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Reading Messages

Basic Calling ··· 65

Table 17. Commands during message playback

Action

Recommended Voice
Commands

Alternative Forms

Delete the message
you just played or
are in the process of
playing

Delete.

Erase.

Save the message you
just played or are in the
process of playing

Save.

Archive.

Play the next message

Next.

Skip.

Replay the current
message

Repeat.

Get the time the
message was received

Time stamp.

Time.

Get the date the
message was received

Date stamp.

Date.

Cancel message play

Cancel.

Goodbye.

Reading Messages

You can read two kinds of text messages on the display of your Vocera device:

• Email messages. People inside and outside the Vocera system can send

these text messages to your badge or phone from their email programs. See

Sending Text Messages to Vocera Devices

on page 103.

• User Console messages. Users can send these text messages from the Vocera

User Console. See

The User Console

on page 115.

To read text messages on the badge display:

1. Hold the badge so that the display screen is visible.

2. Press the Up button or the Select button once to see the Messages icon:

Figure 27. Messages icon

3. Press the Select button to display a list of message subjects, one subject per

line. The newest messages are listed first.

Содержание B2000

Страница 1: ...Vocera User Guide Version 4 1 ...

Страница 2: ...m was acquired and is available from that reseller Certain portions of Vocera s product are derived from software licensed by the third parties as described at http www vocera com legal Java and all Java based marks are trademarks or registered trademarks of Sun Microsystems Inc in the United States and other countries Microsoft Windows Windows 2000 Server Windows Server 2003 Windows XP Microsoft ...

Страница 3: ...utton 24 Microphone and Speaker 25 Display Screen 25 The Badge Menus 26 Main Screen 26 Messages 28 Font 28 Volume 28 Power Off 28 Info 29 Custom Settings 30 Adjusting the Message Font 30 Adjusting the Volume 31 Indicator Lights 32 Anti Microbial Protection 33 Protective Sleeves 33 T1000 Phone Features 35 Keypad 36 Navigation Key 37 Left and Right Soft Keys 37 Call Button 37 DND Button 38 ...

Страница 4: ...d Greetings 48 Using the Welcome Tutorial on the Badge 48 Placing and Receiving Calls 49 Calling Other Users 49 Using Speak or Spell 50 Calling Inner Circle Members 51 Calling with Department Names 52 Calling a Group Member 52 Training the Genie 53 Answering a Call 56 Ending a Call 57 Using Buttons to Answer Yes or No 57 Call Waiting 57 Putting a Caller on Hold and Releasing the Hold 58 Using Do N...

Страница 5: ... Unsupervised Conferencing 82 Supervised Conferencing 82 Issuing Urgent Commands 83 Joining or Leaving a Group 85 Locating a Badge User or Group Member 86 Recording Your Voiceprint 87 Blocking and Accepting Calls 87 Recording a Dictation Session 88 Getting Other Information 89 Navigating IVR Phone Trees with a Badge 89 Possible Touch Tone Responses 90 Special Features 93 Communicating with Multipl...

Страница 6: ...m a Phone 112 Commands Not Supported from a Phone 112 Other Functionality Not Supported on a Phone 113 Training the Genie from a Phone 114 The User Console 115 User Console Features 115 Maintenance 117 Maintaining Your Badge 119 When to Charge the Battery 119 Preparing the Charger 119 Charging the Battery 120 Charging the Battery Without the Badge 120 Charging the Battery With the Badge 122 Cleani...

Страница 7: ... System Specifications 137 System Specifications for B1000A 137 System Specifications for B2000 140 System Specifications for T1000 142 Regulatory Notices 145 B1000A and B2000 Regulatory Notices 145 T1000 Regulatory Notices 149 Important Safety Instructions 153 Vocera Badge Safety Instructions 153 Badge and Battery Charger Safety 153 Additional Instructions Related to Battery Safety 155 Important ...

Страница 8: ...5 Send and Receive Numeric Pages 166 Block and Accept Calls 166 Send Messages 167 Play Messages 167 Locate Users and Groups 168 Work With Your Groups 168 Manage Groups 169 Place a Three Way Conference Call 169 Work with Sites 171 Dictation 171 Miscellaneous 171 Index 173 ...

Страница 9: ...n 29 14 Info icon 29 15 Font icon 30 16 Font menu 30 17 Volume icon 31 18 Volume menu 31 19 Speaker volume icon 31 20 Adjusting speaker volume 32 21 Badge protective sleeves 33 22 T1000 phone features front 35 23 T1000 phone features back 36 24 T1000 keypad 37 25 Phone polycarbonate shell 40 26 Phone protective sleeves 41 27 Messages icon 65 28 Send Text page 105 29 Special keys for phone access t...

Страница 10: ...23 39 Do not immerse the badge in water 123 40 Battery level indicator 125 41 Phone in a single bay charger 126 42 Phones in a 6 bay charger 126 43 Charging the phone 127 44 Wiping the phone 127 45 Do not immerse the phone in water 128 46 Signal strength indicator 132 47 Battery level indicator 133 48 Message status icons 133 ...

Страница 11: ... to play or delete text messages 64 17 Commands during message playback 65 18 Using Auto Answer commands 68 19 Announce through Speaker commands 69 20 Calling telephone numbers 71 21 Calling an Address Book entry or buddy 73 22 Sending a page 74 23 Enabling and disabling pages 75 24 Redialing a phone number 75 25 Conference commands 78 26 Broadcasting to a group 79 27 Forwarding your calls 81 28 C...

Страница 12: ...ons 141 54 B2000 environmental specifications 142 55 T1000 device specifications 143 56 T1000 network specifications 143 57 T1000 electrical specifications 144 58 T1000 environmental specifications 145 59 EU Declaration of Conformity DoC 148 60 EU Declaration of Conformity DoC 151 61 Summoning and dismissing the Genie 161 62 Logging in and logging out 161 63 Recording name greeting and voiceprint ...

Страница 13: ... multiple groups Start dictation For more information about using the badge to record a dictation session see the Vocera Dictation User Guide For information about the other new commands see Advanced Commands on page 71 Phone Access to the Genie With the appropriate Vocera software and licenses you can access the Genie from a phone and use many of the same voice commands available from a badge a k...

Страница 14: ...14 Vocera User Guide ...

Страница 15: ... phone form factor With the T1000 users have the additional flexibility to use keypad dialing if necessary Vocera devices communicate through your in house wireless local area network WLAN This design permits people to reach you even in areas where cellular phones experience what people call dead spots Also since Vocera devices transmit and receive calls in a different frequency range than cellula...

Страница 16: ...level indicator on the badge display to make sure the battery has sufficient power See Maintaining Your Badge on page 119 for other ways to determine whether the battery needs charging and for instructions on how to charge the battery with or without the badge 2 Choose the lanyard pocket clip or universal clip attachment and connect it to the badge Connect attachments before you install the batter...

