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PHASER 7300 Troubleshooting Flowcharts

page 55

Print Quality Problems

Note: Before troubleshooting, make
sure a supported media is used for
printing and that the media is free of
damage such as wrinkles, tears, and
curl. Make sure the printer
environment is within specifications
for humidity and temperature.

Background Smudges or Streaks

Yes

Call for service.

Still smudging?

Smudging in

only one color?

Replace the

corresponding

Imaging Unit and

retest.

Run the

Remove Print

Smears

routine from

the Front

Panel.

Problem solved.

Replace

the

Fuser.

Still smudging?

Problem solved.

Check media

type in the

Front Panel

and printer

driver.

Is media

type set

correctly?

Yes

Set media type

correctly and retest.

Содержание Phaser 7300B

Страница 1: ...practice for the online test Complete the Worksheets for Setup and Care These are included in the Self Study Guide Complete the online test using the Customer Support Testing Center at http www xerox...

Страница 2: ......

Страница 3: ...a Location for the Printer 8 Unpack and Install the 1650 Sheet High Cap Feeder 8 Unpack and Install the 550 Sheet Feeder 9 Unpack the Printer 10 Remove the Tape and Shipping Restraints 11 Install Opti...

Страница 4: ...t Consumable Counts 26 Reset NVRAM 28 Troubleshoot Media Jams 29 Solve Print Quality Problems 34 Your Next Step 39 Troubleshooting Flowcharts 41 Introduction 41 Customer Replaceable Consumables 42 48...

Страница 5: ...ng CD ROM provides a product overview and training for setup and care Phaser 7300 Color Printer Customer Support Training Self Study Guide contains lab sheets for tasks relating to product setup and c...

Страница 6: ...er 7300 Laser Printer is required Use the following table as a guide for completing the Phaser 7300 product training How to Complete Phaser 7300 Phaser 2135 Differences Training Support specialists wi...

Страница 7: ...eractive Documentation CD ROM Xerox P N 063 3426 00 Software Xerox Phaser 7300 Laser Printer Installer and Utilities CD ROM Xerox P N 063 3417 00 Color Theory for Color Printing Interactive Multimedia...

Страница 8: ...ng Flash If Flash is not installed use the following procedure to install Flash for your browser 1 Insert the Phaser 7300 Customer Support Training CD ROM 2 Browse to the installers folder 3 For Inter...

Страница 9: ...eady completed and passed the online tests for the Phaser 2135 Customer Support Training take the online Phaser 7300 Phaser 2135 Differences Test after completing the Phaser 7300 Phaser 2135 Differenc...

Страница 10: ...partners We at Xerox want to help you successfully complete this training module If you need assistance with any part of the training please contact us through the Ask The Specialist link located on...

Страница 11: ...es of instruction sheets are located on the Phaser 7300 Customer Support Training CD ROM Click the training module s Resources tab to access the resource list Time to complete 75 minutes Objectives Se...

Страница 12: ...0 cm in front of the printer Unpack and Install the 1650 Sheet High Capacity Feeder In this exercise you will unpack and install the 1650 Sheet High Capacity Feeder Refer to the instruction sheet that...

Страница 13: ...eet that ships with the 550 Sheet Feeder to complete this procedure The printer can be placed directly on the 550 Sheet Feeder on two 550 Sheet Feeders stacked on top of each other or on one 550 Sheet...

Страница 14: ...h weighs 149 lbs 68 kg If the printer is being installed onto a tabletop with optional 550 Sheet Feeders the table must be able to support the additional weight of the 550 Sheet Feeders 50 lbs 23 kg e...

Страница 15: ...his exercise you will install any available options If there are options for the printer that were purchased separately install them now The available printer options include Hard Drive RAM Duplex Uni...

Страница 16: ...gh 10 of the Phaser 7300 Color Printer Setup Poster to complete this exercise To reduce the exposure of the light sensitive Imaging Units unpack all of the Toner Cartridges and remove the protective s...

Страница 17: ...s Turn on the power switch located on the front of the printer After approximately 3 minutes the Front Panel displays Ready Load Media To load the trays 1 Place Xerox Phaser 35 Series Transparencies i...

Страница 18: ..._______ MBF Media Type ________________ MBF Media Size ________________ IP Address Resolution ________________ TCP IP Address ________________ Subnet Mask ________________ Set Printer Defaults To conn...

Страница 19: ...port you are using Item Parameter Menu Location of detailed instructions Power Saver Timeout 240 minutes Printer Setup Menu Phaser 7300 Color Printer Interactive Documentation CD ROM Features section...

Страница 20: ...r to the printer and find the Front Panel display 7 Second use the down arrow key to highlight Printer Identification then press OK 8 Third highlight Select For Installation then press OK 9 Once the I...

