background image

... on a siren

No beep when the detector button is
pressed

Is the cover closed? Is the detector stored in the central unit/phone dialer?

Have you installed batteries in the detector?

Are the batteries in good condition and positioned correctly?

The detector cannot be stored in the
central unit/phone dialer when the
button is pressed.

Is the cover closed?

Have you installed batteries in the detector?

Have you switched the central unit/phone dialer to storage mode?

The detector indicator does not light up
in response to a movement during the
test phase

Is the detector fixed at the correct height on the wall?

Have you passed through at least 2 beams (see page 13)?

Are the batteries in good condition and positioned correctly?

Have the batteries been installed in the correct position for at least 1 minute?

The system is triggered on detection even
when disarmed

Is the detector mounted correctly on the wall?

Is the cover closed? Is the tamper switch positioned correctly?

The system is not triggered on detection
when armed

Has the room in which the detector is located been empty for at least 2 minutes?

Are the group switches set correctly? (see page 9)

Check the detector’s area of coverage.

Accidental triggering with system armed

Is the detector located near a heat source?

Is the room inhabited by animals (rodents, birds)?

Are there any moving items in the detector’s field of action? (curtain, plant that moves in 
a draught)

Problem

Solutions

No beep when the system is
armed/disarmed

Have you installed batteries in the siren?

Are the batteries in good condition and positioned correctly?

Is the siren stored in the central unit/phone dialer?

Have you programmed the beep on the siren? see page 37.

Series of beeps when the system is armed

Door open?

Batteries faulty, see page 57, 

“Replacing the batteries“

.

The siren cannot be stored in the central
unit/phone dialer when the button is
pressed.

Have you installed batteries in the siren?

Have you switched the central unit/phone dialer to storage mode?
Are the batteries installed in the correct position?

Siren does not trigger on alarm 

Has the 2-minute exit delay elapsed?

Has the 10-second delay after triggering elapsed for the outdoor siren?

The siren triggers at a low level 

Has the 10-second delay after triggering of an outdoor siren elapsed?

Has the 10-second delay after triggering elapsed for the indoor siren?

Is the sound level setting that can be accessed from the LCD keypad adjusted correctly? 

Are the batteries in good condition?

The siren is triggered when the alarm
system is armed

Is the siren mounted correctly on the wall ?

Is the cover closed and locked? 

Is the tamper switch positioned correctly?

No beep on storage

This can be due to the button inside the siren being pressed down for too long. 
Check that the siren is on the “ Device list “. If it is there, remove it and repeat the storage
procedure, pressing briefly on the button inside the siren.

Troubleshooting

52

... on a movement detector

You can find the solutions to the most frequent problems on our web site 

www.somfy.xx

, section 

FAQ

(Frequently Asked Questions).

Содержание Protexial

Страница 1: ...P R OT E X I A L Wireless radio alarm system Installation manual...

Страница 2: ...4 Fix to the wall close the covers and test the devices 5 Adjust the installation settings 6 Test the installation We also strongly recommend that you read this installation manual carefully and make...

Страница 3: ...PSTN module 22 GSM module 23 Making the system settings 28 Recording a customised alarm message announcement 45 Testing the installation 46 Remote settings via telephone 47 Viewing stored information...

Страница 4: ...of the remote controls periodically send their operating status to the central unit battery level door open etc Tamper switch vandalism protection If any of the devices in your installation are vanda...

Страница 5: ...module Global System for Mobile communications or both if your alarm unit is fitted with both a PSTN and a GSM module or it sends an alarm to a remote monitoring centre using the PSTN module If the i...

Страница 6: ...rted if something is detected outside your house Using a Somfy receiver it is possible to close your motorised Somfy roller shutters if something is detected Outdoor movement detector In the presence...

Страница 7: ...make sure that the central unit is not within one metre of an electrical fuse board or a cable bundle close to an earth or metal plate within one metre of sources of radio interference such as a TV w...

Страница 8: ...elling and the use made of the system by your customer Full arming zones A B C Part or full arming Part 1 or 2 zones armed A B C A B A C or B C Independent ARMING of the monitored zones zone A B or C...

Страница 9: ...the switches on the intrusion detectors to assign them to a zone Record the zone selection on the memo sheet in the operating manual Select zone trigger mode Position of switches What happens in the...

