4
Verifying and Troubleshooting the 24-Port Adapter Installation
4-2 Sylantro 24-Port Adapter Installation Guide
If this process completes without error, the Control Server marks the adapter as
in-service. Calls can then be placed from telephones connected to the adapter.
To verify that the adapter is properly registered, attach a telephone to one of the
adapter ports on the punch-down block. Lift the handset and verify that you can hear
a dial tone. You can also verify operation by ensuring that the Ethernet LEDs are lit
according to Table 1-1 on page 1-8.
General Troubleshooting Tips
The LEDs on the front of the client adapter provide the best indication of the health
of the adapter. There are three sets of status LEDs:
■
System status
■
Ethernet status
■
Port status
The system and Ethernet status LEDs are described in “Understanding the LEDs”
on page 1-8. Each of the port LEDs is illuminated when the port has traffic. Use the
LEDs to verify system operation.
Event logs are generated by the adapter and sent to the Control Server. The logs
contain events that indicate runtime conditions such as failed diagnostics, unable to
read configuration file, unable to start software, unable to register, and registration
complete.
For more information about troubleshooting adapters from the Control Server, see
the
Sylantro System Administrator’s Guide
.
Diagnosing Electrical Problems
Electrical problems are typically characterized by the lack of LED activity and
power. If you do not have power to the adapter, try the following:
■
Verify that the power cord is connected as described in “Connecting the Power”
on page 3-8.
■
Verify that there is power to the outlet and surge suppression device by plugging
in a known good device.
If none of these solutions works, contact your service provider.
