170
CONNECTED SERVICES FAQS
9. What happens when my subscription
comes up for renewal? If you have added a
credit card to your account information,
your subscription will be automatically
renewed for a term length in accordance
with the service plan that you have selected
at the then current subscription rate and on
every renewal date thereafter, unless you
cancel your subscription by calling SiriusXM
Guardian™ or Uconnect Connected
Services Care. If you have not added a
credit card to your account, either SiriusXM
Guardian™ or Uconnect Connected
Services will send you an email or letter in
advance of your expiration date to remind
you that your subscription is ending soon.
10. How do I manage my SiriusXM Guardian™
or Uconnect Connected Services notifi
-
cation preferences? Contact SiriusXM
Guardian™ or Uconnect Connected
Services Customer Care, or go to your
Owner’s Site and then update your
preferences on the SiriusXM Guardian™ or
Uconnect Connected Services customer
web portal.
11. How do I purchase a subscription? Contact
SiriusXM Guardian™ or Uconnect
Connected Services Customer Care by
pushing the ASSIST button.
12. How do I update my credit card
information? Log in to your Owner’s Site,
and select “Edit Profile”, then select
“SiriusXM Guardian™ Payment Account” or
“Uconnect Connected Services Payment
Account”.
13. How do I find out how much longer I have on
my subscription? Contact SiriusXM
Guardian™ or Uconnect Customer Care.
You also can visit your Owner’s Site and
choose a subscription to view its expiration
date. When your subscription is about to ex
-
pire, you will receive an email or letter of no
-
tification.
14. Can I get a refund if I have not used the
entire subscription? Prorated refunds are
provided from the date of cancellation for
annual plans or longer. Please see either
the SiriusXM Guardian™ or Uconnect
Connected Services Terms & Conditions for
refunds related to billing plans of other
lengths and other circumstances.
15. Can I cancel a subscription before it
expires? Yes. If you have an annual
subscription, your subscription will be
canceled the day you cancel. If you have a
monthly subscription, your subscription will
be canceled on the last day of the month in
which you choose to cancel.
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