Troubleshooting
Portégé A100
9-3
Portégé A100
Version
2
Last Saved on
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as
Software
The problems may be caused by your software
or diskette. If you cannot load a software
package, the media (usually a diskette) may be
damaged or the program might be corrupted.
Try loading another copy of the software.
If an error message appears while you are using
a software package, check the software
documentation. These documents usually
include a problem solving section or a summary
of error messages.
Next, check any error messages in the OS
documentation.
Hardware
If you cannot find a software problem, check
your hardware. First run through the items in the
preliminary checklist above. If you still cannot
correct the problem, try to identify the source.
The next section provides checklists for
individual components and peripherals.
Hardware and system checklist
This section discusses problems caused by your computer’s hardware or
attached peripherals. Basic problems may occur in the following areas:
■
System start-up
■
Self test
■
Power
■
Password
■
Keyboard
■
LCD panel
■
Hard disk drive
■
CD-RW/DVD-ROM drive
■
DVD-Multi drive
■
Diskette drive
■
Pointing device
■
PC card
■
SD card
■
Monitor
■
Sound system
■
USB
■
Modem
■
Standby/Hibernation
■
Memory expansion
■
LAN
■
Wireless LAN
■
Bluetooth
■
i.LINK (IEEE1394)
■
Real time clock (RTC)
System start-up
When the computer does not start properly, check the following items:
■
Self Test
■
Power Sources
■
Power-on Password