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TROUBLESHOOTING CHART
Symptoms
Possible Cause
Possible Solution
Cannot resolve
means go to next step
Interrupted
Interrupted light is on.
Customer hasn’t opened
the lid yet
Open the lid and it will clear the interrupt
circuit. This is designed to happen on first
power up!
Interrupted light is on.
The Stop button was
accidentally pushed.
Press the Lid Open button, close the lid and
retry.
Interrupted light is on.
The display label is
contacting the Stop
button.
Cycle the Stop button then retry.
Interrupted light is on.
There was a power drop
(brown out).
Press the Lid Open button, close the lid and
retry.
Interrupted light is on.
The Printed Circuit has
failed. Interference.
Cycle the power a few times. If an emergency
call Harvest Tech Service at 877-842-7837
Contact Harvest
Lid Open
Lid Open light is on
The lid is not completely
closed
Open the lid and then close it again. Push
down on the lid.
Lid Open light is on
Safety circuit is missing
Check for magnet assembly. Open lid and look
to the right of the latch assembly for a small
plate with a round magnet attached inside the
lid lip.
Contact Harvest.
Imbalance
Imbalance light is on
Incorrect balance weight
used
Confirm that your process disposable volume
and the balance weight are correct.
Imbalance light is on
The machine was
damaged in shipping
Power cycle the machine and retry.
Imbalance light is on
The machine was bumped
after start
Power cycle the machine and retry.
Contact Harvest.
Lid won’t open
Lid won’t open
The customer hasn’t
waited for the rotor to
stop spinning
Lid will not open while processing and/or
rotor is spinning.
Lid won’t open
Lid solenoid has failed.
Machine must be returned
Contact Harvest for
RGA#.
No decant
No decant
Decant solenoid(s) have
failed
Verify there is no decant at all.
You can
manually decant by tipping the PD, and spin
the PD again to finish the process
No decant
Printed Circuit Board has
failed.
Machine must be returned for repair.
You can
manually decant by tipping the PD, and spin
the PD again to finish the process
Contact Harvest for
RGA#.
No decant
Stuck shelf and/or clotting
Verify the shelf location is not on bottom.
Was there separation?
Contact Harvest for
RGA#.
No decant
Clotting
Repeat – ensure proper ACD mixing during
draw. Poor mixing causes clotting.
Test machine, run
empty to verify decant
function.
