Spectra Logic Spectra nTier300, Руководство по установке

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Appendix A – Technical Support
This chapter reviews the Spectra nTier300 VTL warranty and Spectra Logic’s repair
policies and processes:
ƒ
About SpectraGuard Technical Support
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RMA Returns on page 61
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Repair Policy: Warranty on page 62
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Limited Warranty
on page 63
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Service Options on page 63
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Requirements for Service on page 65
About SpectraGuard Technical Support
SpectraGuard ™ Technical Support provides comprehensive on-site maintenance by
Spectra Logic’s worldwide support team. Years in the industry have provided the
technical support team with extensive experience in diagnosing and correcting
problems with the data storage hardware, operating systems, networks, and backup
software packages.
Spectra Logic offers a worldwide on-site service and maintenance structure, refined
over many years to provide timely, professional service. Advanced service options can
be selected, however, that allow a data center to host its own spare components and
use data center staff for simple repairs. Many data centers choose to provide some
maintenance and repair services on-site to save money and time.
If You Have a Problem With Your nTier300 VTL
Before taking any action with SpectraGuard Technical Support, attempt to resolve the
problem yourself. Review the System Messages, if possible (see
Viewing Messages on
page 42), and take any action described in the message(s).
Note:
General information is always available on Spectra Logic’s web site
at
www.spectralogic.com .