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Chapter 9

Page 147

Chapter 9

Troubleshooting

You have several options available to you to solve problems if they
occur. Technical support options and troubleshooting tips are
provided here.

Before Calling Field Support...

Field Support Specialists are always eager to help you solve problems,
however it is a good idea to check the following items before you call
Field Support.

Charge your eKEY as described earlier in this guide. Make sure all

the connections between the eKEY, Cradle, power source, and
phone line are secure. Make sure the eKEY is seated properly in the
eKEY Cradle.

Perform a reset on the eKEY Cradle by inserting a paper clip into

the reset hole in the bottom of the eKEY Cradle.

If your eKEY is not updated, perform a manual eSYNC.

If a function fails, verify you are entering the correct code and

repeat the function.

See Appendix A: Error Codes for assistance in diagnosing problems

that occur.

Содержание eKey

Страница 1: ...eKEY HANDBOOK ...

Страница 2: ...pplications 31 Entering Data in Your SUPRA Handheld Computer 33 Tapping and Typing 33 Tap with the stylus to get things done 33 Elements of the SUPRA handheld computer interface 34 Opening applications 35 Entering Data 37 Two ways to enter data into eKEY applications 37 Using Graffiti Writing to Enter Data 40 Writing Graffiti characters 40 Graffiti tips 42 The Graffiti alphabet 43 Writing capital ...

Страница 3: ...mation 67 Incident report 67 Reading new KeyBox access information 67 Reviewing KeyBox access information 68 Programming with your eKEY 70 Changing the PIN code in an eKEY 70 Changing the shackle code in a KeyBox 71 Changing access hours in a KeyBox 72 Using Call Before Showing CBS 76 Reading a KeyBox s settings 81 Performing a Manual Update 83 Entering the update code into your eKEY 83 Viewing Er...

Страница 4: ...e 122 Obtaining an Update Code from KIMweb 123 Downloading Listings 124 Defining your market area 124 Transfer listings to your eKEY 125 Downloading Roster 126 Downloading SUPRA Applications 127 Setting KeyBox Assignments 128 Maintaining KeyBox assignments 128 Viewing KeyBox assignments 128 Generating Reports 129 Showing activity report 129 Key activity report 129 KeyBox information report 130 Sel...

Страница 5: ...perating Systems 167 Accessing KeyBoxes in a Cooperating SUPRA KeyBox System 167 Adding a cooperating system code to your eKEY 167 Receiving an update code for a cooperating KeyBox system 168 Accessing Cooperating Advantage Express KeyBoxes 169 Updating in Advantage Express systems 169 Knowing when to update in Advantage Express systems 169 Entering update codes for cooperating KeyBox systems 170 ...

Страница 6: ... and eSYNC Cradle Guides you through the process of installing Palm Desktop software on a PC Walks you through viewing and entering data on your eKEY Describes how to use the three SUPRA software applications on your eKEY These programs are eSYNC eKEY and eDATA Directs you in using KIMweb the agent website Explains using KIMvoice to retrieve information Provides additional information you need to ...

Страница 7: ...Page 2 About this Book ...

Страница 8: ... to a standard telephone jack It charges the eKEY s batteries and transmits data during the eSYNC operation when the eKEY is placed on the Cradle Note You can set up your eSYNC Cradle at either your home or office KeyBox The KeyBox installed at listings has a key container that holds the listing s keys A shackle is located on top of the KeyBox KIMnet KIMnet is the database that stores agent and of...

Страница 9: ... HotSync Like eSYNC HotSync is also a communication process HotSync synchronizes data between your eKEY and Palm Desktop software installed on a PC SUPRA software applications eSYNC eKEY and eDATA are the three SUPRA software applications that reside on your eKEY The eSYNC application controls the process of transmitting information between your eKEY and KIMnet The eKEY application enables you to ...

Страница 10: ... memory minimum 16 MB recommended required with Windows NT 4 0 20 MB available hard disk space VGA monitor or better CD ROM drive you can also order 3 5 diskettes from SUPRA by calling 1 877 699 6787 Mouse One available serial port Optional equipment Windows compatible printer Infrared communication device Macintosh compatibility You can connect your eKEY to your Macintosh using the PalmConnect Se...

Страница 11: ...t has opened during the day At the end of the day the eKEY is placed on the Cradle for the nightly eSYNC operation The Cradle dials out to KIMnet through a telephone line at a designated time during the night During eSYNC showing data stored in your eKEY is sent to KIMnet Your eKEY is updated and messages and showing information are downloaded onto your eKEY ...

Страница 12: ...EY The eKEY is composed of the SUPRA handheld computer based on the Palm OS and the eKEY shell front and shell back Together they form a single unit called the eKEY eKEY shell front SUPRA handheld computer eKEY shell back ...

Страница 13: ... table for more information Power button Backlight control Turns your SUPRA handheld computer on or off and controls the backlight feature If your handheld is turned off press the power button to turn on the handheld The last screen you viewed is displayed Press the power button to turn off the handheld If you have difficulty seeing the information onscreen use the backlight to illuminate your scr...

Страница 14: ... the stylus that accompanies your handheld Graffiti writing area The area where you write letters and numbers using the Graffiti alphabet See Entering Data in Chapter 3 to learn how to write Graffiti characters Scroll button Displays text and other information that extends beyond the area of the handheld screen Press the lower half of the scroll button to view information below the viewing area Pr...

Страница 15: ...he side channel and hold it as you would a pen or pencil IR port Uses infrared technology to transmit and receive data from other Palm Computing platform handhelds See Beaming applications in Chapter 9 for more information Reset button See Resetting your handheld computer in Chapter 9 for information about when and how to use the reset button Reset button Serial connector Side channel forstylus or...

Страница 16: ...h sensitive screen of your handheld contains a glass element Take care not to drop your handheld or subject it to any strong impact Protect your handheld from temperature extremes Do not leave your handheld on the dashboard of a car on a hot day and keep it away from heaters and other heat sources Do not store or use your handheld in any location that is extremely dusty damp or wet Use a soft damp...

Страница 17: ...e shell allows you to view a portion of the SUPRA handheld computer screen when the shell front is closed Numeric Buttons 0 through 9 Enable you to enter various numeric codes for eKEY menu options Arrow Buttons Enable you to scroll through the eKEY s menu options On Button Turns the eKEY on and off Enter Button Allows you to select menu options Viewing port Numeric buttons Enter button On button ...

Страница 18: ...ack so the unit can be placed on the eSYNC Cradle to charge the batteries and perform eSYNC and HotSync operations Label A label including the eKEY serial number field support contact number the KIMnet agent website address and an update number is affixed to the shell back Serial connector eKEY serial number ...

Страница 19: ...he shell back by a hinge The hinge allows the shell front to be opened so the full screen of the SUPRA handheld computer can be viewed when using other applications Shell front Hinge on bottom of shell front slides onto shell back Shell back Hinge receptacle on top of shell back ...

Страница 20: ...EY with you Do not leave it in your car as temperatures inside a car can exceed 200 degrees Fahrenheit in hot weather Always place your eKEY in the Cradle when you return home at the end of the day This guarantees your eKEY is charged and updated every night Avoid getting moisture on the eKEY If a KeyBox is wet wipe it off before inserting the eKEY into it Do not subject your eKEY to extreme tempe...