Страница 17: ...names If the Genie answers by saying Vocera or by playing a tone say Log me in as your first and last name for example Log me in as John Smith 6 Record your name Press the Call button wait for the Genie to answer and then say Record my name The Genie will prompt you to record your name If you do not record your name the Vocera system uses speech synthesis to say your name 7 Adjust the volume on th...

Страница 18: ...all pegs at the top of the badge s battery compartment and then press down gently to seat the battery Figure 4 Installing the battery on a T1000 phone 3 Press and hold the Power End key for five seconds to turn on the phone Wait until the phone display reads Logged Out or shows someone s name 4 Log in Press the Call button and hold the phone to your ear Wait for the Genie to answer If the Genie as...

Страница 19: ...to use You can press the Call button at any time wait for the Genie to answer and then give the Genie a voice command such as Call Jim Olsen Record my greeting Play my messages For more information about Vocera commands see Basic Calling on page 47 and Advanced Commands on page 71 ...

Страница 20: ...Getting Started with a T1000 Phone 20 Vocera User Guide ...

Страница 21: ...evice Features 21 Device Features The following topics explain the basic features of the Vocera badge and T1000 phone Badge Features on page 23 T1000 Phone Features on page 35 Common Features on page 43 ...

Страница 22: ...22 Vocera User Guide ...

Страница 23: ...The design of the Vocera badge is simple so you can communicate quickly and easily and keep your hands free to do other tasks The information in this chapter will help you become familiar with the badge features Figure 5 Badge features ...

Страница 24: ...all button to summon the Genie When the Genie answers you can call another user check for new messages or issue any other command Once the command has been carried out and the operation is finished the Genie automatically reconnects you with the person on hold To put the badge in Do Not Disturb mode press the Hold DND button when no call is in progress Callers are told that you are unavailable and...

Страница 25: ... of the screens in the badge menu The B2000 badge features a high contrast high resolution display with an extensive grey scale to provide greater readability This display allows for fonts that use both upper and lower case characters Figure 6 Badge display with typical nurse call message The B2000 badge automatically launches a screen saver when its display is inactive The screen saver shows your...

Страница 26: ... main screen at any time press and hold the Select button until the badge beeps If you press the Up button to scroll through the top level menu you see the following choices Messages Font Volume Power Off and Info the Font menu is not available on the B1000A badge If you press the Up button once more the display returns to the main screen Press the Down button to navigate in the reverse direction ...

Страница 27: ...peaking If you are already on a call and you hear the Call Waiting tone this displays the name of the person who is trying to call you If you are in a conference this shows its name If you are receiving a broadcast this shows the name of the person making the broadcast If you received a message this shows the name of the person who sent the message for 15 seconds Vocera Your badge is communicating...

Страница 28: ...d that message See Sending and Receiving Messages on page 59 for more information Font The Font menu not available on the B1000A badge allows you to adjust the size of the font the badge uses for text messages Figure 11 Font icon See Adjusting the Message Font on page 30 for instructions Volume The Volume control independently adjusts the sound level of the speaker on your badge and also the sound...

Страница 29: ... The name of the location or the physical network address of the access point with which your badge is currently communicating Badge IP The Internet Protocol IP network address of the badge Version The version of the Vocera Server you are connected to and the firmware that your badge is using Server IP The IP network address of the Vocera Server or the active node of the Vocera Server cluster Clus...

Страница 30: ...ing the Volume on page 31 The B1000A badge lets you customize the volume only Adjusting the Message Font You can adjust the way that the badge displays text messages If you receive a lot of text messages for example if your site integrates with a messaging system such as a Nurse Call System you may want to choose the display that is most readable for you To adjust the font used by badge messages 1...

Страница 31: ...adge over so you can see the display 2 Press the Up button until you see the Volume icon Figure 17 Volume icon 3 Press the Select button to choose the Volume feature The display prompts you to select either the badge speaker volume or the headset volume Figure 18 Volume menu 4 If necessary press the Up or Down buttons to move the highlight then press the Select button to set the volume for the spe...

Страница 32: ...only Indicator Lights The indicator light on the top of the badge provides message alerts out of network alerts and low battery warnings The color and blink rate of the indicator light give you the following information Table 2 Indicator lights Color Blink Rate Meaning Slow Normal operation No new voice or text messages Green Fast Normal operation and you have unplayed voice messages or unread tex...

Страница 33: ...l solution also from BioCote is applied to the buttons and the plastic display screen of the B2000 badge The battery compartment the inner surface of the battery and the microphone screen do not incorporate antimicrobial protection The BioCote additive is also molded into the material for all colors of the protective sleeve except black See Protective Sleeves on page 33 Protective Sleeves The prot...

Страница 34: ...otective sleeve is available in a variety of colors Contact your Vocera reseller for information The antimicrobial BioCote additive is molded into the material for all colors of the protective sleeve except black See Anti Microbial Protection on page 33 ...

Страница 35: ...The Vocera T1000 provides the one touch instant communication capability of a Vocera client in a familiar phone form factor The information in this chapter will help you become familiar with the phone features Figure 22 T1000 phone features front ...

Страница 36: ...0 phone features back Keypad The T1000 keypad allows you to dial phone numbers send text messages to other Vocera users or navigate interactive voice response IVR trees You can also use the softkeys or the Navigation key to choose menu commands ...

Страница 37: ...The left and right soft keys at the top of the keypad are used as the Call and DND buttons respectively Call Button Press the Call button to begin and end all voice communications such as making calls sending and listening to messages and recording your name and greeting The Call button also has these other uses If the Genie asks you a question that requires a yes or no response you can press the ...

Страница 38: ...their call is forwarded to another destination if forwarding is active for your phone The DND button also has these other uses Press the DND button to cancel a command For example if you are calling someone leaving a message or recording your name and you change your mind press DND to cancel the action If the Genie asks you a question that requires a yes or no response press the DND button to answ...

Страница 39: ...ault the T1000 phone automatically goes into standby mode when it is inactive for one minute to preserve power The phone activates the display immediately if it needs to become active for example if you receive a call or a message You can activate the phone display by pressing any of the buttons The Phone Menus When you use the Navigation key to select Menu the display on the phone shows a series ...

Страница 40: ...e properties to the default configuration Closed Menus set whether phone menus are open the default or closed Diagnostics perform phone diagnostics NOT SUPPORTED YET Polycarbonate Shell The polycarbonate shell increases the durability of the T1000 phone and protects it from bumps and scratches You can charge a phone in the polycarbonate shell Figure 25 Phone polycarbonate shell Protective Sleeves ...

Страница 41: ...rotective sleeve See Anti Microbial Protection on page 41 Anti Microbial Protection A topical solution from BioCote is applied to the buttons and the plastic display screen of the T1000 phone to inhibit the growth of bacteria mold and fungi The battery compartment and the inner surface of the battery do not incorporate antimicrobial protection The BioCote additive is also molded into the material ...

Страница 42: ...Anti Microbial Protection 42 Vocera User Guide ...

