Tektronix RFM220, Руководство пользователя

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Reference
Troubleshooting
This section provides some solutions to common RFM220 system problems.
NOTE.
If you need to contact Tektronix about a RFM220 system problem,
please provide the version numbers for each component of your RFM220
system. Use the About menu in the RFM220 Client to display the version
numbers associated with your system.
Log Files To help solve a problem with your RFM220 system, Tektronix may request
a copy of your log
fi les. If your logging has been set to a low level
such as Info in the Con fi guration.xml fi le (See page 22, Con fi guring the
RFM220 Aggregator .), Tektronix may request that you change the logging to
a higher level such as Debug or Verbose in order to get a better diagnosis of
the problem. Except in such support request cases, users are advised to set the
logging level to Info.
General Issues Alarms are not appearing in the event logs. If SNMP alarms are not appearing
in the event logs, verify that the SNMP ports that are con fi gured to be used by
the Aggregator in the Con fi guration.xml fi le are entered as exceptions in the
Windows fi rewall. (See page 31, Con fi guring the Windows Firewall .)
Alarms are not cleared when the Clear Threshold is crossed.
Perform the
following steps In the event that active alarms are not being cleared when the
Clear Threshold set in the Alarm Con
fi guration dialog is being crossed:
1. Resynchronize the alarms by using the RFM220 Client to open the Alarm
Con
fi guration dialog, and then click OK or Apply . If this does not solve
the problem, then proceed to the next step.
2. Remove the RFM220 instrument for maintenance. (See page 48,
Performing RFM220 System Maintenance .)
3. Use the RFM220 Device Setup utility to fi rst reset the instrument to the
default settings, and then to reset the instrument.
4. Return the instrument to the RFM220 system. (See page 48, Performing
RFM220 System Maintenance .)
5. Use the RFM220 Client to retune the input frequency in the channel
plan and to change the alarm con
fi guration settings back to the settings
required for your input signal. (See page 58, Edit Settings .) (See page 63,
Alarm Thresholds .)
RFM220 User Manual 85