Страница 21: ...le which in turn connects to the back of your PC and through the AC adapter to the wall outlet This allows you to recharge your eKEY and update the information between your handheld and PC using HotSync technology It also communicates information between your eKEY and KIMnet using eSYNC technology LED Light Emitting Diode HotSync button A small button on front of the Cradle illuminates when the Cr...

Страница 22: ...itch See Resetting your eSYNC Cradle in Chapter 9 for more information Telephone ports Two telephone ports enable the eKEY Cradle to connect to an open phone line or to a phone line in use eSYNC Cradle serial number The unique number assigned to the eSYNC Cradle issued to you It is located on the bottom of the Cradle on a label that includes the address phone number and KIMnet agent website addres...

Страница 23: ...not plug the Cradle into the same outlet where blenders vacuums and other appliances are plugged in These devices may interfere with the Cradle s modem communications Do not place the Cradle in any dusty damp or wet location Clean the Cradle using a soft cloth slightly dampened with a diluted window cleaning solution Do not use isopropyl alcohol Do not clean with water or harsh cleaning agents Non...

Страница 24: ... the KeyBox that secures the KeyBox to the property Contacts The two small metal pins located in the top of the recessed area that form an electronic connection between the eKEY and the KeyBox when they are joined This enables them to communicate with each other eKEY receptacle The recessed area on the front of the KeyBox that holds the eKEY Shackle eKEY receptacle Key container Contacts ...

Страница 25: ...e the key container Do not place tags key rings or loose objects in the key container Key container The container inserted in the bottom of the KeyBox that is used to store the listing key It drops down but remains in the KeyBox until you pull down on the container to remove it completely A chain attached to the container assures that the listing key remains attached to it KeyBox covering The KeyB...

Страница 26: ... Important Always hang the KeyBox in a vertical position and place it where moisture from rain or snow cannot run into the key container Avoid hanging the KeyBox where sprinklers or faucets will spray the key container ...

Страница 27: ...Page 22 Introducing the SUPRA System Components ...

Страница 28: ...Before using your eKEY and eSYNC Cradle you must prepare them for operation In this chapter you learn how to Set up your eSYNC Cradle Charge your eKEY Install Palm Desktop software Perform a HotSync Install add on applications Remove applications ...

Страница 29: ...he back of the Cradle connector 2 Insert one end of the phone line provided with your eKEY into either of the two phone ports on the bottom of the Cradle Insert the other end of the phone line into an open phone jack 3 If you are connecting your Cradle to a PC turn off the PC and connect the Cradle to a COM serial port on your PC Important Do not connect the Cradle to a COM port or disconnect the ...

Страница 30: ...and eKEY Cradle plugged in simultaneously Unplug your existing phone line from the wall and plug it into either of the phone ports on the back of the Cradle Plug the provided phone line into the remaining open port in the Cradle and connect the other end into the phone jack in the wall ...

Страница 31: ...note the following battery considerations Under normal conditions the batteries charge when you place the eKEY on the Cradle each day Conserve battery life by minimizing the use of the backlight feature and changing the Auto off setting that automatically turns the eKEY off after a period of inactivity If the batteries drain so much that the eKEY cannot operate it stores your data safely for about...

Страница 32: ...o to online Help in Palm Desktop software for information about using the software To ensure a safe and uninterrupted installation of Palm Desktop software please do the following before installing Turn off your PC and connect the Cradle to it Do not connect or disconnect the Cradle while your PC is turned on If you are installing from diskettes rather than the CD ROM included in the box make sure...

Страница 33: ...lign smoothly with the Cradle when it is inserted properly 2 Start HotSync Manager if it is not running On the Windows desktop click Start and then choose Programs Navigate to the Palm Desktop software program group and choose HotSync Manager You can also start the Palm Desktop software which automatically opens the HotSync Manager 3 Press the HotSync button on the cradle Important The first time ...

Страница 34: ... 2 MB on your handheld The Install Tool makes it easy to install software on your handheld during a HotSync operation There are a variety of third party applications available for your eKEY To learn more about these applications go to the web site http www palm com Note Any game or application that you install on your handheld resides in RAM memory you can delete these applications at any time To ...

Страница 35: ...Page 30 Getting Started 3 Click Install Tip Access the Install Tool dialog by selecting Install Tool from the Palm Desktop program group or by double clicking any file with a PRC file extension ...

Страница 36: ...it simply removes it from the list of applications to install 8 Perform a HotSync operation to install the application s you selected in Step 6 Removing applications Remove applications from your handheld if you run out of memory or decide that you no longer need an application Only add on applications patches and extensions that you install may be removed You cannot remove the applications that r...

Страница 37: ...Page 32 Getting Started 5 Tap Delete 6 Tap Yes 7 Tap Done ...

Страница 38: ...so when you tap an element on the screen the handheld can detect exactly which task you want to perform Important Always use the point of the stylus for tapping or making strokes on the handheld screen Never use an actual pen pencil or other sharp object to write on the handheld screen With your handheld turned on you can tap the handheld screen to perform many operations such as the following Ope...

Страница 39: ...nd text anywhere in your data abc With the cursor in an input field tap the dot below the abc field to activate the alphabetic keyboard 123 With the cursor in an input field tap the dot below the 123 field to activate the numeric keyboard Check box When a check mark appears in a check box the corresponding option is activated If a check box is empty tapping it inserts a check mark If a check box i...

Страница 40: ... line at a time To scroll to the previous page tap the scroll bar just above the slider To scroll to the next page tap the scroll bar just below the slider You can also scroll to the previous and next pages by pressing the upper and lower portions of the scroll button on the front panel of the handheld Next previous arrows Tap the up and down arrows to display the previous and next page of informa...

Страница 41: ... Launcher displays the current time battery level and application category To open an application 1 Tap the Applications icon 2 Tap the icon of the application that you want to open If you have many applications installed on your handheld tap the scroll bar to see all of your applications Tip To find an application quickly you can write the Graffiti character for the first letter of its name The A...

Страница 42: ...r handheld Using the onscreen keyboard Using Graffiti Onscreen keyboard When you create or edit a record in an application such as Address Book you can open the onscreen alphabetic and numeric keyboards to enter data After a keyboard is open tap to open any of the other keyboards including the international keyboard Note You cannot enter Graffiti characters while using the onscreen keyboard Tap he...

Страница 43: ...raffiti See Installing add on applications in Chapter 2 for more information The Memo Pad application is ideal for practicing Graffiti To open Memo Pad 1 Tap the Memo Pad application icon 2 Tap New Note A blinking cursor appears on the first line of the new memo to indicate where new text will appear Backspace Carriage return Tab Caps lock Caps shift Tap here to display alphabetic keyboard Tap her...

Страница 44: ...Chapter 3 Page 39 New memo cursor Tap New Write in Graffiti area ...

Страница 45: ... correctly you achieve 100 accuracy The heavy dot on each shape shows where to begin the stroke Certain characters have similar shapes but different beginning and end points Always begin the stroke at the heavy dot You should not create the heavy dot it is only there to show you where to begin the stroke Most characters require only a single stroke When you lift the stylus from the Graffiti writin...

