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page 60
PHASER 7300 Troubleshooting Flowcharts
0
Print Quality Problems
Note: Before troubleshooting, make
sure a supported media is used for
printing and that the media is free of
damage such as wrinkles, tears, and
curl. Make sure the printer
environment is within specifications
for humidity and temperature.
Residual Image or Ghosting
No
Yes
No
Yes
Move the printer to a
different location for
better temperature
and humidity then
retest.
Get the temp
and humidity
from Usage
Profile.
Is the
humidity within
specs?
94 mm interval?
Some ghosting is
inherent in the print
process. This is an
attribute of laser
printing.
Measure the
distance from
the leading
edge of the
image to the
leading edge
of the ghost.
No
Yes
143 mm interval?
Set the Front
Panel media
type to match
the media.
No
Yes
Problem solved.
Still ghosting?
Set the Front
Panel media
type to a type
thinner than
the media.
No
Yes
Problem solved.
Still ghosting?
Call for service.
No
Yes
Less than
10 mm interval?
Move the printer to a
different location for
better temperature
and humidity then
retest.
Replace the
Fuser.
No
Yes
Problem solved.
Still ghosting?
Call for service.
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