy option on the extension edit popup window Call Queue feature codes Call queue feature codes are for call queue agent extensions only They are meaningless to the non agent extensions Ag...

Страница 90: ...enter the conference admin user password as the user needs to invite others to join in the conference Notice After a dynamic conference is created in reality you have entered a static conference room by default 90 is the first available conference room You are able to use conference admin menu to invite others to the conference and also others can dial 90 to enter this conference Wakeup call featu...

Страница 91: ... All Dial 071 l Activate Forward on Busy Dial 72985337096 press 1 to confirm l Deactivate Forward on Busy Dial 072 l Activate Forward on No Answer Dial 73985337096 press 1 to confirm l Deactivate Forward on No Answer Dial 073 DND feature codes DND Do Not Disturb could be set on the IP phones from the phone level if the phone doesn t have DND feature you may use the DND feature code to set DND from...

Страница 92: ...log phone or softphone By dialing the Office Closed On feature code you may disable all inbound control settings all inbound calls will be forwarded to a specific destination By dialing the Office Closed Off feature code to resume all inbound control settings CooCall Push Notification When you have registered your extension with ZYCOO CooCall softphone APP the IPPBX system can send push notificati...

Страница 93: ... required l Intercom The intercom feature code allows you to intercom one extension only You don t have to create a Paging and Intercom group for only one extension if you intend to intercom with only that extension l Paging The paging feature code allows you to page one extension only It s the same as the intercom feature code the only difference between paging feature code and intercom feature c...

Страница 94: ...define in PIN Set optional l Caller could be used to search according to a specific caller s number optional l Final Callee could be used to search according to a specific callee s number optional The searched recordings will be displayed in a list with some detailed information You may playback the recording by built in web player by clicking on the button Or you may click on the button to downlo...

Страница 95: ...ngs One Touch Recordings One touch recording is for those extensions that are not enabled call recording when the user wants to record the call by pressing 1 will start recording The recordings of once touch recording could be found here Search criteria and recording list options are the same as normal call recordings except one touch recording could not be found on the Call Recording page Call Lo...

Страница 96: ... be the exact talk time as when calling though the FXO ports IPPBX system will auto answer the inbound calls so IVR works and it will auto answer the outbound calls so the IPPBX could send the numbers out through the PSTN lines l In the Trunk column lists the trunks used by those phone calls Internal call will not take any trunk so this blank will be blank for internal calls l In the PIN Code colu...

Страница 97: ...l traffic and obtain relevant data in the device l Username AIM interface authentication username l Password AMI interface password l Allow IP Subnet Mask the segment of IP addresses that are allowed to access Push Event Path Addons API Push Event The Push Event is a data sending method based on HTTP POST which can be used to connect with a third party system to obtain call pop up data or call rec...

Страница 98: ...detailed configuration please refer to the PMS Integration user guide Note Enabling the PMS function will consume additional system performance Please do not enable this function if you do not use related services l Enable Enable Disable the PMS service Exbox Devices Path Addons Exbox Devices If you need to deploy a large number of analog phones through the EX16S Extension Box and connect to the I...

Страница 99: ...s the IPPBX there are two ways you can add it to the system 1 Click on the button to manually adding an EX16S l Name Specify a name for the EX16S to distinguish it from other EX16S devices l MAC Fill in the MAC address of the EX16S device l Server Address Ex16s The server IP address registered by EX16S l Server Port Ex16s The server port number registered by EX16S l Input Volume Output Volume Adju...

Страница 100: ... extension boxes connected to the same LAN The scanned EX16S and the corresponding detailed information of the device will appear in the list Click the edit button of the scanned EX16S device to set the device 3 Assign Extension Numbers 3 Assign an extension Click on the Auto Fill button directly the system will assign the first number of the IP extension to the first interface and automatically f...

Страница 101: ... click on the Activate button When the device s status shows Activated that means the configuration is successful When the IPPBX system completes the configuration of the EX16S the EX16S system will restart automatically After the restart the IP extensions corresponding to the 16 FXS interfaces of the EX16S will be registered successfully At this time you can view the status of these extensions on...

Страница 102: ...ddress The server address is the custom domain name address in the SIP proxy service you applied for so you need to apply for the SIP proxy service first please refer to the description of the proxy server chapter The port number can be 5160 or 5162 Port 5160 is the port number used by the UDP and TCP transmission protocols of the SIP proxy server If the port number you specify here is 5160 please...

Страница 103: ...fferent groups and use the PBX Control Panel for paging background music tasks etc Please click on the Add button to create a new group fill out the group name and select the extensions that you would like to dispatch into this group When the setting is finished click on the Submit button to save the setting The new group will be displayed on the PBX Control Panel l Name Name of the group l Extens...