Страница 46: ...e to create both the uppercase and lowercase version of a letter 3 Position the stylus in the left hand side of the Graffiti writing area 4 Start your stroke at the heavy dot and draw the stroke shape as it appears in the tables 5 Lift the stylus from the screen at the end of the stroke shape When you lift the stylus from the screen your handheld recognizes your stroke immediately and prints the l...

Страница 47: ...uld draw strokes that nearly fill the Graffiti writing area To delete characters simply set the insertion point to the right of the character you want to delete and make the backspace stroke draw a line from right to left in the Graffiti writing area Write at natural speed Writing too slowly can generate errors Do not write on a slant Vertical strokes should be parallel to the sides of the Graffit...

Страница 48: ...Chapter 3 Page 43 The Graffiti alphabet Letter Strokes Letter Strokes A N B O C P D Q E R F S G T H U I V J W K X L Y M Z Space Back Space Carriage Return Period tap twice ...

Страница 49: ...d as a capital letter Use the Caps Shift stroke Tip When Caps Shift is active an up arrow symbol appears in the lower right corner of the handheld screen If you accidentally activate Caps Shift backspace will cancel it To enter only capital letters Caps Lock Use the Caps Lock stroke Tip When Caps Lock is active an underlined up arrow symbol appears in the lower right corner of the handheld screen ...

Страница 50: ...n the Graffiti writing area When you make this tap you activate Punctuation Shift and a dot appears to show it is active The next stroke you make with the stylus creates a punctuation mark Note When Punctuation Shift is active you can make a symbol stroke anywhere in the Graffiti writing area the letters or numbers side Number Strokes Number Strokes 0 5 1 6 2 7 3 8 4 9 Punctuation shift ...

Страница 51: ...keyboard anytime you need to enter text or numbers on your handheld You cannot enter Graffiti characters while using the onscreen keyboard To use the onscreen keyboard 1 Open any application 2 Tap any record or tap New 3 Tap abc to open the alphabetic keyboard or tap 123 to open the numeric keyboard Symbol Stroke Symbol Stroke Period Dash Comma Left Paren Apostrophe Right Paren Question Slash Excl...

Страница 52: ...board also includes a dialog box for international characters Switch among the three dialogs at any time to enter the exact text you need 5 After you finish tap Done to close the onscreen keyboard and place the text in the record Tap here for alpha keyboard Tap here for numeric keyboard ...

Страница 53: ...Page 48 Entering Data in Your SUPRA Handheld Computer ...

Страница 54: ...eady on your eKEY in order for changes to be received during eSYNC If you do not have roster and listing data on your eKEY see Downloading Listings in Chapter 7 for more information Feedback sent by other eKEY holders that have shown your listings Any messages from your Board Broker office and SUPRA that have been composed since your last eSYNC A message indicating the number of showings that have...

Страница 55: ...Page 50 Using the eSYNC Application message and the KeyBox activity sent from KIMnet See Setting KeyBox Assignments in Chapter 7 for more information ...

Страница 56: ... performed an eSYNC you must perform a manual eSYNC to receive a new roster database and the entire listing database for your market area See Downloading Listings in Chapter 7 for information on downloading new roster and listing files Automatic eSYNC The eSYNC operation lasts only a few minutes and takes place during a preset time between midnight and 6 AM Only changes are sent to your eKEY To pe...

Страница 57: ...dle is communicating with KIMnet A green light indicates the eKEY is connected to the Cradle or is in the process of being re charged Important Do not remove the eKEY from the eSYNC Cradle when the red light is illuminated When the green light illuminates the eSYNC operation is complete You may remove the eKEY from the Cradle however you may not use the Key until the information received during eS...

Страница 58: ...follow the successful update message You must view your messages before you can continue using your eKEY When an eSYNC is not successful a message appears prompting you to perform a manual eSYNC or call the KeyBox office managing the KeyBox system Changing the eSYNC dial up configuration You may change preset configuration options for the eSYNC function when necessary Follow the instructions below...

Страница 59: ...Mnet The phone number that is checked is the phone number for dialing KIMnet during an eSYNC You can enter phone numbers for dialing both from home and from the office These numbers can also be changed if you travel outside the local dialing area and must enter another phone number to access KIMnet Dial prefix Check this box to enable a dialing prefix and enter the necessary dialing prefix The dia...

Страница 60: ...on the SUPRA handheld computer 2 Tap the Applications icon 3 Tap the eSYNC icon 4 Tap the Menu icon A menu bar displays two options Configuration and Options Tap the Configuration option if it is not already highlighted Two options Dial Up and MLS Info appear in the drop down list Disable Call waiting Check this box to disable call waiting and enter the appropriate code determined by your telephon...

Страница 61: ...ant listings sent to your eKEY during each eSYNC 7 Tap the check box next to Download Roster to indicate whether you want listings sent to your eKEY during each eSYNC 8 Tap OK Delete Listing or Roster Database If you are not using the listings or roster feature and want to save space on your SUPRA handheld computer you can delete the current listings or roster database ...

Страница 62: ...plication Use the eKEY help screens Interpret the meaning of audio tones programmed into your eKEY Obtain a listing key from a KeyBox Enter feedback after showing a listing to be sent to the listing agent Release a shackle on a KeyBox Read KeyBox information Make programming changes to your eKEY or KeyBox Perform a manual update View error codes ...

Страница 63: ...display screen Viewing menu options When the eKEY application is started the menu option last used in the application is highlighted To select an option press the up or down arrow button on the shell front until the selection you want is highlighted and press enter or press the number button of the option on the shell front There are seven menu options on the Supra eKEY Main Menu From the first sc...

Страница 64: ...tions 1 Scroll to highlight the main option For example scroll to the Program Key Keybox option 2 Press enter to select the option Sub options that are available appear in the viewing port 3 Press 0 on the shell front to return to the eKEY main menu or press the arrow button until O Return to Main Menu is highlighted and press enter ...

Страница 65: ...g the application open the shell front and view the help information displayed at the bottom of the viewing area Note Use the scroll bars to view help information below the viewing area Scroll bars also return you to the top of the help screen For additional help tap the Field Support tab and call the number displayed to contact SUPRA s Field Support Hotline ...

Страница 66: ... on the keypad 2 beeps You have entered a code sequence on the keypad 4 beeps A keypad function is completed 1 buzz You have entered an incorrect code or You have incorrectly entered 10 consecutive code entries within a 10 minute period When this happens the eKEY locks up for 10 minutes and you are not able to use the Key At the end of this time period the Key self activates and is ready for use 2...

Страница 67: ...ed portion of the KeyBox After a few seconds the key container drops partially from the KeyBox Tip The gold contacts on the Key must match the contacts on the KeyBox receptacle 7 Grasp the sides of the key container and pull it straight down to remove it completely from the KeyBox Once the key is obtained the eKEY displays an Operation Successful message on the display If you receive an error mess...

Страница 68: ... few seconds after you obtain a key from the KeyBox You can indicate to create feedback now later or not at all If you indicate you do not want to create feedback you cannot return and enter feedback later unless you release the key container again If you indicate you want to enter feedback later you are prompted to create a name for the feedback At any time you can go to your eDATA application an...

Страница 69: ...ent with an eKEY will receive the feedback after their next eSYNC A listing agent with a DisplayKEY can view the feedback on the agent website in the Showing Activity Reports option Turning eFeedback on or off The eFeedback option can be turned on or off from the eKEY menu To turn the eFeedback option on or off 1 Open the eKEY shell 2 Turn on the SUPRA handheld computer 3 Tap the Applications icon...

