DOC-USR-0151-01
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Z3 Technology, LLC
♦
100 N 8
th
ST, STE 250
♦
Lincoln, NE 68508-1369 USA
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+1.402.323.0702
76
APPENDIX B: Troubleshooting
Problem:
HTTP-based user interface does not come up
-Is the Ethernet cable plugged into the DME-05 solidly (do you see the link light on the Ethernet cable
which indicates data is being transmitted)?
-Does the DME-05 IP address and PC IP address have the same first two values (or, if netmask is set to
255.255.255.0, the same first three values)?
-Do the DME-05 and the PC running VLC have the same netmask? (Default value in the DME-05 is
255.255.0.0)
-Can the DME-05 and the PC see each other?
-Try pinging the DME-05 from the PC.
-Try pinging the PC from the DME-05 (serial interface required for this – see Z3 for more details on
this).
-Are all firewalls on the network turned off?
-Try connecting the PC directly to the board without any routers, etc.
Problem:
Do not see video in VLC (UDP)
-Does the IP address set in “Dest Address” equal the IP address of the PC running VLC?
-Does the port number in “Dest Port” equal the value entered in the URL for VLC?
-Does the video coming out of the source match the resolution in the encoder settings?
-Is the PC fast enough for 1080p decode on VLC?
-Does the PC have enough DDR to handle 1080p decode on VLC?
-Is VLC version 1.00 or later?
Problem:
Do not see video in VLC (RTP)
-Is VLC 2.1.5 or later being used?
Problem:
My multicast stream is not reaching multiple networks
-By default the TTL value of a multicast stream sent from the DME-05 is set to 1. You can change the
TTL value for multicast addresses by adding “/#” to the end of your multicast address, for example,
to set the TTL to 5, you could enter “225.1.2.3/5” for the “Dest Address”.
When contacting Z3 Support for additional support, please click the “Download device logs” button in the System Setup tab of the user interface at
the time the problem occurs and send the resulting .tgz file, along with screenshots of the CH1/CH2/Status tabs to Z3 Technology.
Z3 Technology’s Express Limited Warranty will be void if the label on the hardware bearing the Serial Number is removed, tampered with or
defaced. You can view Z3 Technology’s full hardware warranty at
http://z3technology.com/Support/ZEUS-HW-Warranty.html
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