Страница 43: ... the Announce through Speaker Commands on page 68 On a Vocera badge you can adjust the volume for a headset separately from the badge speaker volume See Adjusting the Volume on page 31 Alert Tones and Notifications Alert tones are controlled by settings on the Vocera server Your device may play any or all of the following alert tones Table 3 Device alert tones Tone Meaning On Off Network Alert You...

Страница 44: ...inutes to remind you that the badge is in DND mode If you are not receiving an alert tone or reminder that you would find useful or if you do not want to be notified of any of the above conditions ask your system administrator to change the settings for your device The system administrator can also set an option to disable all alerts when your device is in Do Not Disturb mode In addition to the al...

Страница 45: ...Commands 45 Commands The following topics describe voice commands you can use on both the Vocera badge and the T1000 phone Basic Calling on page 47 Advanced Commands on page 71 ...

Страница 46: ...46 Vocera User Guide ...

Страница 47: ...ice when you receive it make sure it is you If you use a badge or phone while logged in as someone else people won t be able to contact you Take a look at the screen on the phone or on the back of the badge to make sure it displays your name If the screen displays another name press the Call button and say Log me out Then press the Call button again and log in by saying or spelling your name when ...

Страница 48: ...eave messages use the following voice commands to record your name and to record play and erase your greeting Table 6 Recording names and greetings Action Recommended Voice Commands Alternative Forms Record your name Record name Record my name Record play back or erase your greeting Record greeting Play back greeting Erase greeting Record my greeting Play back my greeting Erase my greeting Using t...

Страница 49: ...badge or phone to perform these basic tasks Calling Other Users To begin a call press the Call button wait for the Genie to answer and then tell the Genie to Call User s Name If the person you are calling is already on a call a tone will notify him or her that someone else is trying to call When you call a user who is not available the call may be forwarded to another user or phone number If no fo...

Страница 50: ...r spell the full name to contact a group place or alternate spoken name For example you can use either of the following commands to place a call to the address book entry Poison Control Call Poison Control Call P O I S O N C O N T R O L A qualifier is an additional name such as a department or a site that helps to identify the party you are trying to contact in a voice command You can use either a...

Страница 51: ...ame Lee von Krauder is in your inner circle you can give preference to the intended interpretation by spelling the name Call C R O W D E R or referencing a department Call Levon Crowder in Pediatrics in the command Your system administrator must enable the inner circle feature Who is in the Inner Circle Your buddies are always included in your inner circle Your system administrator may also put so...

Страница 52: ...first name and department but not the last name of other people at your site For example you can issue the voice command Call Sue in Hardware Table 9 Calling with department names Action Recommended Voice Commands examples in italics Alternative Forms Call a user with a department name Call John Smith in Hardware Find John Smith in Hardware Get meJohn Smith in Hardware ContactJohn Smith in Hardwar...

Страница 53: ...ecognize the way you say names and commands The Genie can learn the names of people groups and locations as well as most commands You can also train the Genie to recognize a nickname if that is the way you always call a person you know When you train the Genie to learn a name you are prompted to spell the name If you change your mind you can use the Unlearn a name command to delete it The Genie wi...

Страница 54: ... it prompts you to speak the first command 2 Do either of the following Say the name of the command the way you always do The Genie asks you to repeat the command several times then prompts you to speak the next command Press the Call button The Genie skips that command and prompts you to speak the next command 3 Continue through the list by saying each command to train the Genie or skipping it wi...

Страница 55: ...tells you it is quitting and remembers the commands it has learned A second command trains the Genie to recognize the way you say some of the less common commands When you tell the Genie to Learn more commands the Genie prompts you to record additional commands that are not used as frequently as those in the first set You can skip through these commands and re record them at will as you can with t...

Страница 56: ... call on a badge Do either of the following Answer Yes Press the Call button To accept a call on a T1000 phone When you hear the phone ring do either of the following Press the Call button put the phone up to your hear and then answer Yes to the Genie prompt to accept the call Put the phone up to your hear press and hold the side button until you hear the Genie prompt and then answer Yes to accept...

Страница 57: ...Do Not Disturb mode See Using Do Not Disturb on page 58 and Blocking and Accepting Calls on page 87 Ending a Call Either party can end a call To end a call Press the Call button If the other party ends the call you will be disconnected automatically Using Buttons to Answer Yes or No When a Genie prompt requires a yes or no answer for example to confirm that you want to send a message you can say y...

Страница 58: ...ther authorized command when the Genie answers To put a call on hold Press the Hold DND button on the top of the badge or the DND button on the phone keypad On a badge the indicator light on the Hold DND button blinks On a phone the DND icon appears at the top of the screen To reconnect to a call on hold Press the Hold DND button again The indicator light stops blinking Using Do Not Disturb There ...

Страница 59: ...ge or phone Sending a Voice Message on page 60 Sending a Voice Email on page 61 The following topics describe how to receive messages on your badge or phone Listening to Messages on page 62 Reading Messages on page 65 Note You cannot use a Vocera badge to send text messages but you can send text messages from a T1000 phone However both Vocera badges and T1000 phones can receive text messages sent ...

Страница 60: ... on the server Sending a Voice Message You can send voice messages to individual users or you can send messages to all members of a group simultaneously You can also specify that the message is urgent By default the maximum length of each message is one minute although your system administrator can set it as high as three minutes If you send another user an urgent message it is played back before ...

Страница 61: ...WAV files For example suppose you want to use your Vocera device to send a message to a travelling colleague who is reachable only by email You can send a voice email to your colleague His or her email reply automatically appears on your badge as soon as it is received The following table shows you the commands for sending a voice message from a Vocera device to an email address Table 13 Sending a...

Страница 62: ...re played is the opposite of the order in which they are received most recent message first The badge or phone plays urgent messages before standard messages regardless of the order in which messages are received The date and time of the message are not announced You can change these default settings in the Announcements tab of the User Console If you do not have access to the User Console your sy...

Страница 63: ...s Play old messages from Marketing Play old voice messages from Marketing Play my old messages from Marketing Delete all messages Delete all voice messages Erase all messages Erase all voice messages Delete voice messages Delete all messages from John Smith Delete all voice messages from John Smith Erase all messages from John Smith Erase all voice messages from John Smith You must speak the modif...

Страница 64: ...commended Voice Commands examples in italics Alternative Forms Play new unplayed text messages sent through the User Console Play text messages from John Smith Play my text messages from John Smith Play old unplayed text messages sent through the User Console Play old text messages from John Smith Play my old text messages from John Smith Delete text messages sent through the User Console Delete a...

Страница 65: ...ages You can read two kinds of text messages on the display of your Vocera device Email messages People inside and outside the Vocera system can send these text messages to your badge or phone from their email programs See Sending Text Messages to Vocera Devices on page 103 User Console messages Users can send these text messages from the Vocera User Console See The User Console on page 115 To rea...

Страница 66: ...15 characters 6 When you finish reading the message press the Select button to see this menu of message options PLAY uses text to speech generation to speak the message for you TO NEXT MSG skips to the next message in the list DELETE MSG erases the message from the badge memory and from the Vocera server SAVE MSG saves the message and prevents it from being automatically deleted You are limited to...

