Element
(R)
– Installation and Operation Manual
Section 9: Controls Startup
L-OMM-0003_A
• 10/8/2021 Technical Support • (800) 526-0288 • Mon-Fri, 8 am - 5 pm EST Page
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9.9.2 Troubleshooting Ownership Transfer
Cannot perform ownership transfer
•
No other users besides the Owner within
the organization. Invite and add a user.
•
Target user rejected transfer.
Communicate and try again.
•
You do not see the transfer menu
because you are not the Owner.
Determine the unit’s or organization’s
owner.
Transfer request sent to wrong email
•
Transfer requests can be cancelled
•
Requests expire after 24 hours.
Transfer request accepted by wrong person
•
Verify user. Target user needs to be a
part of the organization first in order to act
on the request.
•
Upon incorrect transfer, it needs to be
transferred back.
Owner is no longer with our company
•
Contact your Lync rep for technical
support
Lost Owner Pin on the unit
•
Perform a factory reset on the unit. Data
will be lost on the unit.
•
For cloud-connected units, data will still
be available in myLync.
