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Sylantro 24-Port Adapter Installation Guide 4-1

Chapter

Verifying and Troubleshooting

the 24-Port Adapter Installation

This chapter describes how to verify that the adapter is working correctly and how
to troubleshoot adapter problems at the customer site.

This chapter contains the following topics:

■

“Verifying Adapter Operation” on this page.

■

“General Troubleshooting Tips” on page 4-2.

Verifying Adapter Operation

After the adapter is powered up and the IP address and other information is entered
through the serial port or a telephone, the adapter boots up and registers itself with
the Control Server.

The registration process uses SNMP as follows:

The adapter sends an SNMP trap to the Control Server.

The Control Server acknowledges the trap and sends the configuration, as
specified in the LDAP directory, to the adapter.

The Control Server sends a restart command to the adapter using SNMP.

The adapter restarts and sends another SNMP trap to the Control Server.

The Control Server acknowledges the trap.

Note:

Additional adapter troubleshooting information can be found in

the Sylantro Communications System Administrator’s Guide.

Содержание 24-Port

Страница 1: ...Sylantro Systems Corp 910 E Hamilton Ave Campbell CA 95008 USA Tel 1 408 626 2300 Fax 1 408 626 2301 www sylantro com 035 0001 003 Sylantro 24 Port Adapter Installation Guide Version 2 0 June 22 2001 ...

Страница 2: ...duplication or disclosure by the U S Government is subject to the restrictions set forth in subparagraph c 1 of the Commercial Computer Software Restricted Rights clause of FAR52 227 19 or subparagraph c 1 a of the Rights in Technical Data and Computer Software clause of DFARS 52 227 7013 and any successor rules or regulations whichever is applicable The product described in this guide may be prot...

Страница 3: ...terference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case users will be required to correct the interference at their own expense Canadian Compliance This Class A digital apparatus complies with Canadian ICES 003 Cet appareil numerique de la classe A est conforme a la norme NMB 003 du Canada Warranty Statements NOTWIT...

Страница 4: ......

Страница 5: ...ks 2 1 Preinstallation Checklist 2 2 System Requirements 2 3 Site Power Requirements 2 3 Network Requirements 2 4 Cabling Requirements 2 4 Safety Requirements 2 4 Tools and Equipment Needed 2 6 Unpacking the Adapter 2 6 Chapter 3 Installing the 24 Port Adapter 3 1 Mounting the Adapter 3 1 Connecting the Power 3 8 Connecting the Telephone Lines 3 8 Configuring the Adapter 3 10 Using a Telephone to ...

Страница 6: ...ooting the 24 Port Adapter Installation 4 1 Verifying Adapter Operation 4 1 General Troubleshooting Tips 4 2 Diagnosing Electrical Problems 4 2 Diagnosing Signal Ethernet Input Output Problems 4 3 Diagnosing Telephone Line Problems 4 3 Appendix A 24 Port Adapter Specifications A 1 Index I 1 ...

Страница 7: ...one and data equipment at the customer site This guide assumes that the reader understands how to make basic telephone and network connections within a wiring closet Contents This guide is organized as follows Chapter 1 Introduction to the Sylantro Communications System This chapter describes the features and benefits of the Sylantro Communications System the Sylantro Communications Suite and the ...

Страница 8: ...ommunications features Sylantro Management Portal User s Guide Provides instructions about how to use the Management Portal to configure and manage the communications features of an entire company Sylantro System Administrator s Guide Provides instructions for administering the Sylantro Communications System within the carrier network Release Notes for Sylantro Communications System Provides up to...

Страница 9: ...uration click Configuration Note Means that the reader should take note Notes contain helpful suggestions or references to material not covered in the publication Caution Means that the reader should be careful In this situation you might do something that could result in equipment damage or loss of data Warning This warning symbol means danger You are in a situation that could cause bodily injury...

Страница 10: ...ed reseller contact the technical support staff of that distributor or reseller for assistance with installation configuration troubleshooting or integration issues Technical support is available Monday through Friday 6am 6pm Pacific Time GMT 8 To contact Sylantro Systems technical support By voice dial 1 888 791 4483 within the USA or 1 408 626 2374 outside the USA By FAX dial 1 408 626 2301 By e...

Страница 11: ...vides an easy way to enable IP clients and a new class of telephone applications It blends together the Internet and the old telephony world bringing the spark of the Internet to business telephones The Sylantro Communications System includes the following Business telephone feature set Sylantro Communications Portal for Web based provisioning of company wide and personal telecommunications servic...

Страница 12: ...logs Lets the user view logs for missed incoming and outgoing calls Speed dialing Lets the user program up to 20 entries from their Communications Portal in their accessible phone keys Call forwarding Lets the user forward all calls to an alternate number either a business extension or external number Call transfer Lets the user transfer an active call to another extension through a series of keys...

