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CHAPTER 2
SERVICE PROCEDURES
BASIC SERVICE PROCEDURES
___________________________
VENTURE RV and Your VENTURE RV Dealer have a strong and
dedicated interest in maintaining the highest quality customer
relations with its owners. Your satisfaction with your VENTURE
recreational vehicle and your VENTURE RV dealer is our primary
concern. In addition to producing high quality products, we want to
assure our customers of our support with parts and service
availability.
Our dealer network is the first choice to serve and supply
your needs for your recreational vehicle
. Our authorized
dealers will pleasantly assist in providing service maintenance
needs plus parts, options, and information concerning your
recreational vehicle.
Should you experience a problem with service availability, please
follow the steps in the order listed below.
1. Contact your selling dealer’s service department for an
appointment. Describe to the best of your knowledge the nature
of the problem. Please keep appointments to establish a good,
workable relationship.
2. Contact the owner or general manager of the dealership should
the initial attempt fail with the service department.
3. Contact:
Customer Relations Department
VENTURE RV
0985N 900W
Shipshewana, IN 46565
Phone: (866) 472-5460
Hours: (8am-5pm E.S.T.)
E-mail: [email protected]
Website: http://www.venture-rv.com
Give all the above information as requested along with the
serial number of the coach in question. We will make every
attempt to resolve your problem.
Please
bear
in
mind
that
most
problems
arise
from
misunderstandings concerning warranty coverage and service. In
most instances, you will be referred to the dealer level and your
concerns will be resolved with the dealer’s facilities and personnel.
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