Reports
Report Concepts and Terminology
Insight CTX Supervisor Guide 04/03
27
Table 4 below shows the available reports and the individual or group that can access
them.
Table 4 Insight CTX Reports
Report
Age
n
ts
Ex
tens
ions
Li
n
e
s
DIDs
Agt
G
rp
Ex
t. Grp
Li
n
e
G
rp
DID Grp
Ac
c
t Cod
e
Qu
e
Qu
e Gr
p
Agt
Spr Grp
Ex
t Spr Grp
Li
n
e
Sp
r G
rp
DID S
p
r Gpr
Event
✔
✔
✔
Traffic
X
✔
✔
X
X
✔
X
X
X
X
Traffic Profile
✔
✔
X
✔
✔
X
X
X
X
Utilization
X
✔
Utilization
Profile
X
✔
Contention
✔
✔
✔
Contention
Profile
✔
✔
✔
Wait Time
Distribution
X
X
X
Wrap-up Time
Distribution
✔
✔
Call Time
Distribution
✔
✔
✔
✔
✔
✔
✔
✔
Account Code
X
Forecast
✔
✔
Forecast Profile
✔
✔
X = Appears on Insight Report
✔
= Appears on Insight CTX Plus Report Only
Содержание Strata CTX Insight CTX
Страница 4: ......
Страница 8: ...Contents Chapter 5 Alarms iv Insight CTX Supervisor Guide 04 03 ...
Страница 12: ...Introduction Related Documents and Media viii Insight CTX Supervisor Guide 04 03 ...
Страница 74: ...Reports Using MIS Reports to Improve Performance 62 Insight CTX Supervisor Guide 04 03 ...
Страница 92: ...Alarms View Alarms 80 Insight CTX Supervisor Guide 04 03 ...
Страница 104: ...Glossary Report Terminology 92 Insight CTX Supervisor Guide 04 03 ...