Страница 13: ...d when the previous number tried does not answer Last number redial Lets the user automatically redial the last dialed number by pressing a single button on the business telephone Station to station dialing Lets the user call other extensions by pressing 2 3 or 4 digit extensions within their office Handset speaker and ring volume control Click to call Lets the user call any valid displayed number...

Страница 14: ...11 CODEC which converts analog voice traffic from the connected telephones to IP packets and incoming IP packets from a media gateway or another adapter back to analog voice traffic Jitter buffers The network can inflict a packet by packet time delay which may be different for each packet Jitter buffers deliberately delay incoming IP packets in order to create a fixed spacing and also fix any out ...

Страница 15: ...D Toshiba DKT2010 SD digital telephone 10 button with speaker and LCD Toshiba DKT2020 S 20 button with speaker no LCD Toshiba DKT2020 SD 20 button with speaker and LCD IP phones from various vendors are also supported but these phones do not require a Sylantro adapter Note If the customer network is secured by a firewall the client adapter must be installed on the outside of the firewall to work c...

Страница 16: ...ports The analog adapter has a 1U form factor and the digital adapter has a 2U form factor The front of the adapter is similar for the analog and the digital version and is shown in Figure 1 2 Figure 1 2 Front of the 24 Port Digital Adapter The back of the analog adapter is shown in Figure 1 3 Figure 1 3 Back of the 24 Port Analog Adapter Note The size U refers to the height of a device in a 19 ra...

Страница 17: ...ng the adapter In addition there is a single 50 pin Amphenol connector on the analog adapter for connecting up to 24 analog devices On the digital adapter there are three 50 pin Amphenol connectors for connecting up to 24 digital telephones eight per connector The cable connected to the adapter is usually wired into a 24 port punch down block Customer telephones are connected to the punch down blo...

Страница 18: ...ol MGCP Voice traffic is transmitted to and from a media gateway using real time protocol RTP After the adapter is powered on and assigned an IP address the adapter configuration is downloaded automatically from the Sylantro Control Server located on the service provider network Minimal local configuration of the adapter is required Table 1 1 Ethernet Status LEDs LED LED Status Description Tx Flas...

Страница 19: ...Automated configuration Remote service and upgrade capabilities MGCP compliance RTP compliance G 711 CODEC Echo cancellation Full POTS functionality Automated remote self upgrades SNMP agent After the initial configuration described in Configuring the Adapter on page 3 10 no other customer interaction with the adapter is required under normal conditions ...

Страница 20: ...1 Introduction to the Sylantro Communications System 1 10 Sylantro 24 Port Adapter Installation Guide ...

Страница 21: ...age 2 3 Safety Requirements on page 2 4 Tools and Equipment Needed on page 2 6 Unpacking the Adapter on page 2 6 Overview of the Installation Tasks The adapter is usually installed inside the wiring closet or data room at the customer site Make sure that the network and power connections are available in the wiring closet prior to installation The installation procedure involves the following task...

Страница 22: ... Before you begin installing the adapter you must do the following Verify that your installation site meets the power requirements listed in Site Power Requirements on page 2 3 Verify that a network connection from the service provider is available and working Verify that you have the cables listed in Cabling Requirements on page 2 4 Verify that you have received the configuration numbers from the...

Страница 23: ...e a circuit breaker no larger than 120 VAC 15A U S on the incoming power source Ensure that the appliance inlet on the rear of the adapter remains accessible after installation Establish the safety earth path by connecting the grounding conductor within the AC power cord to a reliably earthed socket outlet located near the equipment Note Overcurrent devices must meet applicable national and local ...

Страница 24: ...s are required to complete the installation The cable length depends on the location of the adapter and the punch down block The number of cables required depends on the type of adapter you are installing analog or digital One cable can support up to 24 analog ports or eight digital ports Obtain the correct number of cables to complete the installation before proceeding Safety Requirements When in...

Страница 25: ...owed to install or replace this equipment Warning Do not put metal objects through the side vent holes on the chassis Electrical shock could result Warning This adapter is intended for installation in restricted access areas A restricted access area is where access can be gained only by service personnel through the use of a special tool lock and key or other means of security and is controlled by...

Страница 26: ...n tool Analog or digital telephone matching adapter type for configuration One female to female 9 pin straight through serial cable One computer with a serial communication program such as Hyperterm or ProCom Unpacking the Adapter The adapter is shipped in a cardboard box along with the following Power cable Installation guide Rack mount brackets Screws required to attach the brackets to the adapt...

Страница 27: ...phone Lines on page 3 8 Configuring the Adapter on page 3 10 Making the Network Connections on page 3 15 Completing the Installation on page 3 16 Assigning Extensions to Phones on page 3 17 Mounting the Adapter The adapter is designed to be rack mounted within the wiring closet at the customer site To rack mount the chassis follow these steps 1 Remove the rack mount brackets from the shipping cont...