Страница 104: ...Control Panel to manage the call forwarding l Conference Enable Disable the Conference module displayed on the Control Panel to manage all the conference rooms l Tasks Enable Disable the Tasks module displayed on the Control Panel to manage the paging music tasks l Music Enable Disable the Music module displayed on the Control Panel to manage the music files l Display Mode n All Enable all operati...

Страница 105: ...oCall softphone If this section is not filled in the system will primarily choose the Proxy service port number If the Proxy service is disabled the system will use the port number from the corresponding registration protocol s port List Path Addons Soft Phone List When the softphone is successfully registered on the IPPBX the corresponding record will be added to the table list and you can manage...

Страница 106: ...ternal domain name used for extensions registration and WebRTC access to the IPPBX l SIP Port The port number used for extensions registration to the IPPBX l Protocol The protocol used between IPPBX and Proxy server l Expiration The expiration time of this Proxy server l Enable Enable Disable the Proxy server Settings Path Addons Remote Access Settings Please fill in the required Proxy service use...

Страница 107: ...Proxy service When the Proxy Status shows Registered under Addons Remote Access Status it means that the service connection is successful The Zycoo SIP Proxy Service can perfectly solve the problem of NAT traversal After enabling the proxy service you can directly use the domain name provided by Zycoo to register remote SIP extensions Hot Standby Path Addons Hot Standby The hot standby function is...

Страница 108: ...Virtual IP Address The IP address of the hot standby function to provide external services which the IP address can be registered by the extensions l Network Interface The network interface for sending the heartbeat data eg WAN LAN l Email Notification Email address for sending notification when the state is switched SMTP service is required l Phone Call Notification Phone number for calling notif...

Страница 109: ...ion66 methods Step 1 Scan or Add a new phone Simply click on the button it can automatically discover the phone in the same LAN or discover the phone through pnp subscription feature You can also click the button to manually adding a supported manufacturer and model of IP phone Step 2 For configuring the IP phone please click on the button on each phone to assign an extension number and modify oth...

Страница 110: ...tration method it helps to distinguish whether the phone is discovered by PNP subscription manually added or scan added l Manufacturer Brand of the IP Phone l Phone Model IP Phone model l Config Status IP Phone configuration status l Action Edit and delete operations can be performed on the phone Files Path Addons AutoConfig Files This is a HTTP file server which used to store phone configuration ...

Страница 111: ... restart l Reboot Time The specific time of restarting the device Reboot Path Maintenance Reboot and Reset By clicking on the button you may restart your CooVox series IPPBX from the web UI Restart the IPPBX system will terminate all active phone calls please make sure there re no phone calls going on before restarting the IPPBX system Reset Path Maintenance Reboot and Reset To reset T100 T100S an...

Страница 112: ...web UI you may restore backup directly from the IPPBX system Method 2 Reset by RST button at system running stage T100 T100S and T200 When the T100 T100S and T200 IPPBX system is running the SYS LED indicator winks once every 2 seconds Now you may press and hold the RST button on the back panel of the IPPBX for about 7 seconds then the SYS LED will go off the IPPBX system will reboot and start the...

Страница 113: ...ant to change the time zone you may do it here Location and time may be configured separately Both modifying location and time settings requires rebooting the IPPBX system The location settings will determine the type of tone Dial tone Busy Congestion tone etc you heard on the phones the time zone and also the opermode on the Analog Settings page So you may not change the location settings here bu...

Страница 114: ...the USB drive only has a single partition otherwise it won t be detected by the IPPBX system Before attaching the USB drive and configuring data storage settings please make sure no one else is signed in the IPPBX web UI and there s no phone call going on in the system Because during the configuration process of USB data storage the recordings logs and voicemails generated would be lost Once a USB...

Страница 115: ... until there is no remaining space in the USB storage Before removing the USB storage please click the Unmount button to unmount the USB otherwise data loss may occur Notice If your USB drive could not be detected by the IPPBX system please use USB disk format tool to delete all partitions on the USB drive and create a single new partition and try again Before doing this please backup the data in ...

Страница 116: ... Otherwise the data on the USB will all be migrated to your FTP server To configure FTP storage enable it and configure the FTP server credentials and the file uploading options l In the FTP Server Path field you may specify the directory of where to store the uploading files l In the Frequency dropdown list select the number of days of each uploading l In the Upload Time field specify the exact t...

Страница 117: ...l Enable Service Enable Disable FTP server service l Allow Write Whether to allow the client user to modify the data on the server after logging in l Username FTP client login username l Password FTP client login password System Storage Path System Storage System Storage Storage management of recording files and voice data in the system When the system storage is full you can clear the recording f...

Страница 118: ... configured to work in Static IP DHCP or PPPoE mode In most cases assign a static IP would be the best practice As all the IP phones will communicate with the IPPBX through this IP address On WAN port gateway and DNS could be configured so the IPPBX could have Internet access as a result SIP trunking and remote extensions could work As for LAN it s only used when you don t want the IPPBX system to...

