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Section Four:
Troubleshooting
Commonly Encountered
Problems and Solutions
SYMPTOM
Your computer does not boot up after
installing the board.
POSSIBLE REMEDY
The sound board may not have been
inserted completely into the 16-bit slot.
Refer to Section Two: Installing Your
SoundExpression to install the sound
board properly.
SYMPTOM
The computer hangs, reboots itself, or
issues a parity error after the board is
installed.
POSSIBLE REMEDY
There is a hardware conflict between the
sound card and other interface cards in
your system. Power down and remove all
other cards except the SoundExpression,
your video card, and the hard drive
controller. Reboot again.
SYMPTOM
A device in your computer does not work
or does not work properly after the board
is installed.
POSSIBLE REMEDY
There might be a hardware conflict
between the sound card and the other
device. Run SNDINIT (page 19-22) to
find out which hardware setting is
conflicting
SYMPTOM
Your system hangs when you enter or
exit Windows.
POSSIBLE REMEDY
a) If you installed another sound card in
your system before, make sure you have
removed all its drivers in Windows
including any virtual device driver.
b) There might be conflicts with another
device in your system. Run SNDINIT
(page 19-22)
.
SYMPTOM
There is no sound output in games.
POSSIBLE REMEDY
a) Check that the speakers are connected
properly to the L-OUT (amplified
speakers) connector or SPK (unamplified
speakers) on the sound card. If your
speakers use batteries, make sure that
they have the batteries they need.
b) Refer to the documentation for the
application or operating system you are
Troubleshooting
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