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LIMITED LIFETIME WARRANTY POLICY
LIFETIME WARRANTY
The following components are warranted for life to the original owner, subject to proof of purchase: Firebox, Combustion
Chamber and Heat Exchanger.
FIVE YEAR WARRANTY
The following components are warranted five (5) years to the original owner, subject of proof of purchase: Ceramic Fiber
Logs.
BASIC WARRANTY
Vermont Castings Group warrants the components and materials in your gas appliance to be free from manufacturing
and material defects for a period of two years from date of installation. After installation, if any of the components man-
ufactured by Vermont Castings Group in the appliance are found to be defective in materials or workmanship, Vermont
Castings Group will, at its option, replace or repair the defective components at no charge to the original owner. Vermont
Castings Group will also pay for reasonable labor costs incurred in replacing or repairing such components for a period
of two years from date of installation. Any products presented for warranty repair must be accompanied by a dated proof
of purchase.
This Limited Lifetime Warranty will be void if the appliance in not installed by a qualified installer in accordance with the
installation instructions. The Limited Lifetime Warranty will also be void if the appliance is not operated and maintained
according to the operating instructions supplied with the appliance, and does not extend to (1) firebox/burner assembly
damage by accident, neglect, misuse, abuse, alterations, negligence of others, including the installation thereof by un-
qualified installers, (2) the costs of removal, re-installation or transportation of defective parts on the appliance, or (3)
incidental or consequential damage. All service work must be performed by an authorized service representative.
This warranty is expressly in lieu of other warranties, express or implied, including the warranty of merchantability of
fitness for purpose and of all other obligations or liabilities. Vermont Castings Group does not assume for it any other
obligations or liabilities in connection with sale or use of the appliance. It states that do not allow limitations on how long
an implied warranty lasts, or do not allow exclusion of indirect damage, those limitations of exclusions may not apply to
you. You may also have additional rights not covered in the Limited Lifetime Warranty.
Vermont Castings Group reserves the right to investigate any and all the claims against the Limited Lifetime Warranty
and decide upon method of settlement.
IF WARRANTY SERVICE IS NEEDED:
1. Contact your supplier. Make sure you have your warranty, your sales receipt and the model/
serial number of your Vermont Castings Group product.
2. DO NOT ATTEMPT TO DO ANY SERVICE WORK YOURSELF.