Страница 21: ...iver 19 Click the Advanced Settings button to view the Installable Options that were detected by the driver during simulated installation 20 Review the printer s configuration then click Cancel 21 Cli...

Страница 22: ...Paper Source in the printer driver Use Color Corrections In this exercise you will view the effects of several color corrections settings To see how each color correction setting changes the printed c...

Страница 23: ...all the cardboard LED printhead shipping restraint Your Next Step After completing this worksheet return to the Phaser 7300 Customer Support Training CD ROM and do the Care section The printer driver...

Страница 24: ...page 20 PHASER 7300 SETUP WORKSHEET version 1 0...

Страница 25: ...tion sheets Time to complete 60 minutes Objectives Replace consumables Reset consumable counts Troubleshoot media jams Solve print quality problems Replace Consumables During this step of the workshee...

Страница 26: ...it their corresponding Imaging Units When the Toner Cartridge is shipped it has a strip of tape across the bottom to prevent leakage and contamination When the locking lever on the Toner Cartridge is...

Страница 27: ...the Toner Cartridges A single print job of 100 pages uses less toner than 100 individual single page print jobs Toner Cartridge life expectancy is also reduced each time the top cover is opened and c...

Страница 28: ...r end of life The cyan magenta and yellow Imaging Units are typically replaced as a set These drums wear out at about the same time regardless of the colors used for printing because all three are low...

Страница 29: ...e Fuser instruction sheet remove and replace the Fuser while observing the procedure closely Fuser Life Expectancy The life expectancy of the Fuser is 80 000 letter size pages Although the life expect...

Страница 30: ...le short print jobs less than 5 pages reduce the life expectancy of the Transfer Unit Life expectancy is also reduced each time the top cover is opened and closed when the printer is turned off and th...

Страница 31: ...nt Supplies Page then press OK The Supplies Usage Page is generated Use the page to locate and record the following information Press the Back key to return to the main menu 2 Locate and record the to...

Страница 32: ...nfiguration pages At the Front Panel select Menus then press OK Scroll to Printer Setup Menu then press OK Select Print Configuration Pages then press OK The Configuration pages are generated Press th...

Страница 33: ...letter of the jam code indicates where the jam occurs see illustration on next page The numerical portion of the jam code identifies the location in the paper path where the jam occurred as described...

Страница 34: ...ex Gate Assembly or in the A registration rollers at the front of the Transfer Unit 2 For Jam Inside Right Door A error messages Open the right door and remove any paper or scraps Open the Top Cover a...

Страница 35: ...ault History then press OK 4 Scroll to Jams then press OK The Front Panel displays the printer s jam history Use the Up and Down Arrow keys to scroll through the active faults 5 Record the latest jam...

Страница 36: ...ead the jam message on the Front Panel Close the Top Cover Record the Front Panel error message _________________________________ 3 Use the Front Panel to access jam troubleshooting information Press...

Страница 37: ...ab on the front end of the left most roller 5 Slide the roller to the front and remove it 6 Release the locking lever on the front of the remaining right roller 7 Slide the roller to the front and rem...

Страница 38: ...rken Colors and Balance Colors The Lighten Darken Colors and Balance Colors adjustments make it possible to adjust how the printer produces color and grayscale images These adjustments are necessary b...

Страница 39: ...which is 5 to 5 Set the lightness level to 5 then press OK The printer will generate the Color Reference Page Using a pen or pencil write Lightness Level 5 at the top of the page 3 Adjust the lightne...

Страница 40: ...dark color balance until the desired balance is achieved Select Accept Changes and Exit to return to the main menu Calibrate Margins In this exercise you will calibrate the printer s margins The Cali...

Страница 41: ...lect Adjust Side 1 B Margin then press OK Set the value to 40 then press OK Select Print Calibrate Margins Page then press OK The Calibrate Margins Page is generated Using a pen or pencil write A B Ma...

Страница 42: ...If the media in the tray does not match the selected media type print quality problems may occur because the printer adjusts its parameters to optimize printing for the current media type Color Regist...

Страница 43: ...enta yellow black blue and green solid fill pages Repeating Defects page contains calibrated gauges for testing print quality defects Locate the Test Prints section of the Phaser 7300 Color Printer Se...

Страница 44: ...page 40 PHASER 7300 CARE WORKSHEET 0...

Страница 45: ...Units Fuser Transfer Unit Paper Jams Jam at Top Cover A6 or A22 Jam at Top Cover A7 or A10 Jam at Door A E A11 or B21 Jam at Duplex Unit B8 or B13 Misfeed at Tray 1 5 E1 E5 Print Quality Background S...