Страница 70: ... Preferences The Preferences screen appears 7 Check the box to have the eFeedback alert appear after obtaining a key from a KeyBox Uncheck the box if you do not want to have the eFeedback alert appear after showing a listing ...

Страница 71: ... four digit shackle code for the KeyBox 6 Insert the back of your eKEY into the KeyBox so that it fits snugly into the KeyBox receptacle The gold contacts on the eKEY must match the contacts on the KeyBox The shackle releases after a short delay A Successful message appears in the display screen If you receive an error message see Appendix A Error Codes for help in determining how to correct the e...

Страница 72: ...peration Reading new KeyBox access information 1 Close your eKEY shell 2 Press the on button 3 Highlight the Read Keybox option 4 Press enter The Read Keybox sub option is highlighted 5 Press enter to select it The shackle code prompt appears 6 Enter the shackle code when prompted 7 Insert the back of your eKEY into the KeyBox so that it fits snugly inside the KeyBox receptacle The gold contacts o...

Страница 73: ...g agent s Key serial number and the date and time the listing was shown Call KIMvoice to hear the name and contact phone number of the agent assigned to the serial number or to request a fax report See Names of showing agents in Chapter 8 for instructions on using KIMvoice Reviewing KeyBox access information Your eKEY stores information for the last five KeyBoxes you have read so you can review it...

Страница 74: ... information If there are more than seven showings tap the down arrow in the bottom right corner of the screen to display additional showing information Up to 43 entries are displayed 8 To view information from previous KeyBox reads tap the down arrow in the upper right corner of the screen and select the KeyBox serial number you want to view 9 Press Done to return to the Read Keybox sub options s...

Страница 75: ...ox Change the CBS code in a KeyBox Read the settings of a KeyBox Note All programming changes are effective immediately however you must perform an eSYNC before the changes are recorded in KIMnet Changing the PIN code in an eKEY You received your PIN code when you received your eKEY If you want to change the PIN code issued to you you can reprogram it to another number Important DO NOT attach your...

Страница 76: ...he new PIN code is recorded in KIMnet Changing the shackle code in a KeyBox Each KeyBox has a four digit shackle code that is used to place or remove a KeyBox set a KeyBox to open during assigned timed access hours or 24 hours a day and to read a KeyBox You received the KeyBox shackle code when you received your KeyBox You can reprogram your KeyBox with a different shackle code if you prefer Impor...

Страница 77: ...n KIMnet Changing access hours in a KeyBox Access hours established by your Association Board MLS are programmed into each KeyBox when the KeyBox is manufactured Contact your Association Board MLS to determine the timed access hours programmed into your KeyBox Access hours are set at Standard Time ST If your area participates in Daylight Savings Time DST it is important to remember that access hou...

Страница 78: ...n prompted The Program Time sub menu displays with three options 8 Press 1 to select the Activate 24 Hour Access option 9 Insert the back of your eKEY into the KeyBox so that it fits snugly inside the KeyBox receptacle The gold contacts on the eKEY must match the contacts on the KeyBox An Operation Successful message appears confirming that the 24 Hour Access feature is successfully activated in t...

Страница 79: ...ight the Change Access Hours option 6 Press enter 7 Enter the shackle code when prompted The Program Time sub menu displays with three options 8 Press 2 to select the Activate Daytime Hours option 9 Insert the back of your eKEY into the KeyBox so that it fits snugly inside the KeyBox receptacle The gold contacts on the eKEY must match the contacts on the KeyBox A Successful Operation message appea...

Страница 80: ...he Program Key Keybox option 4 Press enter 5 Highlight the Change Access Hours option 6 Press enter 7 Enter the shackle code when prompted The Program Time sub menu displays with three options 8 Press 3 to select the Customize Access Hours option 9 When prompted enter an hour in the START time field Enter the minutes after the colon For example enter 9 or 09 for the hour and 15 for the minutes in ...

Страница 81: ... correct the error Important The new access hours are effective immediately in the KeyBox however you must eSYNC before the new hours are recorded in KIMnet Tip Record the new access hours programmed in the KeyBox in the eDATA inventory option Using Call Before Showing CBS Each KeyBox has a Call Before Showing CBS code feature that allows the listing agent to control access to a listing When the f...

Страница 82: ...KEY must match the contacts on the KeyBox An Operation Successful message appears if the CBS code has been successfully activated It confirms that the CBS code is turned on in the KeyBox Note If you receive an error message see Appendix A Error Codes for help in determining how to correct the error Important The CBS code option is activated immediately in the KeyBox however you must eSYNC before t...

Страница 83: ...acts on the eKEY must match the contacts on the KeyBox A Successful Operation message appears if the CBS code has been successfully de activated It confirms that the CBS code is turned off in the KeyBox Note If you receive an error message see Appendix A Error Codes for help in determining how to correct the error Important The CBS code is turned off immediately in the KeyBox however you must eSYN...

Страница 84: ...s one of your listings that has the CBS code activated give them the seven digit code provided by the system 10 Re enter the last four digits of the new CBS code 11 Insert the back of your eKEY into the KeyBox so that it fits snugly inside the KeyBox receptacle The gold contacts on the eKEY must match the contacts on the KeyBox A Successful Operation message appears if the CBS code has been succes...

Страница 85: ...ss the on button 3 Highlight the Manual Update or CBS option 4 Press enter The Update Key screen appears 5 Enter the CBS code for the KeyBox in the CODE field on the Update Key screen Press enter Note If you entered the CBS code correctly the Operation Successful message appears If you receive an error message see Appendix A Error Codes for help in determining how to correct the error Accessing a ...

Страница 86: ...ettings The Read KeyBox option allows you to read a KeyBox and view the settings on the KeyBox The screen displays the KeyBox serial number the shackle code the CBS code whether CBS is on or off in the KeyBox whether timed access is on or off in the KeyBox and the KeyBox access starting and ending times You must know the shackle code in order to read a KeyBox s settings 1 Close your eKEY shell 2 P...

Страница 87: ...Page 82 Using the eKEY Application screen displays the settings for the KeyBox ...

Страница 88: ...pdate code into your eKEY Once you have obtained the new update code using one of the above options you must enter the code into your eKEY 1 Close your eKEY shell 2 Press the on button 3 Highlight the Manual Update or CBS option 4 Press enter The Update Key screen appears 5 Enter the numeric update code the code you received through either KIMvoice or KIMnet Press enter Note If you entered the upd...

Страница 89: ...error codes using the Error Codes function 1 Close your eKEY shell 2 Press the on button 3 Highlight the Error Codes option Press enter The Review Errors screen appears 4 Open your eKEY shell to view the entire screen 5 Tape Done to return to the eKEY functions screen Note For more information on error codes See Appendix A Error Codes ...

Страница 90: ...on enables the eKEY user to Search and view current MLS listings View personal listings View Hotsheet information Create profiles and view matching listings Search and view the membership roster View and maintain KeyBox inventory View showing information View eFeedback information View messages from the Association MLS your Broker office and SUPRA ...

Страница 91: ...er 3 Tap the Applications icon until All is shown in the upper right corner 4 When All is showing in the upper right corner all of the icons are displayed 5 Tap the eDATA icon to start the application 6 The main eDATA screen appears 7 There are six options on the main eDATA screen Listings Roster Inventory Showings Messages and eFeedback Tap any of these options to view related information ...

