113
Viewing
・
Listening
and Operation
Others
Set up
Introduction
Recording
112
Viewing
・
Listening
and Operation
Others
Set up
Introduction
Recording
Cannot display the
camera images in the
dark.
Focus is poor.
No sound is output.
Sound sensitivity of your
camera is poor
●Exposure is not
enough.
●The lens cover of the
camera is not clean,
or some dust is on it.
●Distance to an
object is to close.
●Sound volume on
your PC is "0."
●No microphone is
installed.
●The microphone you
are using is not a
supported
microphone.
●Setting for audio
input is mismatched.
●The button in
Camera Image
screen is set to .
●Browser is set for
"proxy."
●The microphone is
facing wrong way.
●Go to "Camera Settings"/ "General
Settings"/"Auto B/W" and set the
"Auto B/W" to ON. The images in
the dark become black and white.
If you still cannot display images,
try using lights to have enough
exposure. (See page 66)
●Images taken during the day are
not affected. In addition to the
auto B/W function, the camera is
set with AGC (maximum value) and
high limit for slow shutter. Set
them according to the
environment. (See page 67 and 68)
●Wipe off the lens with dried cloth.
●Keep 1m distance between the
camera and the object.
●Adjust the sound volume of your
personal computer. (See page 16)
●Install commercial microphone to
your camera.
●You can install only condenser
typed monaural microphone. Plug
type has to be monaural 3.5mm.
●Set "Audio input" in "Camera/Audio
setting" to ON. (See page 77)
●Click the button in Camera
Image screen to set it to .
(See page 34)
●Proxy setting with the browser
sometimes disables camera audio
output. Reset browser proxy
setting to setting of the camera IP
address or host name that
bypasses a proxy. (See page 33)
●Face the microphone of the
camera where you want to gather
sound.
Symptom
Cause
How to Manage
Before Calling Service Personnel... (Cont.)
Images are not colored.
Cannot display images
from the network camera.
Frame Rate of network
camera images are too
slow.
●Auto B/W is set to
ON.
●Setting for color
difference gain is
small.
●The Internet line is
busy.
●There are not
enough resources
(CPU power, RAM).
●Cookie is not
enabled.
●Security settings for
Internet options
don't match.
●Browser is set for
proxy.
●Picture size is too
large.
●The "Picture Quality"
is set to "HIGH."
●More than one users
are accessing the
camera at the same
time.
●Browser is set for
proxy.
●Set auto B/W setting to OFF.
(See page 66)
●Increase color difference gain.
(See page 69)
●Wait for a little while. Sometimes it
takes time to display images.
●There are the recommended
requirements of PC to view the
images of the network camera.
(See page 22)
●Close all applications other than
the network camera browser.
●Enable Cookie.
●Change security settings for
Internet options. (See page 32)
●Proxy setting with the browser
sometimes disables camera image
display. Reset browser proxy
setting to setting of the camera IP
address or host name that
bypasses a proxy. (See page 33)
●The default setting of picture size
is VGA(640x480). Go to "Camera
Settings"/ "General Settings"/
"Resolution" and set smaller
picture size to have faster Frame
Rate. (See page 64)
●Selecting a low compression rate in
"Camera/Basic setting" increases the
delivery speed, but lowers image
quality. (See page 65)
●When many users access to the
camera at the same time, the
image frame rate becomes slow.
●Proxy setting with the browser
sometimes slows camera image
updating. Reset browser proxy
setting to setting of the camera IP
address or host name that
bypasses a proxy. (See page 33)
Symptom
Cause
How to Manage
