7
Diagnostics and Troubleshooting
Troubleshooting
Thermo Scientific
TSQ Quantum XLS Series User Guide
115
Why does the MS have communication issues?
Some communication issues are due to mechanical faults—for instance, a cable might be
unplugged, or a device might be turned off. In other cases, the instrument method could be
incorrect for TSQ Quantum XLS Series system operations. Less common communication
issues are due to defective electronic hardware components.
How do I detect communication issues?
You might detect communication issues from an error message delivered by the data system,
or you might notice the failure of the data system to perform some expected task.
Issue:
Data system is
unable to initiate
communication with the
mass spectrometer.
Possible causes/solutions
• The software is not configured correctly. Select and configure the mass spectrometer from
the Instrument Configuration window.
• The Ethernet cable is unplugged. Verify that the Ethernet cable is connected to the
Ethernet port on the mass spectrometer. See
.
• The Ethernet card in the PC is not configured or is faulty. Check the configuration or
replace the Ethernet card if necessary.
• The electronics service switch of the mass spectrometer is in the Service Mode position.
Return the electronics service switch to the Operating position.
• An incorrect Ethernet cable is used for the mass spectrometer. Use the supplied 10 Base-T
Category 5 crossover cable (P/N 76396-0052, in the TSQ Quantum XLS Accessory Kit).
Issue:
Computer
intermittently loses
communication with the
mass spectrometer.
Possible cause/solution
• The Ethernet cable is loose or damaged. Inspect the cable and replace it if necessary.
Issue:
Unable to
download methods to
the mass spectrometer.
Possible cause/solution
• The software is not properly configured. Verify the correct settings in Instrument
Configuration.
Note
You can extend the length of the Ethernet cable by plugging a standard
Category 5 cable in series with the supplied crossover cable.
Содержание TSQ Quantum XLS
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