Страница 46: ...the printer environment is within specifications for humidity and temperature Unfused Toner on Prints Yes Yes No No Call for service Does sheet slip between rollers Replace the Fuser Still unfused to...

Страница 47: ...ment is within specifications for humidity and temperature Fuser Error Messages 1 Yes Yes No No Yes Yes No Yes No No Call for service Pull green lever forward and push it back to locked position Still...

Страница 48: ...nu Replace the Fuser and retest Fuser recently installed Problem solved Call for service Still error message Reset Fuser count Fuser life OK No No No Yes Yes No Yes Turn off printer for 15 seconds Pro...

Страница 49: ...talled Problem solved Call for service Still error message Reset Imaging Unit count Imaging Unit life OK Check percentage remaining in Supplies menu No No No No No Yes Yes Yes Yes Call for service Res...

Страница 50: ...freely Problem solved Message cleared Problem solved Toner Missing message Reseat the Toner Cartridge Close the locking lever on the Toner Cartridge Still error message Cycle power off for 15 seconds...

Страница 51: ...No No No Yes Yes Yes Problem solved Remove suspect Toner Cartridge Toner Level OK Problem persists Problem solved Problem persists Call for service Problem solved Check for toner in Imaging Unit tone...

Страница 52: ...persists Problem solved Turn printer off for 15 seconds Message persists Replace the Transfer Unit Message persists Problem solved Transfer Unit missing error Replace Transfer Unit Check remaining pe...

Страница 53: ...No No Yes Yes No Yes No Yes Problem solved Printing normally Problem solved Media around Transfer Unit Reseat the Transfer Unit Remove media and scraps from around the Transfer Unit Still jamming Che...

Страница 54: ...ture Jam at Top Cover A7 or A10 No Yes Still jamming No No Yes Yes No Yes Call for service Paper or scraps in Fuser area Check for jammed paper and scraps in the Fuser Ensure Fuser locking levers are...

Страница 55: ...s No Yes Open indicated Right Door and check for jammed media or paper scraps at the feed rollers Still jamming Problem solved Paper or scraps at rollers Remove paper scraps that have the sensor flag...

Страница 56: ...for humidity and temperature Jam at Door A B21 No Yes Yes No Yes No Yes Call for service Open Right Door A and check for jammed media and paper scraps in the feed rollers Call for service Printing no...

Страница 57: ...t Door A Check for jammed media below Registration Roller B Problem solved Paper above the Duplex Unit Remove paper from above the Duplex Unit Still jamming Pull Duplex Unit out until it stops Lift li...

Страница 58: ...No Yes No Yes Call for service Open the indicated door and check for jammed media behind the door Paper behind door Remove paper located behind door Feed Rollers OK Problem solved Still jamming Pull o...

Страница 59: ...ithin specifications for humidity and temperature Background Smudges or Streaks Yes No Yes Yes No Call for service Still smudging No Smudging in only one color Replace the corresponding Imaging Unit a...

Страница 60: ...re and humidity are OK Still has background toner Call for service Temp and humidity OK Replace all four Imaging Units Still has background toner Try printing on a lower grade of paper Change printer...

Страница 61: ...slot Yes No Duplex printing Yes No Contamination on one side only Remove Toner Cartridge Imaging Units and look for toner on the Transfer Unit Yes No Toner and debris in Duplex Unit Go to Backside Co...

Страница 62: ...Problem solved Paper scraps Toner still on belt Remove paper scraps and run Blank Prints to clean paper path Run Remove Print Smears to clean paper path Replace the Fuser From Backside Contamination...

Страница 63: ...lem solved Misregistered one color only Print 100 Graphic Demo test print and check registration Turn the printer Off then On again to initiate registration calibration Problem solved Colors registere...

Страница 64: ...y from Usage Profile Is the humidity within specs 94 mm interval Some ghosting is inherent in the print process This is an attribute of laser printing Measure the distance from the leading edge of the...

Страница 65: ...color Replace the corresponding Imaging Unit Areas still missing Remove any paper jam or scraps of paper dragging on the Transfer Unit or Fuser Problem resolved No Yes Replace the toner cartridge and...

Страница 66: ...ke sure the printer environment is within specifications for humidity and temperature Repeating Defects No Yes No Yes No No Yes Yes 94 50 or 44 mm 3 68 2 or 1 75 in 58 mm 2 28 in Measure the interval...

Страница 67: ...s light lines Clean or replace the Fuser Replace the corresponding Imaging Unit Problem solved Clean the LED bars Light lines in all colors Replace the corresponding Imaging Unit Problem solved Call f...

Страница 68: ...page 64 PHASER 7300 Troubleshooting Flowcharts 0...

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