Recording Names and Greetings for a Group
Commands for Group Managers ··· 101
To record group names, press the Call button, wait for the Genie to answer, and
say “Record names for
group name
”. The Genie walks you through the steps
for recording the group name and its alternates.
Similarly, the Genie speaks a
greeting
when someone calls the group and no
members can accept the call. This greeting can let callers know that they have
reached the proper group or give them further information. If a greeting is
available, the Genie plays it before automatically asking callers if they want to
leave a message. Vocera sends messages left for a group to every member in
the group.
For example, a retail store could record a greeting that says, “Thank you for
calling Hardware Supplies. Our team members are busy assisting customers
right now, but if you leave a message, one of us will call you back as soon as
possible”.
Greetings can help all callers, but they are especially useful when people who
are not Vocera users call into the system with a telephone. These callers may
not be familiar with Vocera, and a greeting helps to “break the ice”.
Table 42. Recording group names and greetings
Action
Recommended Commands
(Italics indicate an example)
Alternative Forms
Record name prompts
for a group
Record names for
Technical
Support
.
Record name prompts
for
Technical Support
.
Record a greeting for a
group
Record greeting for
Technical
Support
.
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