Why does my device display say "Searching for Server"?
134 ··· Vocera User Guide
Why does my device display say "Searching for Server"?
First, ask other Vocera users if they are having the same problem. If they are, it
means the Vocera server needs to be reset. Contact the system administrator.
If other people are able to use their Vocera devices, try taking the battery out,
and then putting it back in. If the device still cannot find the server, contact your
system administrator for help.
How can I stop getting logged out when I charge my device?
This automatic log off is the result of the settings for your badge on the Vocera
server. If you want to use your badge while it is in a single-bay charger, contact
the system administrator.
Eight-bay chargers do not have cutouts for the badge speaker, so you cannot
use the badge while it is charging in that kind of charger. T1000 phones cannot
be used while they are charging.
Why does the Genie ask me to wait when I press Call?
All communications with the Genie go through speech-recognition ports. If the
Genie asks you to wait, it means that all of those ports are in use. If you wait a
short time, the Genie will prompt you to speak.
Why can't I receive calls or messages?
You may be logged in as a different user. Check the badge display while the
badge is idle to see who is actually logged in on that badge. If your name is
displayed, contact the system administrator for assistance.
Why do some text messages begin with strange characters?
The message was sent in HTML format. Ask the sender to re-send the message
in plain text format.
Badge Questions
Why does my badge beep and then restart?
If you ignore low-battery signals and alerts long enough, the battery level will
get so low that the badge resets. Recharge your battery.
What can I do if badge buttons are not working?
If the badge display is blank and the indicator lights are off, it means you need
to recharge the battery.
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