Страница 28: ...tallation Guide Figure 3 1 Attaching the Brackets to the Chassis 3 Slide the chassis into an installed 19 inch rack and attach the chassis using four screws not included suitable for the rack Figure 3 2 Figure 3 2 Mounting the Chassis in the 19 inch Rack bracket rack ...

Страница 29: ...lock 5 Wire one or more 50 pin telephony cables with a 50 pin Amphenol male connector on one end to the back of a punch down block Figure 3 3 Alternatively you can purchase punch down blocks that already have the cable pre wired Figure 3 3 Connecting the 50 pin Telephony Cable to the Punch down Block Caution For installations located in earthquake risk zones 3 and 4 a minimum of two hard mounting ...

Страница 30: ...punch down block and punch it in Later you will connect the twisted pair from each of the telephones to the corresponding port on the front of the punch down block Table 3 1 Analog Punch Down Information Binder color Port Pin Stripe color Wire color Signal White 1 26 Blue White Blue Tip 1 Blue White Ring 2 27 Orange White Orange Tip 2 Orange White Ring 3 28 Green White Green Tip 3 Green White Ring...

Страница 31: ...Black Brown Tip 14 Brown Black Ring 15 40 Slate Black Slate Tip 15 Slate Black Ring Yellow 16 41 Blue Yellow Blue Tip 16 Blue Yellow Ring 171 42 Orange Yellow Orange Tip 17 Orange Yellow Ring 18 43 Green Yellow Green Tip 18 Green Yellow Ring 19 44 Brown Yellow Brown Tip 19 Brown Yellow Ring 20 45 Slate Yellow Slate Tip 20 Slate Yellow Ring Table 3 1 Analog Punch Down Information Continued Binder c...

Страница 32: ...e Violet Orange Tip 22 Orange Violet Ring 23 48 Green Violet Green Tip 23 Green Violet Ring 24 49 Brown Violet Brown Tip 24 Brown Violet Ring 25 50 Slate Violet Slate Not used Tip 25 Slate Violet Not used Ring 1 The remaining ports are reserved for future use Table 3 2 Digital Punch Down Information Port Pin Wire color Signal 1 1 Blue White Voice receive 2 Orange White Data receive 26 White Blue V...

Страница 33: ...ransmit 5 9 Brown Red Voice receive 10 Slate Red Data receive 34 Red Brown Voice transmit 35 Red Slate Data transmit 6 11 Blue Black Voice receive 12 Orange Black Data receive 36 Black Blue Voice transmit 37 Black Orange Data transmit 7 13 Green Black Voice receive 14 Brown Black Data receive 38 Black Green Voice transmit 39 Black Brown Data transmit 8 15 Slate Black Voice receive 16 Blue Yellow D...

Страница 34: ...elephone Lines Customer telephones are usually connected to the client adapter through the punch down block as shown in Figure 3 4 Figure 3 4 Connecting the Telephones to the Punch down Block Caution Use the power cable that is shipped with the adapter Using a different cable can cause damage to the system Warning To prevent dangerous overloading of the power circuit read the label on the rear of ...

Страница 35: ...are used Warning Never install telephone wiring during an electrical storm Warning Never install telephone jacks in wet locations unless the jack is specifically designed for wet locations Warning Never touch uninsulated telephone wires or terminals unless the telephone line has been disconnected at the network interface Caution Use caution when installing or modifying telephone lines ...

Страница 36: ...ough the configuration process When you first connect a digital display phone the display phone shows WELCOME TO SYLANTRO SYSTEMS You connect an analog telephone to an analog adapter and a digital telephone to a digital adapter 2 With the adapter powered on lift the handset or press Spkr to go off hook and listen to the telephone you should hear a fast busy tone 3 On the telephone enter the follow...

Страница 37: ...erver 5 10 xxx xxx xxx xxx ENTER DNS IP ADDR Enter the IP address of the DNS server 6 11 company com ENTER DNS DOMAIN Enter the domain name of the service provider s DNS server To enter a character use the following format numeric key associated with the character the position of the character on the numeric key For example 21 represents the character A and 22 represents the character B If the DNS...

Страница 38: ...ntries then press 99 to reboot the adapter or just hang up the telephone 6 Unplug the adapter Using the Serial Port to Configure an Adapter You can connect a terminal to the serial port on the back of the adapter to configure the adapter address using the command line interface Alternatively you can connect a PC with terminal software such as Hyperterm to the serial port for configuration purposes...