Страница 67: ... text to speech generation to speak the message for you TO NEXT MSG skips to the next message in the list DELETE MSG erases the message from the badge memory and from the Vocera server SAVE MSG saves the message and prevents it from being automatically deleted You are limited to 20 text messages at a time and you can save up to 10 of these messages BACK TO LIST returns to the list of text messages...

Страница 68: ...s need to be connected quickly you can enable this feature If Auto Answer is turned off the badge or phone prompts you by asking Can you take a call from Hans Dressler before connecting an incoming call Use the following commands to control the Auto Answer property Table 18 Using Auto Answer commands Action Recommended Voice Commands Examples in Italics Alternative Forms Connect incoming calls imm...

Страница 69: ...set If you turn on Announce through Speaker you can leave your headset plugged in and simply put it on to communicate after you hear the announcement When your headset is not plugged in all calls messages and announcements play through the speaker as usual regardless of the Announce through Speaker setting Note If you turn on Announce through Speaker for a B1000A badge and you are wearing your hea...

Страница 70: ...Using the Announce through Speaker Commands 70 Vocera User Guide ...

Страница 71: ...lution Software is installed on your system you can ask the Genie to call telephone numbers Separate permissions are required to make calls to in house extensions local numbers and long distance numbers The following commands are available Table 20 Calling telephone numbers Action Recommended Voice Commands Examples in Italics Alternative Forms Call an extension Dial extension 5120 Transfer a call...

Страница 72: ...try or Buddy The Vocera system provides an address book for the names and phone numbers of people who are not Vocera users Your system administrator sets up and maintains this address book but all users can access the names of people and places it contains from their Vocera devices For example if Vocera users frequently need to contact local businesses your Vocera administrator can enter the busin...

Страница 73: ...vice You can send a page to anyone in the Vocera system by using his or her name For example if Dr Randolph is a Vocera user buddy or person in the address book you can speak the command Page Dr Randolph to send a numeric page Additional voice commands let you use a Vocera device to send a numeric page to any arbitrary number If you dial full 7 or 10 digit numbers to send a page in your environmen...

Страница 74: ...ber pauses briefly and then passes the pager the telephone number of the Vocera system as well as your desk extension The pager displays the Vocera system number and the desk extension The person who is paged returns the call by dialing the Vocera system number and then entering your desk extension at the system s Genie prompt Vocera then automatically connects the return call directly to your Voc...

Страница 75: ...nt to send a page to someone who is unavailable For example when you call a user who is not on the system and that person has a pager number the Genie asks you if you want to send that person a page If you say no the Genie then asks if you want to leave a message Redialing Phone Numbers Your Vocera device can redial the last phone number it called as a result of any of the following actions Callin...

Страница 76: ...ining all the flexibility and power of the Vocera system In Vocera a conference is not a place for idle conversation it is a special device state that lets you speak with other users instantly Joining and Leaving a Conference The Join command places you in a conference Once you are there you simply press and hold the Call button to speak to everyone else in the conference you don t have to wait fo...

Страница 77: ...kes precedence over a conversation in a conference That is you can interrupt an active conversation in a conference by pressing the Call button to issue a command Similarly any incoming calls are also routed to your Vocera device interrupting an active conference The Do Not Disturb state is also effective in a conference If your Vocera device is in Do Not Disturb mode you are not interrupted when ...

Страница 78: ...y can now reply Find out what conference you are in What conference am I in Find out who is in your conference Who is in my conference Find out who is in any conference Who is in the conference for Intensive Care Broadcasting to a Group The broadcast feature lets you quickly make an announcement to an entire group Broadcasting is different than calling a group Broadcasting simultaneously contacts ...

Страница 79: ... they can now reply You cannot initiate a broadcast to a group that is already receiving one The Genie prevents you from starting the second broadcast but it allows you to join the broadcast in progress if you are a member of that group or it tells you to try later if you are not a member of that group An urgent broadcast to a group that is already receiving a broadcast will always break in If you...

Страница 80: ...nnot answer a call for any reason or when you block all calls or put your badge or phone in Do Not Disturb mode your caller is usually prompted to leave a message As an alternative you can also instruct the Genie to forward your calls to another user to a group or if telephony integration is installed on your system to a phone number When you tell the Genie to forward your calls you will be prompt...

Страница 81: ...y calls to another number Forward to an outside number Forward to another number Forward to another user or to a group Forward my calls to John Smith Forward my calls to Sales Forward calls to John Smith Forward calls to Sales Stop calls from forwarding Stop forwarding Stop forwarding calls Note Your system administrator must grant you permission to forward calls If you attempt to issue these comm...

Страница 82: ...n speak to a new person before adding him or her to a three way conference call or as an alternative you can switch between the new person and a call in progress To talk with a third person 1 While on a 2 party call press the Hold DND button 2 Wait for the Genie to confirm that your first call is on hold and then press the Call button 3 Say Call New Party s First and Last Names 4 When you finish s...

Страница 83: ... the Hold DND button to put your call on hold 2 Press the Call button to summon the Genie and say Call Robin Hood Your device connects to the new party 3 After speaking with the new party press the Hold DND button When the Genie asks if you want to conference the parties do either or the following Answer Yes to create a three way conference call between you and the other two parties Answer No to p...

Страница 84: ...ore other messages but it does not interrupt a recipient See Sending a Voice Message on page 60 The following table shows you how to issue urgent commands Table 29 Issuing urgent commands Action Recommended Voice Commands examples in italics Alternative Forms Place an urgent call Urgently call Yukio Nakamura Urgent call to Yukio Nakamura Urgent call Yukio Nakamura Issue an urgent broadcast Urgentl...

Страница 85: ...ing a group Description Recommended Voice Commands examples in italics Alternative Forms Add yourself to a group Add me to Technical Support Add yourself to multiple groups Add me to multiple groups Each time you hear a tone say the name of a group to which you want to be added When you are finished press the Call button Remove yourself from a group Remove me from Technical Support Remove yourself...

Страница 86: ...tions press the Call button and tell the Genie to Locate nearest User or Locate nearest member of Group name Important The voice command Find Find John Smith for example will call the user or group Table 32 Locating a user or group member Action Recommended Voice Commands examples in italics Alternative Forms Locate another user or group member Where is John Smith Locate John Smith Locate nearest ...

Страница 87: ...the system to prompt you to record your voiceprint the first time you log in To allow the system to authenticate you when you log in use the following commands to record or erase your voiceprint Table 33 Recording or erasing your voiceprint Action Recommended Voice Commands Alternative Forms Record or erase voiceprint Record my voiceprint Erase my voiceprint Make sure you record your voiceprint in...

Страница 88: ...h VIP status can optionally break through and an urgent call or urgent broadcast is always connected If you are blocking calls the Genie tells VIP buddies and callers who have VIP Status that you are not accepting calls right now and asks them Do you want me to break through If they confirm the Genie calls your badge or phone and asks if you want to take the call VIP Status is a permission granted...

