Software and Configuration Requirements
108 ··· Vocera User Guide
Table 43. Types of access to the Genie
Access Type
Call this Hunt Group
Number
Description
Guest Access
Guest Access number
Callers can interact with the Genie to
place a call. They are not identified
to the called person and cannot issue
voice commands. This type of access
requires no additional configuration or
user licenses, and it is the same type of
access that existed prior to Vocera 4.1.
User Access
Direct Access number
(ISDN PRI only)
or
Guest Access number.
Once connected, press
the star (*) key to
switch to user access
mode.
Once callers are authenticated, either
by Caller ID or by name and password,
they have full permission to access
the Genie to issue Vocera commands.
This type of access requires additional
configuration and a Phone Access To
Genie user license.
Software and Configuration Requirements
To access the Genie from a phone, your Vocera System must meet these
software and configuration requirements:
• The Vocera Telephony Solution Software must be installed on your system.
• The Vocera system must have a license key that allows users to access the
Genie from a phone.
• To use Caller ID to authenticate users, users must be members of groups that
have been granted the following permission:
• Access Genie from Phone Using Caller ID
Note:
Caller ID is supported only when Vocera telephony integration uses
ISDN signaling protocol with a digital PBX.
• User profiles must be enabled for phone access and must be properly
configured with phone numbers or a phone password to allow
authentication.
Only a system administrator can enable your user profile for phone access.
However, you can use the User Console to set your phone numbers
and phone password. For more information, see
The User Console
on
page 115.
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