44
Maintenance
© Travis Industries
9/17/2020 - 1536
DVL EG GSR2
Troubleshooting Table
Problem:
Possible Cause:
Don't Call for Service
Until You:
Main Burners Will
Not Start
The battery box switch is turned to "OFF"
The remote control is not working correctly
The thermostat is disconnected or set too low
No Propane in Tank
Use the switch on the battery box
See the remote control instructions
See "Thermostat Operation"
Check Tank Level
Flashing RED LED
on Control Module
The power backup batteries are dead
(LED will flash once repeatedly)
The heater encountered an error when trying to
start (LED will flash 3 times repeatedly)
The heater encountered a pilot error
(LED will flash 2 times repeatedly)
Replace the batteries (see page 38)
Make sure gas is turned on. Turn heater off for 5
seconds (make sure standing pilot is off) – then
turn back on.
Contact your dealer if this occurs.
Thermostat Does
Not Work
The battery box switch is turned to "OFF" or “ON”
The thermostat is set too low
Turn the battery box switch to “REMOTE”
Check thermostat
Blower Does Not
Work
The fireplace is not getting electricity
The fireplace is not up to temperature ..................
The blower fuse may be blown
Check the breaker switch
Let the fireplace burn for 12 minutes
Replace the fuse. See fuse location below.
Flames Are Too
Blue
The fireplace has just been started
Improper air shutter adjustment
This is normal – see “Starting the Fireplace for
the First Time”
Adjust Air Shutter – contact your dealer
Flames Are Too
Short (Under 6”)
The flame height may be turned too low
Turn the flame height to “HI” -
See “Adjusting the Flame Height”
Thin Layer of Soot
Covers the Glass
The logs or coals are placed incorrectly
Improper air shutter adjustment
See “Log Set Installation”
Adjust Air Shutter – contact your dealer
Accent Light Does
Not Work
The bulb may be burned out. ................................
The accent light fuse may be blown. .....................
See “Accent Light Replacement” on page 40
Replace the fuse. See fuse location below.
Location of fuses (3 amp):
FU
SE
FU
S
E
FU
SE
Lights
Fan
Ember-Glo
Lights
F
E
L