Страница 92: ...n exact mirror of the MLS system but is intended to be a portable collection of listing records that fit your usage criteria Note No data appears in the listings function on your eKEY until your market area has been created in KIMweb and you have performed a manual eSYNC See Defining your Market Area in Chapter 7 for more information Viewing the listing menu 1 Open the eKEY shell 2 Turn on the SUP...

Страница 93: ...ch allows you to specify which listings in your database to view 1 Tap the eDATA icon from the SUPRA handheld computer main menu to start the application 2 Tap the LISTINGS button on the main eDATA screen 3 Tap the Custom Search button on the Listing Selection screen 4 You can create a custom search to display listings by specific areas price ranges classes statuses minimum number of bedrooms mini...

Страница 94: ...lude in your search and tap the Add button To remove an area you have selected tap the area in the box on the right and tap the Remove button To start over with your area selection tap the Clear button at the bottom of the screen To return to the Custom Search screen without selecting specific areas for your search tap the Cancel button Tap OK when you have finished selecting areas 8 To select a p...

Страница 95: ...f you do not choose specific classes 11 All of the classes selected by your Association MLS for display on the eKEY are listed in the left box To select a class tap the class you want to include in your search and tap the Add button To remove a class you have selected tap the class in the box on the right and tap the Remove button To start over with your class selection tap the Clear button at the...

Страница 96: ...ur search tap the Cancel button Tap OK when you have finished selecting statuses 14 You can select the minimum number of bedrooms and bathrooms for your search Click the down arrows in the Bdrs and Bath fields to select options from the drop down menus 15 Select the fields and the search criteria for up to three additional fields Additional searchable fields Your Association MLS defines the additi...

Страница 97: ...ight of the field name When you tap on the down arrow three options are displayed Blank Y for yes and N for no The Yes No search allows you to include listings with a particular feature in your search or exclude listings with a particular feature from your search For example if the field you chose to search on was Pool and you selected Y then all listings with a pool are included in your search re...

Страница 98: ...etermined by your Association MLS On some Text search fields there may be an option to choose whether you want the text you enter to be an equal match a minimum match or a maximum match For example if the field you chose to search on was Approximate Square Footage you might enter 1400 for your text and then choose it to be a minimum value then all listings with at least 1400 square feet are includ...

Страница 99: ...1 Once you have entered all of the custom search selection criteria tap the Search button to display the search results 2 Use the scroll bar on the right to scroll through the listings in the search results 3 To change the sort criteria tap the down arrow in the bottom right corner of the screen You may sort by area or price 4 Tap a listing to view details about that listing The first screen of Ta...

Страница 100: ... fields chosen by your Association MLS 6 Tap the down arrow again to view additional fields chosen by your Association MLS Note You may have a different number of pages of information for each listing based on the fields and the number of characters in each field displayed as chosen by your Association MLS ...

Страница 101: ...7 Tap Done to return to the Search Results screen Setting up profiles The profile feature allows you to create customized client profiles Each profile lists your client s preferences 1 Open the eKEY shell 2 Turn on the SUPRA handheld computer 3 Tap the Applications icon Tap the arrow on the Listing Agent field to go to the roster display Tap the agent name to see detailed agent information Tap the...

Страница 102: ...ursor appears at the top of the screen 8 Enter a name for the profile 9 Enter the criteria for the profile using the same steps as performing a custom search See Performing a custom search for more information At least one search criteria on the Profile screen must be specified 10 You may enter notes for the profile by tapping on the Note button in the upper right corner of the screen The Notes sc...

Страница 103: ...file listings Once you have created profiles you can view the listings in your market area that match the specifications in your profile at any time 1 Tap the LISTINGS button on the eDATA main menu 2 Tap PROFILE SEARCH from the Listings Selection screen A list of saved profiles is displayed 3 Tap a profile and the search criteria for the profile is displayed 4 Tap the Search button to display the ...

Страница 104: ... menu 2 Tap PROFILE SEARCH from the Listings Selection screen A list of saved profiles is displayed 3 Tap the name of the profile you want to change 4 Tap Edit 5 Make any changes to the search criteria and tap OK 6 Click Done when you have completed your changes Searching for a listing by address The address search allows you to search on all or part of an address to find a listing 1 Tap the LISTI...

Страница 105: ...taining the part of the address you entered 4 You may sort the listings by price or by area by tapping the down arrow in the bottom right corner of the screen 5 Tap a listing to display the entire listing record Use the scroll bar to scroll through the listing information Searching for a listing by MLS ID The MLS ID search allows you to search for a specific listing by its MLS listing number 1 Tap...

Страница 106: ...ults screen does not display the listing verify the listing number and re enter it Important You can search only those listings that are included in your market area Viewing personal listings The personal listings option on the listings menu displays your current listings Only personal listings in your market area are displayed The personal listings are updated during each nightly eSYNC 1 Tap the ...

Страница 107: ...pears in the Hotsheet function on your eKEY until you create your market area criteria in KIMweb and perform a manual eSYNC See Defining your Market Area in Chapter 7 for more information 1 Tap the LISTINGS button from the eDATA main menu screen 2 Tap HOTSHEET LISTINGS from the Listings Selection screen on the eDATA main menu screen to view the Hotsheet listings in your market area 3 You may sort ...

Страница 108: ... phone number and email address If the Roster contains between 12 000 to 19 999 members the roster information includes the following details for each member name phone number office name and office phone number The email address is not provided If the Roster contains 20 000 or more members the roster information includes the following details for each member name and phone number No other informa...

Страница 109: ...sing Graffiti or the onscreen keyboard enter the first few letters of the member s last name Note As you enter the letters in the Look Up field the list scrolls to the nearest matching record 4 Continue to enter letters to spell the member s name until it is highlighted on the screen Note If the member is not in the roster the roster displays the nearest match but does not highlight a name 5 Tap t...

Страница 110: ...Chapter 6 Page 105 6 Tap Done to return to the first screen of the Roster list ...

Страница 111: ...nly changes the information contained on the eKEY KeyBox information you enter includes the following KeyBox serial number Listing ID Shackle code CBS Call Before Showing on off indicator CBS Call Before Showing code Access hours Address where the KeyBox is located Adding KeyBox information 1 Open the eKEY shell 2 Turn on the SUPRA handheld computer 3 Tap the Applications icon 4 Tap the eDATA icon...

Страница 112: ...kle Code field then enter the four digit code 10 Tap the small box to the left of the CBS Code field to indicate that the CBS feature is turned on in a KeyBox 11 Tap the CBS Code field then enter the seven digit CBS code 12 Tap the Access Hours field and enter the access hours for the listing The time period entered indicates when a listing can be shown 13 Tap the Address field and enter the addre...

Страница 113: ...TORY button on the eDATA main menu screen A summary list of KeyBox information you have entered is displayed 2 Tap an entry to view detailed information about the KeyBox Deleting a KeyBox from your inventory record 1 You may delete a KeyBox from your inventory Tap the INVENTORY button on the eDATA main menu screen A summary list of KeyBox information you have entered is displayed ...

Страница 114: ...Chapter 6 Page 109 2 Tap the KeyBox you want to delete 3 Tap the Delete button ...

