Synectix ATT 2000, Руководство пользователя

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Audiotex Menus
The AUDIOTEX menus have additional voice recording space and additional
program features to enable the user to have multiple voice menus.
This feature is very useful in allowing the callers to get information for
example—driving directions, rates and availability of rooms in hotels,
announcements of Holiday specials, product pricing or features, company
directory, product information etc. The caller may repeat a message or go
back to the previous menu, or dial an extension or reach the operator from
any of the voice menus.
The Audiotex model has an additional 8 minutes of recording space per port
which is fully available for voice menu messages. The Audiotex model may
have a maximum of 32 messages with a total maximum of 480 seconds of
recording time. Each of these messages may be of any length and may be
recorded and re-recorded in any order, at any time, individually or one after
the other.
It is the user's responsibility to match the programming for the single digit
dialing plan with the options being played back to the caller in the DAY
greeting and the sub-menu prompts and the sub-menu prompt sequence
numbers themselves.
To record or listen to the voice menu messages, go into programming using
the password.
Program numbers for Audiotex:
301 332 Record sub-menu messages no. 1 to 32 (Wait for long tone,
begin speaking, press # to terminate)
401 432 Listen to sub-menu messages no. 1 to 32
Sample Audiotex main menu
Main greeting: “Thank you for calling XYZ Company. If you know the
extension of the party you wish to reach, please dial it at any time during this
greeting. For Sales press 1, for Accounts press 2, for Tech support press 3, to
know more about our products press 4, for the company directory press 5, for
our address press 6. To reach the operator dial 0 or stay on the line.”
In this case, the single digit-dialing plan in program 103 would be (for
example)
103 1 301 302 (301, 302 are Sales Dept. extensions)
103 2 411 235 (411, 235 are Accounts extensions)
103 3 261 344 (261, 344 are Tech support extensions)
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