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User Manual for hybrid inverter HYD 10-20KTL-3PH - Rev. 1.0 of 25/08/2020
Identification: MD-AL-GI-00
Identification: MD-AL-GI-00
Rev. 4.0 of 31.01.18 - Application: GID
Furthermore, during the warranty period ZCS will pay a service fix payment to the installers to cover
the labour costs associated with the materials in the event of a warranty claim, provided the other
terms of these warranty conditions are met. No travel or installation expenses are covered by the
warranty, in case they exceed the service fix payment as defined above.
In case any modification to the PV plant is necessary for whatever reason, no expenses related to
modification activity are covered by the warranty.
Claims for compensation for direct or indirect damages arising from the defective inverter are not
covered by the warranty.
ZCS reserves the right to arrange the warranty service for end users through the use of third parties.
All warranty services are free of charge only if the action is agreed with ZCS in advance.
SCOPE OF THE MANUFACTURER WARRANTY
In order to provide an excellent Service to ZCS’s end users, all ZCS authorized Dealers or Distributors
are requested to respond to your warranty claim. ZCS will replace any products or parts of the product
during the Warranty Period proved to be defective in design or manufacture. Any defect caused by the
following situations will not be covered by the manufacturer’s warranty (the Dealers or Distributors
are responsible and authorized by ZCS for the following investigation):
1)
Warranty Card not being filled-out or sent back to ZCS;
2)
The Product has been modified, its design has been changed or parts have been replaced by parts
not approved by ZCS;
3)
Changes have been made, or repairs been attempted by non ZCS technician, or series number or
seals have been erased;
4)
The product has been installed or commissioned incorrectly;
5)
You or another user have failed to comply with the safety regulations of the installation country
(VDE standards or equivalent);
6)
The product has been improperly stored and damaged while being stored by the dealer or the end
user;
7)
Defect or damage occurred during transportation (including paint scratches caused by movement
inside packaging during shipping). A claim for such transport damage should be made directly to
shipping company/insurance company as soon as the packaging is unloaded and such damage is
identified;
8)
You or another user have failed to follow any/all of the user manual, the installation guide and the
maintenance regulations;
9)
The device has been used improperly or misused;
10)
Insufficient ventilation of the device;
11)
The maintenance procedures relating to the product have not been followed to an acceptable
standard;
12)
The defect has been caused by force majeure (violent or stormy weather, lightning, overvoltage,
fire etc.).
13)
The damage is only cosmetic and has no impact on the functioning of the device
No claim for compensation can be made for energy that has not been fed into the grid or energy that
has not been consumed in house, etc.
Fuses and other wearing parts are excluded from the warranty
It should be a technical intervention, this can be performed by ZCS personnel or by technicians in
charge and certified to the ZCS partner network.
The typical intervention time is 72 hours.
LIMITATIONS
These disclaimers and limitations of remedies apply to all warranties offered to the Buyer and to each
and every order. The warranties set forth herein are exclusive and supersede any other legal
warranties, explicit or implicit, with the exception of security warranties, including, but not limited to