Страница 39: ...s xxx xxx xxx xxx config dns ip address xxx xxx xxx xxx config dns domain company com config ip tos xx optional config save Table 3 4 Description of Configuration Commands Command Description ip address IP address of the adapter netmask The netmask associated with the adapter address gateway IP address of the gateway callagent ip address IP address of the Sylantro Control Server which is the MGCP ...

Страница 40: ...ntrol 5 101 CRITIC ECP 4 100 Flash Override 3 011 Flash 2 010 Immediate 1 001 Priority 0 000 Routine For realtime voice communications the maximum application setting of 101 5 decimal is recommended Levels 6 and 7 are normally reserved for network equipment only Delay bit 3 Valid values are 0 normal delay and 1 low delay Recommended setting is 1 Throughput bit 4 Valid values are 0 normal throughpu...

Страница 41: ...ss to the service provider network using a single physical line The network connections are made using Category 5 cables To connect the adapter to an Ethernet switch connect one end of a Category 5 cable to an open port on the Ethernet switch and the other end to the Ethernet port on the back of the adapter as shown in Figure 3 5 Figure 3 5 Connecting the Adapter to an Ethernet Switch This configu...

Страница 42: ...e entered the network connection is made and the adapter is powered on the adapter connects to the Control Server and obtains its configuration information You can monitor the status LEDs on the front of the chassis to determine if a connection is made see Table 1 2 on page 1 8 If the LEDs do not indicate that a connection is established with the Control Server see the troubleshooting information ...

Страница 43: ...or doing this task You can assign an extension number using one of the phones you just connected or you can use the Management Portal For information on assigning extension numbers to adapter ports using the Management Portal refer to the Sylantro Communications Management Portal User s Guide To assign extension numbers to telephones directly on each phone follow these steps 1 Go to the first tele...

Страница 44: ...3 Installing the 24 Port Adapter 3 18 Sylantro 24 Port Adapter Installation Guide ...

Страница 45: ... other information is entered through the serial port or a telephone the adapter boots up and registers itself with the Control Server The registration process uses SNMP as follows 1 The adapter sends an SNMP trap to the Control Server 2 The Control Server acknowledges the trap and sends the configuration as specified in the LDAP directory to the adapter 3 The Control Server sends a restart comman...

Страница 46: ...ernet status LEDs are described in Understanding the LEDs on page 1 8 Each of the port LEDs is illuminated when the port has traffic Use the LEDs to verify system operation Event logs are generated by the adapter and sent to the Control Server The logs contain events that indicate runtime conditions such as failed diagnostics unable to read configuration file unable to start software unable to reg...

Страница 47: ...e the Ethernet cable with a known good cable Connect the adapter to a different port on the Ethernet switch router or hub at the customer site if one is available Repeat the adapter address assignment procedure described in Configuring the Adapter on page 3 10 If none of these solutions works contact your service provider Diagnosing Telephone Line Problems To ensure normal on hook off hook operati...

Страница 48: ...4 Verifying and Troubleshooting the 24 Port Adapter Installation 4 4 Sylantro 24 Port Adapter Installation Guide ...

Страница 49: ... mm Depth 13 00 in 330 20 mm Weight 10 0 lbs 12 0 lbs Power entry dissipation 60 Watts max 60 Watts max Input voltage range 85 to 264 V continuous 47 63 Hz 85 to 264 V continuous 47 63 Hz AC input current rating 1 5 amp at 85 V maximum 1 5 amp at 85 V maximum Airflow Convection cooling Convection cooling Operating temperature range 41 to 104 F 5 to 40 C Short term operating temperature is limited ...

Страница 50: ...32 Serial port 24 analog telephone ports RJ 45 IEEE 802 3 Ethernet 10 100BaseT RS 232 Serial port 24 digital telephone ports Maximum cabling distances 10 100BaseT Ethernet Category 5 UTP 328 ft 100 m 10 100BaseT Ethernet Category 5 UTP 328 ft 100 m Table A 1 24 port Adapter Specifications Continued Criteria Analog adapter Digital adapter ...

Страница 51: ... 12 analog punch down block 3 4 assigning extensions 3 17 attaching brackets 3 1 B brackets attaching 3 1 C cabling requirements 2 4 checklist preinstallation 2 2 configuration commands description 3 13 configuring the adapter 3 12 connecting DSL 3 16 network 3 15 power 3 8 telephone lines 3 8 the switch 3 15 D description of system 1 1 digital punch down block 3 6 DSL connections 3 16 E electrica...

Страница 52: ...nes 3 17 registration process 4 1 requirements cabling 2 4 network 2 4 power 2 3 safety 2 4 S safety requirements 2 4 securing the adapter 3 3 serial port configuring with 3 12 SNMP traps sending 4 2 software for adapters 1 8 specifications A 1 support telephones 1 5 system description of 1 1 features and benefits 1 2 specifications A 1 status LEDs 1 8 T task list for installation 2 1 telephone co...

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