Страница 10: ...to install the devices Crosshead screwdriver drill hammer pencil ladder for outdoor siren 9 V P il e a lc a li n e The batteries are already inserted in the remote controls Lithium battery in the bag...

Страница 11: ...er central unit phone dialer A keypad A badge A detector An indoor siren An outdoor siren with flash A remote control On the central unit phone dialer 1 1 Press the OFF button once BEEP Pass the badge...

Страница 12: ...ntil pressing the button on the front of a detector triggers a BEEP Then and only then it is essential that the central unit phone dialer be mounted on the wall Each product has a serial number on the...

Страница 13: ...ice For a 2 minute period the indicator on the detector lights up every time something moves in front of it Press the button on the detector BEEP Close the cover again 2 6 mm Avoid direct sunlight Avo...

Страница 14: ...set jumper 3 to the OFF position in order to switch to operating mode In the case of medium sized dogs it is better to mount the detector at a height of 2 40 m Make sure that the detector is mounted a...

Страница 15: ...e acoustic frequency of breaking glass and the difference in pressure between the inside and outside of the dwelling It only protects external windows It must be located at least 1 20 m from sources o...

Страница 16: ...h no risk of shearing 2 The cord s brass outlet cylinder must be located as close as possible to the opening in the frame in order to avoid any risk of shearing 3 4 The end of the cord must be fixed b...

Страница 17: ...o floor detector markings The type of fixing will depend on the floor material Use different screws if necessary K 25 mm J 35 mm Garage door opening detector MAGNET MAGNET ELECTRONIC UNIT FLOOR DETECT...

Страница 18: ...Fix the base to the ceiling 1 Close the detector again 2 Do not install the detector Within 1 m of heating cooling or ventilation outlets The smoke could be extracted or diluted In a room where there...

Страница 19: ...e electrodes DETECTOR MOUNT SENSOR If you want to control a motorised garage door or gate it is essential to install the keypad where you can see these automatic devices for safety reasons 2 LCD keypa...

Страница 20: ...proximately 5 seconds until the indicator goes off You will hear a BEEP To be better informed of the functioning of your system we recommend that you leave the beeps active on at least one device 5 s...

Страница 21: ...dwelling Your installation is made up of a central unit PSTN and GSM dialer with Internet access It should be installed near a telephone socket the computer the broadband router modem and a mains soc...

Страница 22: ...unit phone dialer at least 60 cm off the ground Do not connect the central unit phone dialer to the back of a switchboard computer small domestic telephone exchange PSTN module 1 3 2 POWER 2 Run the...

Страница 23: ...talling the GSM module we recommend that you take out a subscription with a mobile telephony operator Orange SFR Bouygues etc of your choosing It is essential that this is a voice subscription i e voi...

Страница 24: ...ntral unit phone dialer taking care not to twist the pins The module must be screwed in using the screws 4 Connecting the antenna The antenna supplied with the GSM module is used to transmit data to t...

Страница 25: ...able A either to the T shaped telephone socket B or directly to the wall socket if you live in a new dwelling A B TELEPHONE LINE WALL OUTLET TELEPHONE SOCKET HEAD END TELEPHONE SET TELEPHONE CABLE RJ1...

Страница 26: ...MODEM OR ANSWERING MACHINE IF YOU HAVE ONE BROADBAND ROUTER MODEM BROADBAND FILTER TELEPHONE LINE WALL OUTLET TELEPHONE LINE WALL OUTLET TELEPHONE LINE WALL OUTLET In the event of a power failure the...

Страница 27: ...n 3 Reinsert the LR20 battery the red indicator light on the GSM module flashes Connecting the GSM module If your installation does not contain an IP module connect the mains cable to the GSM module R...

Страница 28: ...ee below using a computer This method has the advantage of being an easier and faster way of configuring the system settings see supplementary installation manual in landscape format However for this...

Страница 29: ...ttings 3110 Call with acknowledgement 31 3111 Dial up delay 31 312 SMS sending by PSTN GSM or IP 3121 SMS number 1 32 3122 SMS number 2 32 3123 SMS number 3 32 3124 SMS number 4 32 32 SMS settings 320...

Страница 30: ...0 OK The mute duress code is used if it is necessary when you arrive home to disarm the alarm while automatically and discreetly sending an alarm message by telephone without triggering the sirens For...