Страница 115: ...on delivered to your eKEY you must first designate in KIMweb the KeyBoxes you want to receive information on during each eSYNC See Setting KeyBox Assignments in Chapter 7 for instructions on selecting KeyBoxes for eSYNC Viewing showing activity 1 Open the eKEY shell 2 Turn on the SUPRA handheld computer 3 Tap the Applications icon 4 Tap the eDATA icon to start the application 5 Tap the SHOWINGS bu...

Страница 116: ... The address is only displayed on the showing activity record if You assigned the listing ID to the KeyBox when setting your KeyBox assignments in KIMweb see Setting KeyBox Assignments in Chapter 7 for more information or You entered the address in the KeyBox record under the Inventory option in eDATA 7 Tap an entry to select it The Showing Activity Detail screen is displayed Note Tap on the agent...

Страница 117: ...ndicates there is feedback from the showing agent Tap the View Feedback button to display the feedback information See eFeedback for more information 9 Tap Done to return to the Showing Activity Detail screen 10 Tap Done to return to the Showing Activity List screen ...

Страница 118: ...r your listings Viewing messages immediately after eSYNC 1 View the first message notifying you of the update status of your eKEY 2 Tap OK if your eKEY has been successfully updated during eSYNC Note Conduct a manual eSYNC if your eKEY has not been updated or if you receive a message instructing you to perform a manual eSYNC in order to receive a complete listing and roster database See Manual eSY...

Страница 119: ... Tap the MESSAGES button on the eDATA main menu screen The Messages list screen appears displaying a summary of the messages you received during eSYNC Messages are sorted by the date sent beginning with the most recent 6 Tap an entry to view the entire message ...

Страница 120: ...115 7 Use the horizontal arrows or the scroll button to scroll between the previous message and the next message 8 Click Done to return to the Messages list screen 9 Click Done to return to the eDATA main menu screen ...

Страница 121: ...ing a listing The feedback alert automatically appears after you ve shown a listing by obtaining the key with your eKEY You have the option of sending feedback immediately later or not at all Note If you choose not to enter feedback you cannot get the option back unless you obtain the key again Sending feedback immediately 1 To send feedback immediately choose the Now option from the eFeedback Ale...

Страница 122: ...agent or if they should contact you or specify that no contact is needed 7 The Notes field is for entering any additional information for the listing agent 8 Tap Send when you have completed entering the feedback information Sending feedback later 1 To send feedback later choose the Later option from the eFeedback Alert screen 2 Enter a name to help you remember the showing when you enter the feed...

Страница 123: ...TA at any time to enter the information for feedbacks you marked as later or to edit any feedback information you have already entered before sending it during eSYNC The check mark in the last column indicates the feedback is entered and will be sent during the next eSYNC Sending feedback During the next eSYNC the feedback information is delivered to KIMnet When a listing agent performs an eSYNC t...

Страница 124: ...e Options menu select Preferences 3 Check the box to activate the eFeedback option Un check the box to turn off the eFeedback option Viewing feedback from a showing agent 1 Open the eKEY shell 2 Turn on the SUPRA handheld computer 3 Tap the Applications icon 4 Tap the eDATA icon to start the application ...

Страница 125: ...reen appears displaying the last 14 days of showing activity delivered during the last eSYNC 6 The check mark in the first column on the Showing Activity list indicates there is feedback for that showing Tap the showing record to view the showing information 7 Tap the View Feedback button to view the feedback information ...

Страница 126: ...ebsite that enables you to access KIMnet At the agent website you can Obtain an update code Set your market area for listing information Download SUPRA applications Designate KeyBoxes for reports and eSYNC View KeyBox information Generate reports Visit other links ...

Страница 127: ...you to view information related to you in that MLS See Appendix C Cooperating Systems for more details 4 Select Agent Login from the three available options Administrator Login Office Broker Login Agent Login 5 Enter your eKEY serial number in the first field 6 Enter your PIN code in the second field 7 Click LOGIN The Welcome screen appears with links to various areas on the website They include U...

Страница 128: ... If you obtain an update code from either KIMweb or KIMvoice you must eSYNC before you can obtain an update code a second consecutive day from KIMvoice or KIMweb To entering your update code into your eKEY Once you have obtained the new update code you must enter the code into your eKEY 1 Close your eKEY Shell 2 Press the on button 3 Highlight the Manual Update or CBS option 4 Press enter The Upda...

Страница 129: ...t area to include all of the listings for your MLS If the maximum number of listings your eKEY can hold is less than the total number of listings available in your MLS you must select which listings you want for your market area Your market area is defined by choosing Classes Areas Statuses Price range To define or change your market area 1 Log on to the agent website see Logging on to the Agent W...

Страница 130: ...market area is defined on KIMweb the listings in your market area can be transferred to your eKEY Transfer listings to your eKEY Once you have saved your Market Area perform a manual eSYNC to transfer the listing data to your eKEY During the manual eSYNC the listing records that match your selected criteria will be delivered to your eKEY Every night thereafter during the eSYNC process your eKEY wi...

Страница 131: ...en 12 000 to 19 999 members the following information is included for each member name phone number office name and office phone number If the roster contains 20 000 or more members the following information is included for each member name and phone number Along with your listing data a complete agent roster will be delivered to your eKEY during your first Manual eSYNC KIMnet can deliver to your ...

Страница 132: ... or if you accidentally delete an application you may download the applications from the website and transfer them to your eKEY To download an application log on to the agent website see Logging on to the Agent Website and click the KIMweb Auto Download Wizard link in the Downloads section on the Welcome page Follow the onscreen instructions to save the applications onto your eKEY ...

Страница 133: ...nts section on the Welcome page The Maintain screen in the Assignments link enables you to Designate which of your KeyBoxes you want included in the nightly eSYNC and KeyBox Reports Select a maximum of 50 KeyBoxes to be included in the nightly eSYNC and an unlimited number of KeyBoxes for KeyBox Reports The last 14 days of showing activity is downloaded during eSYNC Assign KeyBoxes to listing IDs ...

Страница 134: ...D and address where the KeyBox is located Feedback entered by the agent who accessed the KeyBox You may choose to receive a report for all of your KeyBoxes you have designated to be included in reports or you may choose to obtain a report for an individual KeyBox by serial number Important You must have designated in the Assignment Maintenance screen the KeyBoxes you want included in reports befor...

Страница 135: ...ber KeyBox shackle code KeyBox CBS code and status KeyBox beginning and ending access times The listing ID and address where the KeyBox is located You may choose to receive a report for all of your KeyBoxes you have designated to be included in reports or you may choose to obtain a report for an individual KeyBox by serial number Important You must have designated in the Assignment Maintenance scr...

Страница 136: ...Chapter 7 Page 131 Selecting Links Two options Supra and eKEY appear in the Links section of the Welcome screen Select either option to learn more about the eKEY and SUPRA products ...

Страница 137: ...Page 132 Using KIMweb ...

Страница 138: ... Using KIMvoice When you phone KIMvoice for information you can Receive update codes Request reports for KeyBox activity eKEY activity and KeyBox shackle codes and CBS codes Obtain the names of agents who have shown your listings ...

