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S
UPER 370DDE/370SDA
User's Manual
Troubleshooting
Promise Windows driver does not appear Device Manager
Windows may already be listing the controller under “Other Devices”
instead of “Hard disk controllers” section. In Device Manager under
“Other Devices” to see if it lists a “PCI Card”, or “RAID Controller”. If so,
highlight this listing and click on the “Properties” button, and then click
on the “Driver” tab. Depending on your version of Windows, choose
either “Change Driver” or “Update Driver”. Then follow the on-screen
prompts to complete installation of the driver. If Windows asks if you
want to test if the device can be removed safely click on “CANCEL.
Reboot the system to complete installation of the driver.
“Inaccessible Boot Device” Message Appears During Floppyless
Install of Windows NT or 2000
The “F6” key was not pressed at the appropriate time. Reboot the
system, and press the “F6” key when the message “Setup is inspect-
ing your computer’s hardware configuration…” appears in Windows NT4
or the message “Press F6 if you need to install third party SCSI or
RAID driver” appears in Windows 2000.
“No Hard Drives Found” Message Appears During CD-ROM Install of
Windows NT or 2000
The “F6” key was not pressed at the appropriate time. Reboot the system,
and press the “F6” key when the message “Setup is inspecting your
computer’s hardware configuration…” appears in Windows NT4 or the
message “Press F6 if you need to install third party SCSI or RAID driver”
appears in Windows 2000.
Performance Tips
Here are some tips that may optimize performance in a RAID 0 striped
array. If you are using an audio/video editing card, we also recommend
to review your card’s documentation for additional information.
Use FastTrak100 as D: or other non-bootable drive in a Striped Array
For A/V editing, keep the original system boot drive on the standard
IDE controller as C: drive. Partitioning software such as FDISK will see
the array as one physical drive, D: drive (or later). This will prevent file
fragmentation and provide better accessibility to the array.
Re-Configure PCI Latency Setting
The PCI Latency setting appears in some Mainboard BIOS. The setting
governs how much time is allocated to service each PCI slot. Promise
recommends a valueof 64. An optimal value is neither too high nor too
low and will vary from system to system.
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