Страница 89: ...sed Call Notification turned off Who called Who called me Find out who is logged in to the badge or phone Who am I logged in as Who am I Find out the current time and date What time is it Navigating IVR Phone Trees with a Badge An IVR Interactive Voice Response tree is an automated system that gathers information and routes incoming telephone calls without human interaction These systems typically...

Страница 90: ...or Yes or the Hold DND button for No as in other Genie interactions When you confirm the badge sends a touch tone for each spoken digit to the IVR system and the IVR system continues asking you questions 4 If the IVR tree asks for a spoken response at any time just speak to it as you would during any badge call without double clicking The IVR system hears your response and acts accordingly You may...

Страница 91: ...mmands 91 Supported Characters How to Speak Them The letters A through D Speak Ay Bee See or Dee Do either of the following In the US or Canada say Pound or Sharp In the UK Australia or New Zealand say Pound Sharp or Hash Say Star not Asterisk ...

Страница 92: ...Possible Touch Tone Responses 92 Vocera User Guide ...

Страница 93: ...ial features of the Vocera badge and the T1000 phone Communicating with Multiple Sites on page 95 Commands for Group Managers on page 99 Sending Text Messages to Vocera Devices on page 103 Using a Standard Phone to Access the Genie on page 107 The User Console on page 115 ...

Страница 94: ...94 Vocera User Guide ...

Страница 95: ...at any other site When you roam from site to site the Vocera server knows which site you are visiting and can direct calls to your device there Groups locations and address book entries at different sites can have the same name For example each site can have its own Code Blue group its own Cafeteria location and its own The Local Pharmacy address book entry Each site in your organization has a uni...

Страница 96: ...d you want to call Remington Peters whose home site is Chicago just say Call Remington Peters Vocera will find Remington even if he is visiting another site You can also use normal voice commands to call a user group or address book entry at the global site if your installation has one However if the party you re calling happens to have the same name as a user group or address book entry at your l...

Страница 97: ...iting you need to log in when you are on the local network In this situation you must connect to your home site and then log in as you usually do Table 39 Logging in at a site you are visiting Action Recommended Commands Italics indicate an example Logging in at a site you are visiting 1 Press the Call button then wait to hear the log in prompt 2 Connect to your home site as follows Connect to San...

Страница 98: ... the same site However to invite a user at a remote site to a conference you must connect to the site first Table 40 Placing a three way conference call between different sites Action Recommended Commands Italics indicate an example Placing a three way conference call between different sites 1 Connect to a remote site Connect to Santa Cruz 2 Wait for the next Genie prompt then say Conference April...

Страница 99: ...or example the members of the Charge Nurse group may manage the Code Blue group in a hospital or members of the Head Cashier group may manage the Cashier group in a retail store Group Manager Capabilities If you are a member of a group with management capabilities you can Add members to the managed group Remove members from the managed group Change the scheduling options of the managed group Chang...

Страница 100: ...members Table 41 Adding and removing group members Description Recommended Voice Commands examples in italics Alternative Forms Add another user to a group Add May Hu to Technical Support Add yourself to a group Add me to Technical Support Remove a user from a group Remove May Hu from Technical Support Remove yourself from a group Remove me from Technical Support Recording Names and Greetings for ...

Страница 101: ...s messages left for a group to every member in the group For example a retail store could record a greeting that says Thank you for calling Hardware Supplies Our team members are busy assisting customers right now but if you leave a message one of us will call you back as soon as possible Greetings can help all callers but they are especially useful when people who are not Vocera users call into t...

Страница 102: ...Recording Names and Greetings for a Group 102 Vocera User Guide ...

Страница 103: ...xt messages Sending a Text Message from a T1000 Phone TBD Sending a Text Message from an Email Program Before you can send email to Vocera devices you need to get the following information from your system administrator The email address that is dedicated to the Vocera system All email messages to Vocera users must be addressed to this email account The user ID of the user to whom you want to send...

Страница 104: ... message in the usual way The Vocera server logs in to the Vocera system email account at regular intervals usually every 30 seconds downloads all the email in the mailbox and distributes each message to the user or group whose user ID or group name appears on the subject line of the message Sending a Text Message from the User Console The User Console is a Vocera utility that runs in a web browse...

Страница 105: ...elect Recipient button The Select User or Group dialog box appears letting you specify the recipients of the message 4 Choose the users and groups to whom you want to send the message then click Finish 5 Enter up to 11 characters of text in the Subject field 6 Enter up to 115 characters of text in the Message field 7 Click Send ...

Страница 106: ...Sending a Text Message from the User Console 106 Vocera User Guide ...

Страница 107: ... commands available from a Vocera badge or a T1000 phone It includes the following topics Types of Access to the Genie on page 107 Software and Configuration Requirements on page 108 Starting a Genie Session from a Phone on page 109 Starting a Genie Session at Another Site on page 110 Phone Access Special Keys on page 111 Announcements for Calls from a Phone on page 112 Commands Not Supported from...

Страница 108: ...ation and a Phone Access To Genie user license Software and Configuration Requirements To access the Genie from a phone your Vocera System must meet these software and configuration requirements The Vocera Telephony Solution Software must be installed on your system The Vocera system must have a license key that allows users to access the Genie from a phone To use Caller ID to authenticate users u...

Страница 109: ...m a phone Please see your administrator To start a Genie session from a phone using Caller ID 1 Using either your desk phone or cell phone call the Direct Access number for your home site 2 You should be automatically authenticated based on your Caller ID The Genie says Good morning FirstName Chime Vocera Note Depending on your Vocera permissions and the phone you used to make the call the Genie m...

Страница 110: ...the Genie from a phone by calling the Guest Access number of any site If you are prompted to say your first and last name use the Connect to command to connect to your home site to authenticate yourself Once the Genie session is established you can use the Connect to command to connect to other sites and make calls if you have permission For more information about calling sites see Using Sites in ...

Страница 111: ...s you must first connect to that site Phone Access Special Keys When you access the Genie from a phone two keys on the phone are used to interact with Vocera The 1 key is equal to the Call button on the Vocera badge You can press 1 to answer yes to a question from the Genie that requires a yes or no response While a call is on hold you can press the 1 key to summon the Genie The 2 key is equal to ...

Страница 112: ...However when you initiate a Genies session from a phone and call a user the Genie asks the user Can you take a phone call from Your Name Commands Not Supported from a Phone This section describes the Vocera voice commands that are not supported while you are accessing the Genie from a phone If you try to use an unsupported command the Genie will respond I m sorry The command is available only from...

Страница 113: ...transferring the call to another user You cannot receive calls made to a group you belong to even if forwarding is enabled for the group Although you can use a phone to access the Genie to initiate a broadcast you cannot receive a broadcast on a phone You cannot participate in push to talk conference groups However you can use voice commands to join or leave a conference find out what conference y...

