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Reports
Reports
Insight CTX Supervisor Guide 04/03
37
Traffic Reports for Lines
There are five different report types available on Insight CTX for traffic reporting on
DNIS/DID numbers and three report types for lines:
•
Line/DID Traffic Report – provides a breakdown of the traffic information for
individual Lines/DIDs within a group.
A Line/DID traffic report provides historical call statistics data for each line or
DID number within a selected group. The report is presented in a line/DID per row
format with a “Totals” entry for the whole group being presented at the bottom of
the report. Pagination of the report occurs if either there are too many devices to fit
in the height of a page or there are too many statistics parameters to fit in the width
of a page.
•
Line/DID Group Traffic Report – provides a breakdown of traffic information
for all groups within a Line/DID super group (group of groups), such as “All
Lines” or “All DIDs.”
A Line/DID group traffic report provides historical call statistics data for each DID
group within a selected super group. The report is presented in a group per column
format. Pagination of the report occurs if either there are too many groups to fit in
the width of a page or there are too many statistics parameters to fit in the height of
a page.
•
Line/DID Group Traffic Profile Report – provides a profile of traffic
information for a Line/DID group, such as “Sales DIDs” or “Support Lines,” over
a number of time periods.
A Line/DID group traffic profile report provides historical call statistics data for a
selected group presented in a series of uniform time bands. The interval time
governing the time bands can be anything from one minute up to 999 weeks. The
report is presented in a time band per column format. Pagination of the report
occurs if either there are too many time bands to fit in the width of a page or there
are too many statistics parameters to fit in the height of a page.
For each of these reports, to configure the statistics analysis thresholds that control the
calculation of the Grade of Service (GOS) refer to “Configuring DID groups or
Configuring lines” in the help file.