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User’s Manual 3PH 10KTL-15KTL-V2
Rev. 1.1 15/03/2021
Identification: MD-AL-GI-00
Rev. 1.1 of 15/03/2021 - Application: GID
Figure 56 - Irregular communication status between Wi-Fi and remote server
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Check that the configuration procedure has been carried out correctly and that the correct
network password has been entered.
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When searching for the Wi-Fi network using a smartphone or PC, make sure that the Wi-Fi
signal is strong enough (a minimum RSSI signal strength of 30% is required during
configuration). If necessary, increase it by using a network extender or a router dedicated to
inverter monitoring.
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Check that the router has access to the network and that the connection is stable; check that
a PC or smartphone can access the Internet
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Check that port 80 of the router is open and enabled to send data
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Reset the adapter as described in the previous section
If, at the end of the previous checks and subsequent configuration, Remote server A is still “Not
Connected” or the NET LED is off, there may be a transmission problem at the home network level
and, more specifically, that data between the router and server is not being transmitted correctly. In
this case, it is advisable to carry out checks at the router level in order to ensure that there are no
obstructions on the output of data packets to our server.
To make sure that the problem lies in the home router and to exclude problems with the Wi-Fi
adapter, configure the adapter using the Wi-Fi hotspot function on your smartphone as a reference
wireless network.
Using an Android mobile phone as a modem
a)
Check that the 3G/LTE connection is active on your smartphone. Go to the Settings menu of the
operating system (the gear icon on the screen with a list of all the apps installed on
the phone),