Страница 114: ...ne you can train the Genie to recognize the way you say names and commands For more information about commands you can use to train the Genie from a badge or a phone see Training the Genie on page 53 Best Practice If you use a badge more often than a phone to access the Genie you should use only a badge to train the Genie ...

Страница 115: ...ions allow access to the User Console If yours does the system administrator will give you the URL Web address of the User Console and will either give you login information or will tell you to use the Register button to create your own login information User Console Features The first time you log in to the User Console you will see the Personal Information page Figure 30 Personal Information pag...

Страница 116: ...h allows your buddies to contact you even when you block calls or put the badge in Do Not Disturb mode You can have buddies who are badge users and you can have Outside Buddies whom you can call from your badge You can also send voice email to outside buddies from your badge Send text messages to other badge users on your Vocera system The text message screen looks like this Figure 31 Send a Text ...

Страница 117: ...Maintenance 117 Maintenance The following topics describe how to take care of your Vocera badges and T1000 phones Maintaining Your Badge on page 119 Maintaining Your T1000 Phone on page 125 ...

Страница 118: ...118 Vocera User Guide ...

Страница 119: ...rly There are several easy ways to check whether you need to recharge the battery 1 The green indicator light on the top of the badge turns red and blinks rapidly 2 The battery level indicator on the badge display shows empty Figure 32 Battery level indicator 3 An alert signal plays at regular intervals Note This signal may be disabled by the system administrator on request Preparing the Charger I...

Страница 120: ...roperly Blinking green The battery is charging Steady green The battery is fully charged Red The battery is unable to charge or there is a problem with the charger If the charger works when you try to charge a different battery dispose of the original battery and charge a new one Charging the Battery The battery can be charged with or without the badge Charging the Battery Without the Badge 1 Slid...

Страница 121: ...attery into the charger The green indicator light on the top of the charger will begin to blink when the battery is positioned correctly and it will continue to blink while the battery is charging When the indicator glows steadily the battery is fully charged Charging normally takes only a few hours 3 Remove the battery from the charger 4 Slide the holes in the top of the battery over the small pe...

Страница 122: ...ving it If you have a single bay charger this method also allows you to use the badge while the battery is charging Figure 37 Charging the battery with the badge Note If you want to use the badge while it is charging but you find that you are logged out when you put the badge in the charger contact the system administrator for help Cleaning the Badge To clean a Vocera badge use a soft cloth dampen...

Страница 123: ...dge Maintaining Your Badge 123 Figure 38 Wiping the badge Important Never immerse the badge in water because the badge speaker microphone and battery pack are not watertight Figure 39 Do not immerse the badge in water ...

Страница 124: ...Cleaning the Badge 124 Vocera User Guide ...

Страница 125: ...eeded for the phone to operate properly There are several easy ways to check whether you need to recharge the battery 1 The battery level indicator on the phone display shows empty Figure 40 Battery level indicator 2 An alert signal plays at regular intervals Note This signal may be disabled by the system administrator on request Preparing the Charger Important Before you use a charger read Import...

Страница 126: ...into the outlet in the charger and plug the two pronged power plug into a 110 VAC outlet The indicator light on the top of the charger shows one of the following conditions Table 46 Charger indicator lights Indicator Meaning Light off There is no phone in the charger or the phone is not seated properly Blinking green The battery is charging Steady green The battery is fully charged ...

Страница 127: ...nt battery dispose of the original battery and charge a new one Charging the Battery The battery must be charged with the phone You cannot use the phone while it is charging Figure 43 Charging the phone Cleaning the T1000 Phone To clean a Vocera T1000 phone use a soft cloth dampened with isopropyl alcohol Strong detergents or abrasive cleaners can damage the phone s finish Figure 44 Wiping the pho...

Страница 128: ...eaning the T1000 Phone 128 Vocera User Guide Important Never immerse the phone in water because the phone speaker microphone and battery pack are not watertight Figure 45 Do not immerse the phone in water ...

Страница 129: ...ing topics provide reference information for Vocera badges and T1000 phones Frquently Asked Questions on page 131 Agreements Specifications and Notices on page 137 Important Safety Instructions on page 153 Command Reference on page 161 ...

Страница 130: ...130 Vocera User Guide ...

Страница 131: ...iving a command If you press the Call button and begin speaking immediately your command may not be recognized You must wait for the Genie to greet you before you give a command The Genie will say Vocera or will play a tone or both depending on your badge settings Did you say a valid command If so was the command in the proper format The Genie recognizes specific commands and these must be in the ...

Страница 132: ...page 53 for instructions When you train the Genie you are prompted to spell the person s name If the Genie does not recognize the name after you spell it it may mean that the individual has not been added to the Vocera system Contact the system administrator for help Why is my device chirping or beeping The system administrator can program your badge or T1000 phone to issue alerts when the device ...

Страница 133: ...oose a setting to turn off alerts when you put the badge in Do Not Disturb mode Why does my device beep when I m talking to someone You may be hearing the Call Waiting tone Check the name that is flashing on the display If it is not the name of the person to whom you are speaking it means that someone else is trying to call you The display is flashing the name of that caller To take the call press...

Страница 134: ...ger T1000 phones cannot be used while they are charging Why does the Genie ask me to wait when I press Call All communications with the Genie go through speech recognition ports If the Genie asks you to wait it means that all of those ports are in use If you wait a short time the Genie will prompt you to speak Why can t I receive calls or messages You may be logged in as a different user Check the...

Страница 135: ... should work normally after it resets T1000 Questions Why does my T1000 display say Searching for Gateway First ask other T1000 users if they are having the same problem If they are it means the Vocera Client Gateway needs to be reset Contact the system administrator If other people are able to use their T1000 phones turn off the phone and turn it on again If the phone still cannot find the gatewa...

Страница 136: ...Why does my T1000 display say Searching for Gateway 136 Vocera User Guide ...

Страница 137: ... the right to create derivative works may in some cases be available from the owner subject to provisions specified by that owner no such rights are available from Vocera and no redistribution or derivative works of the Vocera product are authorized accept as permitted by the Vocera End User License Agreement or as otherwise agreed in writing by Vocera Please see http www vocera com legal for deta...

Страница 138: ...Support See the www vocera com web site or your reseller for specific models supported The following table summarizes the B1000A network specifications Table 48 B1000A network specifications Network Standard IEEE 802 11b Frequency Band 2400 2483 5 MHz Data Rates Supported 1 2 5 5 and 11 Mbps Wireless Medium Direct Sequence Spread Spectrum DSSS Media Access Protocol Carrier sense multiple access wi...

Страница 139: ...Bm at 11 Mbps RF Receive Sensitivity Results based on a controlled test environment See the Vocera Infrastructure Planning Guide for network design guidelines Microphone Frequency Range 350 Hz to 3 75 KHz Microphone Directionality Unidirectional cardioid response Speaker Frequency Range 950 Hz to 3 75 KHz Peak Speaker Loudness 75 dBSpl at 25 cm Batteries Battery Type Lithium Ion The following tabl...