Страница 119: ... own networks on IPv6 To be able to deliver VoIP calls over IPv6 SIP over IPv6 you can configure CooVox IPPBX system with IPv6 addresses to be able to deploy it in your IPv6 network infrastructure Specify your IPv6 network profile here and you will be able to connect CooVox IPPBX to your IPv6 network infrastructure VLAN Path System Network Settings VLAN With a layer 3 switch you can configure VLAN...

Страница 120: ...m all phone calls made and received are encrypted so it secures your remote offices extensions phone services Built in VPN Server on the CooVox series IPPBX system is an easy way to set up a secured connection between other CooVox series IPPBXs or IP phones You don t need to build a dedicated VPN server or buy a VPN router This is also a workaround to avoid firewall issues when configuring remote ...

Страница 121: ...cense GPL OpenVPN allows peers to authenticate each other using a pre shared secret key certificates or username password When used in a multiclient server configuration it allows the server to release an authentication certificate for every client using signature and Certificate authority It uses the OpenSSL encryption library extensively as well as the SSLv3 TLSv1 protocol and contains many secu...

Страница 122: ...rnet adapter while a TUN device is a virtual point to point IP link l Cipher Cipher or cypher is an algorithm for performing encryption or decryption l Compress LZO LZO is an efficient data compression library which is suitable for data de compression in real time l TLS Server TLS is an excellent choice for authentication and key exchange mechanism of OpenVPN l Remote Network The OpenVPN client ne...

Страница 123: ...e able to connect to this server Finally turn on the enable switch to enable OpenVPN server OpenVPN Client To configure OpenVPN client please click on the button to show the configurations The certificate files downloaded from the OpenVPN server should be uploaded here In the CA Certificate field upload the ca crt file In the Client Certificate field upload the xxxx crt file In the Client Key fiel...

Страница 124: ...ame as on the OpenVPN server By default UDP is used l Device Node could be set to TUN or TAP a TAP device is a virtual Ethernet adapter while a TUN device is a virtual point to point IP link l Cipher or Cypher is an algorithm for performing encryption or decryption l Either toenable Compress LZO or not depends on if you have enabled it on the server l If Default Gatewayenabled it will use VPN conn...

Страница 125: ...e and the connection status will be displayed PPTP VPN Server PPTP The Point to Point Tunneling Protocol uses a control channel over TCP and a GRE tunnel operating to encapsulate PPP packets The intended use of this protocol is to provide security levels and remote access levels comparable with typical VPN products Click on button to show the configurations Configure the PPTP VPN server before ena...

Страница 126: ...nticate Protocol PAP works like a standard login procedure it uses static username and password to authenticate the remote system n mschap MS CHAP is the Microsoft version of the Challenge Handshake Authentication Protocol n mschap Microsoft Challenge Handshake Authentication Protocol version 2 MS CHAP this provides stronger security for remote access connections l Enable MPPE128 Encryption Micros...

Страница 127: ...min User Guide v4 0 0 Remember to set the Availability to Yes when you don t want this user to connect just set Availability to No or you may remove the user from the VPN user list Finally click on the Enable switch to turn the PPTP VPN server on ...

Страница 128: ...ey strong MPPE encryption schemes l Server Address PPTP VPN server public IP l Username PPTP VPN username given by the VPN server l Password PPTP VPN user password given by the VPN server l Default Gateway If enabled all network traffic will go through the PPTP VPN connection Once done click on button to continue and now you may click on Enable switch to turn on PPTP VPN client Later it should be ...

Страница 129: ...rmation from a dynamic routing protocol to forward traffic When needed you may click on the button to add a manual static route l Destination is the IP address of the destination host or network address l If the packets are to be sent to the Destination specified above then send them to the Gateway address After the new record has been manually created you will see it listed in the route table DHC...

Страница 130: ...re activating DHCP services please ensure there s no other DHCP server running in your LAN otherwise there will be collision between servers Set the DHCP server network parameters and turn it on The DHCP clients which obtained IP addresses from the IPPBX system DHCP server will be listed on the right side of the page in the DHCP Clients section If you want some host or client to always get the sam...

Страница 131: ... 125 ZYCOO CooVox T series IP Phone System Admin User Guide v4 0 0 SNMP Path System Network Settings SNMP l Enable Turn On OFF SNMP l Community Community tag l Network The working network of SNMP ...

Страница 132: ... Email service provider If it s not included here please choose Other l Once you have selected the mail service provider the SMTP Server field will be auto filled Otherwise you ll have to manually input the SMTP Server address l Default SMTP service Port is 25 but with SSL TLS it would be 465 Otherwise you ll have to input the actual port number your mail service provider uses l SSL encrypts a com...

