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RETURNED GOODS POLICY
AUTHORIZATION
The customer must receive authorization from Harvest Technologies before merchandise can be returned.
Unauthorized returns will not be accepted and will be returned to the customer at the customer’s
expense.
REQUEST FOR RETURN AUTHORIZATION
The request for Return Goods Authorization Number (RGA) must include:
1.
Serial number and/or lot number, catalog number, and quantity.
2.
Reason for return.
3.
Customer purchase order number and date.
4.
Harvest Technologies invoice number and date.
5.
Hospital or Doctors name, address and phone number.
CAUTION: The SmartPReP 2 System
MUST BE CLEANED AND DISINFECTED PRIOR TO RETURN
or it will be
immediately returned to sender as received. SmartPReP 2 System units returned for service
must have an intact Serial Number label. SmartPReP 2 Systems with missing or altered serial
numbers will be serviced as Non-Warranty repairs.
FREIGHT (RETURNED GOODS)
When authorized, all merchandise must be returned FREIGHT PREPAID. Any merchandise returned as
freight collect will be refused by Harvest Technologies and returned to the customer at the customer’s
expense.
LIMITED WARRANTY
The SmartPReP 2 System is warranted to be free from material and workmanship defects for a period of
one (1) year from the date of purchase; abuse and/or impact damage excluded. Harvest Technologies
reserves the right to replace any or all components in lieu of repair. Harvest Technologies will prepay
shipping costs, repair or replace the SmartPReP 2 System found to be defective during the warranty
period. This warranty does not cover misuse, impact damage, or obvious abuse of the device. No warranty
or affirmation of fact, expressed or implied, other than stated above, is made or authorized by Harvest
Technologies, and Harvest Technologies’ liability in all events is limited to the purchase price paid for the
device.
Ship to:
Include the following
Attn: Service Department
Returned Goods Authorization # (RGA)
Harvest Technologies, Corp.
40 Grissom Rd, Suite 100
Plymouth, MA 02360
Hospital Name
Address
Telephone Number
Contact Person
Description of the Problem
RGA #
PO Number
