Ultrasonix SonixTouch Q+, Руководство по обслуживанию

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SonixTouch Q+ Service Manual 00.053.204, Revision A Chapter 9: Network Configuration
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9.2 CHAT SUPPORT
Chat Support enables a real-time discussion with a member of the Ultrasonix Technical Support team. In order to use Chat
Support , it must first be enabled ( 9.2.1 ).
9.2.1 Enabling Chat Support
To Enable Chat Support:
1.
Tap the touch screen Menu button.
2. Select Administrator > Network .
3.
Under Online Support , ensure the Chat Support Enabled check box has been selected.
9.2.2 Accessing Chat Support
To Access Chat Support:
1. Tap the touch screen Menu button.
2.
Select Chat Support… .
3.
If an Agent is logged on (refer to the message at the bottom of the Chat Request Form ), use the keyboard to
complete the Chat Request Form .
4.
Select Request Chat .
5.
When the message Found available Agent:… is presented, use the keyboard to enter the inquiry in the Send line.
6.
Select Send to post the message.
7.
Select End Chat when the chat is complete.
8.
Select Yes to continue.
Note: If Chat Support is not available, contact the IT Department and have them check to ensure the network connection is
active and that Chat Support has been enabled ( 9.2.1 ).
Note: Do not select the Chat Support Enabled checkbox unless an Internet connection is available.
Note : There will be a short wait while the system connects to the server.