Страница 140: ...e and two color Display screen Supports 4 lines of text 15 characters per line Call button Hold Do Not Disturb DND button Controls Volume and Menu Selection buttons 2 5 mm gold plated jack Headset Support See the www vocera com web site or your reseller for specific models supported The following table summarizes the B2000 network specifications Table 52 B2000 network specifications IEEE 802 11b N...

Страница 141: ...nd 54 Mbps Operating Channels 11 channels US Canada 3 non overlapping IEEE 802 11b compliant Roaming IEEE 802 11g compliant WPA PSK WPA PEAP EAP FAST Authentication LEAP 64 bit WEP 128 bit WEP TKIP WPA Encryption AES CCMP The following table summarizes the B2000 electrical specifications Table 53 B2000 electrical specifications 16 dBm maximum RF Output Power Results based on a controlled test envi...

Страница 142: ...requency Range 950 Hz to 3 75 KHz Peak Speaker Loudness 75 dBSpl at 25 cm Batteries Battery Type Lithium Ion The following table summarizes the B2000 environmental specifications Table 54 B2000 environmental specifications Operating Specifications Temperature Range 32 to 104 F 0 to 40 C Humidity Range 5 to 95 relative humidity Storage Specifications Temperature Range 4 to 104 F 20 to 40 C Humidity...

Страница 143: ... confirmation Headset Support See the www vocera com web site or your reseller for specific models supported The following table summarizes the T1000 network specifications xxx need confirmation Table 56 T1000 network specifications IEEE 802 11b Network Standard IEEE 802 11g Frequency Band 2400 2484 MHz Data Rates Supported 1 2 5 5 11 6 9 12 18 24 36 48 54 Mbps Direct Sequence Spread Spectrum DSSS...

Страница 144: ...EEE 802 11g compliant WPA PSK WPA PEAP EAP FAST Authentication LEAP 64 bit WEP 128 bit WEP TKIP WPA Encryption AES CCMP The following table summarizes the T1000 electrical specifications xxx need confirmation Table 57 T1000 electrical specifications 16 dBm maximum RF Output Power Results based on a controlled test environment See the Vocera Infrastructure Planning Guide for network design guidelin...

Страница 145: ...ium Ion The following table summarizes the T1000 environmental specifications xxx need confirmation Table 58 T1000 environmental specifications Operating Specifications Temperature Range 32 to 104 F 0 to 40 C Humidity Range 5 to 95 relative humidity Storage Specifications Temperature Range 4 to 104 F 20 to 40 C Humidity Range 5 to 95 relative humidity Regulatory Notices B1000A and B2000 Regulatory...

Страница 146: ...ADGE MEETS THE FCC REQUIREMENTS FOR EXPOSURE TO RADIO FREQUENCY ENERGY SAR Your wireless badge is a radio transmitter and receiver It is designed and manufactured not to exceed the emission limits for exposure to radio frequency RF energy set by the Federal Communications Commission of the U S Government These limits are part of a set of comprehensive guidelines that establish permitted levels of ...

Страница 147: ... position and maintain the call button the speaker and the antenna facing away from the body as illustrated in the Getting Started section of the Vocera User Guide The badge and lanyard attachment have been designed specifically to maintain proper orientation during normal usage Additionally the lanyard clip can be secured to clothing to provide additional stability Wearing the Vocera badge with t...

Страница 148: ...to Australian and New Zealand Users The Vocera communications badge meets the requirements for human exposure to electromagnetic radiation outlined in the standard Radiocommunications Electromagnetic Radiation Human Exposure Standard made under section 162 of the Radiocommunications Act of 1992 and compiled on 1 April 2007 Notices to New Zealand Users The grant of a Telepermit for any item of term...

Страница 149: ... harmful interference and 2 this device must accept any interference received including interference that may cause unwanted operation This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC rules These limits are designed to provide reasonable protection against interference in a commercial or residential installation There is...

Страница 150: ...tested by a certified regulatory lab to verify that they do not exceed the limit established by the government adopted requirement for safe exposure USE ONLY APPROVED ACCESSORIES RF exposure SAR tests have been performed on the Vocera phone when it is being used correctly and with the approved accessories The SAR test results show that the phone complies with all FCC exposure requirements When a p...

Страница 151: ...Vocera phone meets the requirements for human exposure to electromagnetic radiation outlined in the standard Radiocommunications Electromagnetic Radiation Human Exposure Standard made under section 162 of the Radiocommunications Act of 1992 and compiled on 1 April 2007 Notices to New Zealand Users The grant of a Telepermit for any item of terminal equipment indicates only that Telecom has accepted...

Страница 152: ...on they are talking to via Vocera T1000 phones should report the problem to IBM New Zealand Ltd the equipment supplier Do not complain about this product s service quality to the Telecom Fault Service 120 Any work undertaken by Telecom as a result of such a complaint will be charged to the customer owning this Vocera T1000 phone ...

Страница 153: ...proximity to sensitive electronic devices for which interference could result in serious consequences you must consult with the manufacturer of any such device in order to determine whether the Vocera badge can be safely operated in proximity to such device In order to ensure comfortable use of the badge and to avoid possible damage to hearing do not bring the speaker within close proximity of the...

Страница 154: ... not spill liquid of any kind on the product as doing so may short out parts causing damage to the product and creating the risk of fire or electric shock 7 Take the badge or charger to a qualified service provider in these circumstances If liquid has been spilled onto the badge or charger or if rain or water has touched the badge or charger If the badge or charger does not operate normally after ...

Страница 155: ... Do not put the battery into a microwave oven conventional oven dryer or high pressure container or dispose of the battery in a fire If you do so the battery might explode 7 Do not open or puncture the battery or subject the battery to strong physical shock 8 Stop using the battery if it exhibits abnormal heat odor color deformation or is in an abnormal condition 9 If you detect leakage or a foul ...

Страница 156: ...tting devices in certain areas you must familiarize yourself with these rules and follow them strictly 2 If you have any reason to suspect that the badge is interfering with sensitive equipment turn the badge OFF immediately 3 Turn your badge OFF and do not use the charger when you are in any area with potentially explosive materials in the atmosphere Sparks in such areas could cause an explosion ...

Страница 157: ...ed in proximity to such device References below to the phone refer to the Vocera phone including its battery component while references to the product refer to the phone and the Vocera battery charger In addition to other basic safety precautions appropriate to the use of wireless electronic devices please follow the safety and use instructions set forth below Phone and Battery Charger Safety 1 PL...

Страница 158: ...or charger exhibits a distinct degradation in performance If the power cord or plug on the charger is damaged or frayed 8 Unplug the charger from the wall outlet before cleaning To clean or disinfect the phone and charger wipe with a cloth dampened with germicidal solution or isopropyl alcohol Use of any other cleaners may damage the phone and void your warranty 9 Use the battery charger indoors o...

