Putting a Caller on Hold and Releasing the Hold
58 ··· Vocera User Guide
2. When you are done speaking, press the Call button again.
Vocera ends the second call and returns to the original call.
To refuse a waiting call:
Do either of the following:
• Press the Hold/DND button.
• Ignore it.
If possible, use the DND button to refuse the call and cancel the call waiting
tone immediately.
Vocera treats the second call as an unanswered call. The caller is either
prompted to leave a message or forwarded to a destination you have chosen.
See
Forwarding Your Calls
on page 80.
Putting a Caller on Hold and Releasing the Hold
When a call is on hold, you can press the Call button, and then call another
badge or phone, send a message, or give the Genie any other authorized
command when the Genie answers.
To put a call on hold:
• Press the Hold/DND button on the top of the badge or the DND button on
the phone keypad.
On a badge, the indicator light on the Hold/DND button blinks. On a phone,
the DND icon appears at the top of the screen.
To reconnect to a call on hold:
• Press the Hold/DND button again.
The indicator light stops blinking.
Using Do Not Disturb
There may be times when it is inconvenient for you to receive calls and message
notifications from the Genie (when you are attending a meeting, for example).
The best way to block calls temporarily is to press the Hold/DND button. When
you are ready to resume accepting calls, press the Hold/DND button again.
On a badge, a light at the top of your badge flashes yellow to remind you that
you are in Do Not Disturb (DND) mode. Also, your badge or phone will beep
every 15 minutes to remind you, unless your system administrator turns off this
setting.
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