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114 TimeAnalyzer 7x00 User’s Guide
098-00208-000 Revision A – February, 2010
Chapter 6 Maintenance and Troubleshooting
Troubleshooting
No PTP flow between
between Grandmaster
and TP5000 probe
module
(
If LED for port is ON
and ping to client is
unsuccessful:)
VLAN / non-VLAN
configuration is incorrect
or
IP address configuration
is incorrect
Verify that IP configuration is correct with
"show ip config ioc1"
Verify that VLAN configuration is correct
with “show vlan-config ioc1”
Verify that IP status is correct with "show
ip status ioc"
If status does not look correct, restart
interface with "set ip ioc1-1 restart" or "set
ip ioc1-2 restart", as appropriate
No PTP flow between
between Grandmaster
and TP5000 probe
module
(
If LED for port is ON
and ping to client is
successful:)
Probe configuration for
acceptable Grandmaster
is incorrect
Check acceptable Grandmaster setting of
Probe.
PTP state set to Disable
Change PTP state to Enable with “set ptp
state” command for the port.
PTP domain setting for
GM does not match
client’s domain
Verify domain setting for GM matches the
domain setting for the client. Check GM
domain setting with “show ptp-config
common” command for the port.
PTP Unicast - Dynamic
negotiation disabled on
GM , with Unicast
-Dynamic clients
Check Unicast - Dynamic negotiation
setting of GM with “show ptp-config
common” command for the port. Use the
“set ptp unicast dynamic negotiate ioc1-[y]
enable
”
command for the port.
Table 6-2. Troubleshooting Symptoms - TP5000 Probe Module
Symptom
Probable Cause
Troubleshooting Procedure /
Corrective Action