CONNECTED SERVICES FAQS
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2. Why do I need an email address? Without
an email address, customers cannot
register for either SiriusXM Guardian™ or
Uconnect Connected Services. Customers
need to register so they can subscribe to
receive additional services and create
either a SiriusXM Guardian™ or Uconnect
Connected Services Security PIN for remote
command requests.
3. How do I create a SiriusXM Guardian™ or
Uconnect Connected Services security PIN?
Set up your SiriusXM Guardian™ or
Uconnect Connected Services Security PIN
during the registration process. The security
PIN will be required to authenticate you
when accessing your account via SiriusXM
Guardian™ or Uconnect Connected
Services Call or performing any remote
services, such as Remote Door Lock/
Unlock, Remote Horn & Lights, or Remote
Vehicle Start.
4. What if I forgot my SiriusXM Guardian™ or
Uconnect Connected Services security PIN?
If you’ve already activated services and
forgot your SiriusXM Guardian™ or
Uconnect Connected Services Security PIN,
you can reset the PIN by selecting Edit
Profile on your Owner’s Site.
5. How do I update my SiriusXM Guardian™ or
Uconnect Connected Services payment
account address? Your SiriusXM
Guardian™ or Uconnect Connected
Services Payment Account address can be
updated online, or by calling either the
SiriusXM Guardian™ or Uconnect
Connected Services Customer Care from
ASSIST in your vehicle. To update online: log
in to your Owner’s Site, and select Edit
Profile > SiriusXM Guardian™/Uconnect
Connected Services Payment Account.
6. How do I update my SiriusXM Guardian™ or
Uconnect Connected Services profile? Your
name, home address, phone number, email
address and SiriusXM Guardian™ or
Uconnect Connected Services Security PIN
can be updated online on your Owner’s Site.
Log in to your Owner’s Site then select Edit
Profile to edit your personal information.
Make your edits and click Save.
7. Can I try features or packages before I buy
them? Your new vehicle purchase may have
come with an included trial period for
certain Apps and services.
8. Can I access every App and service while
driving? No, some applications and services
are not available while driving. For your own
safety, it is not possible to use some of the
touchscreen features while the vehicle is in
motion (e.g. key pad).
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