Страница 139: ...ption Follow the steps in the following table to carry out the KIMvoice update option Log onto the agent website to get an update code See Logging onto the Agent Website in Chapter 7 for instructions on accessing KIMnet Perform a manual eSYNC See Manual eSYNC in Chapter 4 to complete this option Important If you obtain an update code from either KIMvoice or KIMweb you must eSYNC before you can obt...

Страница 140: ...hen your four digit PIN number followed by the pound key Enter your eKEY serial number located on the back of your Key on the telephone keypad followed by your PIN code and the pound sign 2 For an update code press 1 For a CBS code press 2 To request a report press 5 To identify the owner of a Key press 8 To quit press asterisk Press 1 on the telephone keypad 3 On your eKEY press the ON button Scr...

Страница 141: ... prompted enter the numeric update code you received from KIMvoice Press enter The Operation Successful message appears Note If you receive an error message see Appendix A Error Codes for help in determining how to correct the error ...

Страница 142: ... your KeyBoxes and their corresponding shackle codes and CBS codes are available by fax There are approximately twenty two entries per page on a fax report If you request more pages than are necessary your fax machine automatically cancels those extra pages You may request a fax report be sent to your personal fax your office fax or an alternate fax machine Your personal fax number and office fax ...

Страница 143: ...ter your eKEY serial number located on the back of your Key on the telephone keypad followed by your PIN code and the pound sign 2 For an update code press 1 For a CBS code press 2 To request a report press 5 To identify the owner of a Key press 8 To quit press asterisk Press 5 on the telephone keypad 3 For a voice report press 1 For reports by fax press 2 To quit press asterisk Press 1 for voice ...

Страница 144: ...rts by fax press 2 To quit press asterisk Press 2 for fax reports 4 To use your fax number press 1 To use your office fax number press 2 To route your fax to an alternate number press 3 For help press 4 To return to the Report menu press asterisk pound asterisk Press 1 to fax the report to your personal fax number Press 2 to fax the report to your office fax number Press 3 to fax the report to an ...

Страница 145: ...ress 2 To receive a list of your KeyBoxes and CBS codes press 5 To quit press asterisk Press 1 for a KeyBox activity report Please enter the KeyBox serial number and the shackle code followed by the pound key Enter the KeyBox serial number and the shackle code for the KeyBox then press the pound key Your fax is being prepared ...

Страница 146: ...ess 1 For a CBS code press 2 To request a report press 5 To identify the owner of a Key press 8 To quit press asterisk Press 5 on the telephone keypad 3 For a voice report press 1 For reports by fax press 2 To quit press asterisk Press 2 for fax reports 4 To use your fax number press 1 To use your office fax number press 2 To route your fax to an alternate number press 3 For help press 4 To return...

Страница 147: ...ey Enter the number of pages you want to receive followed by the pound key 7 To receive a KeyBox activity report press 1 To receive a KEY activity report press 2 To receive a list of your KeyBoxes and CBS codes press 5 To quit press asterisk Press 2 for an eKEY activity report 8 Your fax is being prepared ...

Страница 148: ...ress 2 To request a report press 5 To identify the owner of a Key press 8 To quit press asterisk Press 5 on the telephone keypad 3 For a voice report press 1 For reports by fax press 2 To quit press asterisk Press 2 for fax reports 4 To use your fax number press 1 To use your office fax number press 2 To route your fax to an alternate number press 3 For help press 4 To return to the Report menu pr...

Страница 149: ...want to receive followed by the pound key 7 To receive a KeyBox activity report press 1 To receive a KEY activity report press 2 To receive a list of your KeyBoxes and CBS codes press 5 To quit press asterisk Press 5 to receive a list of KeyBoxes and shackle codes and CBS codes for the KeyBoxes assigned to you 8 Your fax is being prepared ...

Страница 150: ... your eKEY serial number located on the back of your Key on the telephone keypad followed by your PIN code and the pound sign 2 For an update code press 1 For a CBS code press 2 To request a report press 5 To identify the owner of a Key press 8 To quit press asterisk Press 8 on the telephone keypad 3 Please enter a Key serial number followed by the pound key Enter the serial number of the Key owne...

Страница 151: ...Page 146 Using KIMvoice ...

Страница 152: ...you call Field Support Charge your eKEY as described earlier in this guide Make sure all the connections between the eKEY Cradle power source and phone line are secure Make sure the eKEY is seated properly in the eKEY Cradle Perform a reset on the eKEY Cradle by inserting a paper clip into the reset hole in the bottom of the eKEY Cradle If your eKEY is not updated perform a manual eSYNC If a funct...

Страница 153: ...ing seems to be preventing the container from closing do not force it Take the KeyBox to your KeyBox office for service Code forgotten or lost If you forget a KeyBox code select one of the following options If you set up KeyBox information in the Assignments Maintenance screen a listing of your KeyBoxes and their related codes is provided Log on to the agent website to view KeyBox information If y...

Страница 154: ...omputer 2 Tap the Applications icon 3 Tap the eSYNC icon 4 Tap the Menu icon A menu bar displays two options Config and Options A single option Dial up appears in the drop down list 5 Tap Dial up Verify the phone number for dialing KIMnet in the phone number field If your phone system requires a dialing prefix check the dialing prefix box and enter the dialing prefix in the appropriate field ...

Страница 155: ...he tip of an unfolded paper clip into the reset opening and gently press the reset switch inside the opening to reactivate the Cradle Resetting your SUPRA handheld computer Under normal circumstances you will not have to use the reset button On rare occasions however your SUPRA handheld computer may no longer respond to buttons or the screen In this case you need to perform a reset to get your han...

Страница 156: ...Never perform a hard reset unless a soft reset does not solve your problem Important Do not perform a hard reset unless instructed to do so by SUPRA Field Support Specialists To perform a hard reset 1 Hold down the power button on the front panel of the handheld 2 While holding down the power button use the reset tip tool or the tip of an unfolded paper clip or similar object without a sharp tip t...

Страница 157: ... retained Formats Preferences and other settings are restored to their factory default settings Restoring Data To restore your data after a hard reset 1 Click the HotSync icon in the Windows system tray bottom right corner of the taskbar Tip You can also click the HotSync command on the Palm Desktop software menu bar 2 From the HotSync Manager menu choose Custom 3 Select the appropriate user name ...

Страница 158: ...conduit settings for other applications 9 Click Done to activate your settings 10 Perform a HotSync operation Beaming applications If you accidentally delete an application or have to perform a hard reset you can beam the eSYNC eKEY and eDATA applications between eKEYs Your eKEY is equipped with an IR infrared port that you can use to beam information to another eKEY that s close by The IR port is...

Страница 159: ...your handheld To receive beamed information 1 Turn on your eKEY 2 Point the IR port directly at the IR port of the transmitting handheld to open the Beam Status dialog box 3 Tap Yes 4 Wait for the Beam Status dialog box to indicate that the transfer is complete and then tap OK to display the new entry SUPRA handheld computer isn t always responding cor rectly to taps If you are having trouble with...

Страница 160: ...Chapter 9 Page 155 3 Tap the down arrow in the upper right portion of the screen and select Digitizer 4 Follow the onscreen instructions using the stylus to tap in the center of each target ...

Страница 161: ...Page 156 Troubleshooting ...

