Toshiba Strata CTX Insight CTX, Руководство супервайзера

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Glossary
General Terms
84
Insight CTX Supervisor Guide 04/03
Extension
Group
An extension group is a collection of extensions monitored by the Insight AS.
Extensions can belong to multiple extension groups if necessary. For each
extension configured in the system you can make one of the groups that it belongs
to its default group. In this case the extension inherits its configuration from the
chosen default group. This facility allows you to configure the attributes of a set of
extensions by simply configuring the attributes of the corresponding default
extension group.
Extension
Super Group
An extension super group is a collection of extension groups monitored by the
Insight MIS. By making reference to a single extension super group, the Insight
can quickly collect a set of extension groups together for real time display or
historical reporting purposes.
GOS GOS - Grade of Service.
GUI
GUI - Insight uses the Windows Graphical User Interface (GUI), giving it a look and
feel which is consistent with other Windows products.
Line
In the context of Insight MIS, a line represents either one of your external trunks
connected to the switch being monitored or one of your network tie lines
connecting the monitored switch to some other external switch. Each line can
handle only one telephone call at any one time. These calls are denoted as
incoming or outgoing calls depending on whether the call originated outside or
inside the monitored switch.
Line
Contention Not enough lines are free for new calls. DIDs and DID groups. Applicable to line
groups,
Line Group
A line group is a collection of lines monitored by the Insight ~S. Lines can belong to
multiple line groups if necessary. For each line configured in the system you can
make one of the groups that it belongs to its default group. In this case the line
inherits its configuration from its chosen default group. This facility allows you to
configure the attributes of a set of lines by simply configuring the attributes of the
corresponding line group.
Long Call
Extension/Agent has been on a call for too long. Useful for monitoring performance
and identifying training needs of agents.
Table 15 Glossary of Terms (continued)
Term Definition