Страница 133: ... listed in the Variables section l Variables could be used in the mail body to indicate the extension users about their new voice message details l With Deliver Message as Attachment option enabled the voice message will be attached to the notify Email users may playback the voice messages when they got the notify Email With Voicemail to Email enabled and Mail Server configured the extension users...

Страница 134: ...put in the Results field you can view which routes the packets have taken before reaching their final destination TCP Dump Ethernet capture uses TCPDUMP which is a common pocket analyzer allows users to capture TCP IP and other packets being transmitted or received over a network to which the CooVox IPPBX is attached The captured packets can be downloaded from the IPPBX system and been analyzed on...

Страница 135: ...mitted by Asterisk Usually Channel Monitor can be used to capture the caller ID signaling of an FXO channel If you are experiencing caller ID problem you can perform channel monitor on the FXO port and then analyze the captured packets If needed you can send this file to ZYCOO support for help Before starting channel monitor you need to select an FXO interface Then click on button to capture signa...

Страница 136: ...wall if your CooVox IPPBX is behind a router firewall without any port forwarding from the Internet l Drop Ping will cause the system to ignore ping request If enabled you cannot ping the IPPBX system l Drop All will cause all packets sent to the IPPBX system being dropped this will cause CooVox IPPBX system to block all communication with the outside world Except web UI still works in local netwo...

Страница 137: ...termines which kind of services to be granted In this case you may leave it blank to grant local network all access to the IPPBX system n Mac Address determines the action to be taken according to the Mac address of a device instead of its IP address it only works with devices within the same local network because Mac addresses are not routable In this case you are going to grant access of all the...

Страница 138: ...ing to add rules to block some IP addresses from accessing some kind of services on the IPPBX system be sure you add the correct IP network address if not defined the firewall will consider as ALL and the correct service port number if not define the firewall will consider as ALL otherwise misconfiguration of a deny rule might cause the IPPBX system total lockdown only way would be using Console T...

Страница 139: ...acklist page Besides the 4 default rules if you want to add more rules you can do it on the Firewall page Auto Defense section IP Blacklist Path System Security Center IP Blacklist IP Blacklist will list all suspected intruders attackers IP addresses The list is automatically generated by the system firewall if possible intrusion attacking had been detected And the list will show the IP address of...

Страница 140: ...l IAX IAX2 allows the IP to be able to register IAX extensions l HTTPS allows the IP to access the web UI of the IPPBX system l SSH allows the IP to access the IPPBX system command lines through SSH Notice You ll only need to add trusted IP addresses to the IP Whitelist when you have configured Drop All or Geo IP security policies And in the policies these IP addresses are not included as trusted ...

Страница 141: ...covery point on your Windows system By restoring the backup you can recover the CooVox IPPBX system configurations to the time point when it was still functioning well Normally the first backup should be taken when you have finished configuring the IPPBX to work for the very first time Also when you have applied new changes to your configuration is always a good time to take another backup Path Sy...

Страница 142: ...d to your operating system please click on the button Notice Backups will not be cleared after a system reset So you may not need to download the backup to your operating system And after a system reset you may skip the quick setup wizard and go to the backup page to restore a backup directly to recover your previous configurations System Logs Web Log Path System System Logs Web Log On Web Access ...

Страница 143: ...ng can be used to analyze the IPPBX system OS level issues Enable the desired type of logging if you are qualified to analyze such kind of logs or if our support team asked for these kinds of logs for troubleshooting otherwise please keep them disabled Settings Account The Account page is for managing different user roles and login accounts within the entire IPPBX system Please click on the Add bu...

Страница 144: ...tension number that associated to the PBX Panel user Plug in The Plug in management page can control whether to enable or disable certain plug in such as the CooCall App push notification IP Phone auto provisioning or the PBX panel It is suggested to disable the plug in that you are not using because each plug in requires extra system resources to run Click on the Configure button on the IP Phone ...

Страница 145: ...go Custom Login background Enable Disable to display the uploaded custom background image on login page SSL First click the Select button to select the corresponding key and pem files Then click on the Upload button to these files to the system Last click on the Replace Certificate button will use the new files to replace the old ones Operation failure if the certificate file is incorrect You can ...

Страница 146: ...e the root credential to log in the system via command line interface The root user is generally used for system maintenance and it is recommended to close it after use You can change the SSH port number or root user s password on this SSH page HTTP By setting up the relevant parameters of the HTTP service of the web you can modify the access port of the page ...

Страница 147: ...t 80 redirect To facilitate access directly enter the IP address into the browser and it will be automatically directed to the corresponding protocol and port Host Allowed IP address segment Default opens all addresses to access Non professionals do not recommend modifying this setting Port Port number to access the web page ...

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