Страница 162: ... website or call Field Support for service at 877 699 6787 These error messages may appear on the eKEY screen when you perform a function No Error Messages Action 1 DATA CORRUPTION Take your eKEY to your KeyBox office 2 KEY NOT UPDATED ESYNC eSYNC may have been interrupted Perform a manual eSYNC 3 KEY NOT UPDATED CALL OFFICE The Key is not authorized by the association Contact your KeyBox office f...

Страница 163: ...tact the listing agent or KeyBox office 8 KEY IS IN LOCKOUT The eKEY is in the 10 minute lockout state Wait 10 minutes for the Key to reactivate 9 KEY IS EXPIRED The eKEY is not updated Perform a manual eSYNC 10 TRACKING FULL Perform a manual eSYNC 11 UNSUCCESSFUL Other errors Go to the Error Codes menu option in your eKEY to view error codes listed in your Key 12 FAILED ESYNC ERROR CODE Perform a...

Страница 164: ...es Description Action 01 Login error Perform a manual eSYNC 02 Inactive Call KeyBox office 03 No carrier Repeat eSYNC procedure possible server problem 04 Modem error Check modem connection then repeat eSYNC 05 Invalid data Repeat eSYNC 06 No Tone Check phone wire connections 07 Busy Repeat eSYNC 08 No answer Repeat eSYNC procedure possible server problem 09 Time out eSYNC stopped before completio...

Страница 165: ...es whether it is a Key or Cradle problem 0B Write key s RTC error 0C Read key s eeprom error 0D Write key s eeprom error 0E Read key s firmware error 0F Write key s firmware error 10 Flash firmware error 11 Read base s RTC error 12 Write base s RTC error 13 Read base s eeprom error 14 Write base s eeprom error 09 Time out eSYNC stopped before completion Repeat eSYNC ...

Страница 166: ...1 Read base s RTC error 12 Write base s RTC error 13 Read base s eeprom error 14 Write base s eeprom error 15 Checksum error Replace the eKEY and Cradle 16 No update Removed eKEY too soon from the Cradle during eSYNC Repeat eSYNC 17 Abnormal eSYNC Repeat eSYNC procedure 18 Illegal firmware upgrade command For manufacturing only 35 Battery failure at power up Place the eKEY on the Cradle to recharg...

Страница 167: ...ong number of digits Verify the code number and re enter it A8 Bad pin code Verify the code number and re enter it AA Expiration update code exception Appears only during a manual eSYNC AB Bad tracking clear code Perform a manual eSYNC AF Card zapped Replace your eKEY B0 Bad MLS update code Appears only during a manual eSYNC Call your KeyBox office B1 Bad combined update code B2 Bad enhanced updat...

Страница 168: ...le code and re enter it D3 Operation restriction during release shackle E1 Owner only violation Do not attempt access Only the KeyBox owner is allowed access E2 Time access violation Do not attempt access outside timed access hours E3 On lockout list Call your KeyBox office ...

Страница 169: ...Page 164 Error Codes ...

Страница 170: ...eted by the Broker To create and send a broker message log onto the KIMnet website 1 Log onto www supraekey com 2 Select Office Broker Login from the three available options Administrator Login Office Broker Login and Agent Login 3 Enter your office ID in the first field 4 Enter your password in the second field If you don t know the password you can obtain it from the KeyBox office 5 Click the do...

Страница 171: ...Page 166 Special Instructions for Brokers ...

Страница 172: ...g KeyBoxes in a Cooperating SUPRA KeyBox System To access KeyBoxes in a cooperating KeyBox system The cooperating KeyBox system s code must be programmed into the agent s eKEY The cooperating KeyBox system must give the agent permission to receive an update code for the system Note A KeyBox contains only one system code and cannot be placed outside its own area Adding a cooperating system code to ...

Страница 173: ...nce your eKEY contains the system code for a cooperating KeyBox system you must contact the cooperating KeyBox system The cooperating KeyBox system administrator adds your name office and your eKEY into their KIM database which permits you to receive an update code for use in their system ...

Страница 174: ...must be updated every 30 days for the Advantage Express system codes programmed into your Key Knowing when to update in Advantage Express systems An UPDATE is printed on the back label of your eKEY That number represents the day of each month that your Key expires for each cooperating Advantage Express system in which you participate Phone each Advantage Express system s KIMvoice on that day or an...

Страница 175: ... update codes for the cooperating SUPRA systems in which you participate Your eKEY is programmed to recognize which update codes belong to which KeyBox systems Should you forget to eSYNC you can retrieve update codes for SUPRA systems both your own and cooperating systems by using one of the following methods Perform an immediate eSYNC to update your eKEY with update codes for all SUPRA systems in...

Страница 176: ...te code and KeyBoxes in your KeyBox system or 2 Select the name of the cooperating Board Association or MLS in which you participate from the drop down list on the Login screen This allows you to view information about the update code and KeyBoxes assigned to you in the cooperating SUPRA KeyBox system ...

Страница 177: ...gramming base A printed report is generated containing the showing agent s information 2 The agent can borrow a SuperKey from the Advantage Express System Administrator read the KeyBox information onto the Key and then transmit the data over the telephone to KIMvoice through an FSK transmission When in KIMvoice he can hear showing agent information or request a faxed KeyBox report 3 Read the Advan...

Страница 178: ...and 2 this device must accept any interference received including interference that may cause undesired operation Consumer Note Regarding the eSYNC Cradle This device has been tested and complies with Part 15b and Part 68 of the FCC Rules Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received inc...

Страница 179: ...Page 174 FCC Statements ...

Страница 180: ...rs Graffiti writing 44 Caring for the eKEY 11 Caring for the eKEY shell 15 Caring for the eSYNC Cradle 18 Caring for the KeyBox 20 CBS code report 143 Channels for stylus 10 Characters Graffiti 40 Charging eKEY batteries 26 Check boxes 34 Classes 90 Command buttons 34 Contacts 19 Contrast control 8 Cooperating 167 Cradle connecting to computer 11 16 for local HotSync operations 28 Current time 36 ...

Страница 181: ...nding applications using Graffiti writing 36 listing 100 front 12 G Graffiti alphabet 40 43 basic concepts 40 capital letters 44 defined 38 how to write characters 41 moving the cursor 46 numbers 44 punctuation marks 45 tips 42 writing area 9 40 H Hard reset 151 Hinge 14 Hot sheet 102 HotSync 4 button 16 first time operation 29 local operation 28 I Icons application 34 Incident report 67 Infrared ...

Страница 182: ...ers Graffiti writing 44 onscreen keyboard 34 37 46 Numeric buttons 12 O Obtaining the listing key 62 On button 12 Onscreen keyboard 37 46 P Personal listings 101 Pick lists 34 PIN code 70 Power button 8 PRC application file extension 30 Profiles changing 99 creating 96 viewing 98 Programming 70 access hours 73 76 CBS code 76 79 PIN code 70 shackle code 71 Punctuation marks Graffiti writing 45 onsc...

Страница 183: ...ving 66 Shackle code 71 Shackle code report 143 Shell back 13 front 12 Showing activity 110 129 Side channels for stylus 10 Soft reset 150 Starting applications 36 Statuses 91 Stylus dragging with 33 inserting in a side channel 10 tapping with 33 writing with 10 37 SUPRA applications 4 downloading 127 System requirements for Desktop soft ware 5 System requirements 5 T Tapping 33 Telephone ports 17...

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