Страница 159: ...ire If battery liquid leaks onto your skin or clothes immediately wash well with clean water If liquid leaking from the battery gets into your eyes do not rub your eyes Instead immediately rinse your eyes well with clean water and consult a doctor 10 Handle batteries with care to avoid shorting the battery with conducting materials such as rings bracelets and keys If the battery shorts it may over...

Страница 160: ...in any area with potentially explosive materials in the atmosphere Sparks in such areas could cause an explosion or fire resulting in bodily injury or death Areas with potentially explosive atmospheres include fueling areas transfer or storage facilities for fuel or chemicals facilities with equipment using liquefied petroleum gas such as propane or butane and areas where the air contains chemical...

Страница 161: ... dismissing the Genie Action Recommended Commands Summon the Genie Press the Call button Wait for the Genie to answer Dismiss the Genie Cancel or press the Hold DND button Log In and Log Out Table 62 Logging in and logging out Action Recommended Commands examples in italics Log in Press the Call button say your first and last name when prompted Log out Log me out Find out who is logged in to your ...

Страница 162: ...ecord Your Name Greeting and Voiceprint Table 63 Recording name greeting and voiceprint Action Recommended Commands Record your name Record my name Record your greeting Record my greeting Play your greeting Play my greeting Erase your greeting Erase my greeting Record your voiceprint Record my voiceprint Erase your voiceprint Erase my voiceprint Call a User or Group Member Table 64 Calling a user ...

Страница 163: ... an outside phone number Dial an outside number Redial the last phone number you called Redial number Broadcast to a Group Table 66 Broadcasting to a group Action Recommended Commands examples in italics Initiate a broadcast to a group Broadcast to Tech Support Initiate an urgent broadcast to a group Urgently broadcast to Tech Support Initiate an urgent broadcast to the emergency broadcast group D...

Страница 164: ... button Everyone in the broadcast group hears a chime letting them know they can now reply Forward a Call Table 67 Forwarding a call Action Recommended Commands examples in italics Forward your calls Forward my calls to my desk phone Forward my calls to my cell phone Forward my calls to my home phone Forward my calls to voice mail Forward my calls to extension 3245 Forward my calls to an outside n...

Страница 165: ...nce Leave the conference for Cashiers Start conferencing or reply when you are in a conference 1 Press and hold the Call button When it is OK to talk the badge plays a chime If somebody else in the conference has already started to speak you hear a warning sound 2 Begin speaking Everyone in the conference hears you immediately 3 When finished release the Call button Everyone in the conference hear...

Страница 166: ... badge users to send you numeric pages Enable pages Stop receiving numeric pages from badge users Disable pages Block and Accept Calls Table 71 Blocking and accepting calls Action Recommended Commands examples in italics Block calls Block all calls Block all calls from John Smith Block all calls except from John Smith Block all calls except from Tech Support Accept calls Accept all calls Accept al...

Страница 167: ...sages Play messages Play messages from John Smith Play messages from Marketing Play new text messages Play text messages Play old previously played voice messages Play old messages Play old messages from John Smith Play old messages from Marketing Play old previously played text messages Play old text messages Delete voice messages played or not Delete all messages Delete messages from John Smith ...

Страница 168: ... user Where is John Smith Locate the nearest member of a group Where is the nearest member of Tech Support Where is the closest member of Tech Support Locate nearest member of Tech Support Locate closest member of Tech Support Find a member of a group close to a given location Locate members of Tech Support close to The First Floor Work With Your Groups Table 75 Working with your groups Action Rec...

Страница 169: ...tton Manage Groups Table 76 Managing groups Action Recommended Commands examples in italics Add a member to a group Add Lynn Faulkner to Code Blue Remove a member from a group Remove Lynn Faulkner from Code Blue Record a name prompt for a group Record name for Code Blue Record a greeting for a group Record greeting for Technical Support Place a Three Way Conference Call Table 77 Placing a three wa...

Страница 170: ... and a call on hold Press the Hold DND button End a conversation and return to the other party Press the Call button while talking to the person you want to disconnect Initiate an urgent three way conference call Urgently conference John Smith and Mary Jones Urgently add another party to an ongoing call Press the Hold DND button to put your call on hold Press the Call button to summon the Genie an...

Страница 171: ...l April Buckley Dictation Table 79 Dictation Action Recommended Voice Commands examples in italics Start recording a dictation session Start dictation For more information about using the badge to record a dictation session see the Vocera Dictation User Guide Miscellaneous Table 80 Miscellaneous commands Action Recommended Commands examples in italics Find out the time and date What time is it Tra...

Страница 172: ... you say other commands Learn more commands Delete all your learned commands Unlearn commands Connect incoming calls immediately Turn Auto Answer on Ask before connecting incoming calls Turn Auto Answer off Play announcements through badge speaker when headset plugged in Turn announce through speaker on Play announcements through headset when headset plugged in Turn announce through speaker off ...

Страница 173: ...ion adjusting the volume 32 Announce through Speaker 68 answering calls 56 automatic answering 68 battery disposal 155 beginning a call 47 call waiting 57 calling groups 52 calling other Vocera devices 49 52 72 cleaning 122 conference calls 81 ending a call 57 holding a call 58 safety recommendations 146 Battery disposal 155 158 removing from the badge 120 replacing 122 safety information 155 158 ...

Страница 174: ...ce calls 81 ending 57 holding 58 starting 47 Cleaning the badge 122 Cleaning the T1000 phone 127 Compliance statements 145 conference joining 76 leaving 76 Conference calls 81 82 D Deleting greeting 48 learned names 53 dictation 88 171 Do Not Disturb 58 58 VIP status effect 58 58 E Email messages reading on a Vocera device 65 sending from a badge 61 sending to a Vocera device 103 emergency broadca...

Страница 175: ...ings 100 Groups adding 99 Broadcast 78 calling 52 general information 99 joining 85 leaving 85 recording greetings for 100 recording name prompts for 100 H headset Announce through Speaker 68 jack 43 volume adjustment 31 Hold DND button alternative voice commands 87 holding calls with 58 Holding a call 58 L Learning a name 53 Logging In and Out 47 M messages font size 30 Messages playing 62 record...

Страница 176: ...iting 57 calling groups 52 calling other Vocera devices 49 52 72 conference calls 81 ending a call 57 holding a call 58 safety recommendations 149 Playing messages 62 R Recording Recording your voiceprint 87 Recording a greeting 48 Recording a name training the Genie 53 your name 48 recording greetings groups 100 Recording messages 60 recording names group prompts 100 Regulatory statements 145 S S...

Страница 177: ...enie 15 outside buddy 116 text message 116 User Console 115 Vocera Server 15 Text message reading on a Vocera device 65 Text messages sending from a T1000 phone 103 U Unlearning a name 53 Urgent commands 83 User Console 115 V Voice commands accepting calls 87 answering calls 56 blocking calls 87 conference calls 81 general guidelines 131 making calls 49 52 72 sending messages 60 training the Genie...

Страница 178: ...178 Vocera User Guide volume adjustment 31 ...

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