56
Digital and analog telephone sets and SLT
•
whether callers should be forwarded internally or exter-
nally, or given the option to leave a message.
A. Select a department secretary
You can designate an extension as ‘Department Secre-
tary’, whereby an incoming caller who dials [0] to connect
to the operator will be directed to this extension for assis-
tance.
To define an extension as the department secretary
1. Dial [4] in the MAILBOX Menu; you receive the MAIL-
BOX OPTIONS Menu.
2. Dial [3] to select the Auto Attendant Service option;
you receive the AUTOMATED ATTENDANT Menu:
3. Dial [1]
you are prompted to enter the number of the extension
to serve as Department secretary.
4. Enter the extension number, then dial [#];
you are returned to the AUTOMATED ATTENDANT
Menu.
B. Select the Auto attendant method
of operation for your mailbox
You can choose one of the following three Auto attendant
modes for dealing with incoming calls:
•
Internal --
The Auto attendant initially transfers all
incoming calls to your internal extension. If there is a
‘busy’ or ‘no answer’ response, calls are handled
according to mailbox forwarding instructions (as
described below).
To program the department secretary
Dial [1]
To program automated attendant service
Dial [2]
To program forwarding for all calls
Dial [3]
To program specific call forwarding
Dial [4]
