48
Digital and analog telephone sets and SLT
The secondary extension assistance announcement gives
the extension numbers of various people in the depart-
ment. For example, if you dialed [1] for personnel you
might then hear an announcement similar to:
•
For Jane Smith
dial 13489
•
For John Miller
dial 15679
When a caller hears the extension number of the person
they wishes to reach, they can either:
•
Dial [1] and dial the extension number
or
Dial [2] and the mailbox number; they can then leave a
message after the tone sounds.
SINGLE DIGIT DIALING
Certain extensions as designated in the system can be
dialed directly, if programmed accordingly. The outside
caller hears an announcement listing these extensions,
and dials a single digit, rather than dialing the extension
number, or name of the subscriber.
The digits [5], [6], [7], or [8] are commonly allocated to sin-
gle digit dialing, but your system administrator may have
programmed your system differently.
OPERATOR ASSISTANCE
In those cases where an operator position has been pro-
grammed into the system, an external user can choose to
be connected to the operator:
1. Dial the IMAGEN telephone number.
2. Dial [0] to select the Operator Assistance option.
3. Additionally, if you had selected [2] to leave a message,
and then change your mind before the message-record
announcement concludes, you can dial [0] to have your
call transferred to the operator.
