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S
UPER 370DDE/370SDA
User's Manual
Troubleshooting
5-9 Contacting Promise Support
Promise Technical Support provides several support options for Promise
users to access information and updates. We encourage you to use one
of our electronic services, which provide product information updates for the
most efficient service and support.
If you decide to contact us, please have the following information available:
·
Product model and serial number
·
BIOS and driver version numbers
·
A description of the problem / situation
·
System configuration information, including: motherboard and CPU
type, hard drive model(s), IDE/ATAPI drives & devices, and other
controllers.
Technical Support Services
Promise Online
TM
Web Site
http://www.promise.com
(tech documents, drivers, utilities, etc.)
USA Tech Support Center
E-mail Support
Fax Technical Support
(408) 452-9163
Attention: Technical Support
Phone Technical Support
(408) 452-1180
8:30-5:00pm M-F Pacific Standard
Time
If you wish to write us for
support:
Promise Technology, Inc.
Attn: Technical Support
1460 Koll Circle, Suite A
San Jose, CA 95112 USA
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