Страница 31: ...n alarm is triggered by accident 3111 Dial up delay Setting of the delay before dial up in the event of intrusion from 0 to a maximum of 30 seconds 10 seconds by default To store either 4 telephone nu...

Страница 32: ...er is stored for example max 15 digits The number is erased 0760964812 Erased To store 4 SMS numbers for sending alarm SMSs by the fixed telephone line PSTN or GSM to neighbours family members or frie...

Страница 33: ...o 1 3 3 OK 0 OK 1 OK No supervision Supervision OK To be informed by the sending of an alert SMS by the fixed phone line PSTN when the system is armed disarmed or an alarm SMS in the event of an alarm...

Страница 34: ...M card has been inserted and a valid PIN entered the name of the SIM card operator will be displayed The PUK is erased Operator name 3 4 3 OK To check the operator s name 343 GSM operator name XXXX 4...

Страница 35: ...OK The new date is stored for example 24 01 2010 42Time Time 12 00 2 4 OK 0 5 8 0 OK The new time is stored for example 08 50 Disarm 161166Z ABC02 0116h36 6 OK To switch to another event or keys Disp...

Страница 36: ...mfy 2 key 39 764 Shutters down 7641 Shutters on intrusion 40 7642 Shutters on arming 40 765 Shutters up 7651 Shutters on smoke 40 7652 Shutters on disarming 40 766 Light 7661 Light on intrusion 40 766...

Страница 37: ...nd options 731Kiela OK 1 yes 0 no 3 7 OK 1 3 7 OK 0 OK 1 OK no CHIME default CHIME OFF ON To set the sound level of the CHIME and the BEEP on the sirens Anything detected by an opening detector in zon...

Страница 38: ...2CS lock CS Number 2 5 7 OK Used to cause the central unit phone dialer to enter storage mode for 2 minutes when additional devices are stored when the central unit phone dialer is already installed a...

Страница 39: ...ic devices 6 7 OK 7611Shutter prog 1 6 7 OK 1 1 6 7 OK The roller shutter receiver is stored To store the light receiver open the memory of the light receiver refer to the corresponding instructions p...

Страница 40: ...can use this menu to cause the roller shutters to come up either when smoke is detected by the Somfy smoke detector ref 2400443 to enable easy evacuation or when the alarm is disarmed when you return...

Страница 41: ...of 2nd automatic arming stored 23 00 18 30 0 0 3 2 OK 3 1 7 7 OK To select the days for the 1st and 2nd automatic arming 7715Select days For example to arm the alarm on Tuesdays Fridays and Saturdays...

Страница 42: ...gramming 2 enter identical on and off times Time light is switched on time slot 2 7723Light ON 2 Light on time 2 stored 19 25 18 30 5 2 9 1 OK 3 2 7 7 OK Time light is switched off time slot 2 7724Lig...

Страница 43: ...days Wednesdays and Saturdays but not on the other days 1 equals a selected day otherwise 0 by default every day MTWTFSS 1010010 MTWTFSS 1 1 1 1 1 1 1 0 1 0 0 1 0 1 OK 3 3 7 7 OK To set the delay betw...

Страница 44: ...l 781Router IP address This menu is used to read the IP address of the central unit phone dialer and the IP address of the broadband router modem 78IP settings 8Remote monitoring Type code 81CS protoc...

Страница 45: ...control Zone A and or Zone B and or Zone C armed or System armed or System disarmed and Alarm stored for Zone A and or Zone B and or Zone C and or Technical Unit domestic fault or System or No alarm s...

Страница 46: ...by pressing the OFF key on the remote control The call cycle stops with the exception of the current call Identify the detectors that triggered the alarm see page 50 Sous surveillance Testing the det...

Страница 47: ...ed faults and switch off the orange indicator on a keypad fully arm the alarm and then disarm it using that keypad or go to menu 72 Fault erasing The battery and radio link lost faults will reappear i...

Страница 48: ...ding on settings Yes No depending on settings If outdoor siren triggered Yes No depending on settings Down Yes No depending on settings Yes No depending on settings if no CS Yes Yes Yes Fixed phone li...

Страница 49: ...ne X tampered device alarm Tampered device Tampered device Battery error in device Battery low Battery low Device radio link lost Radio link lost Radio link lost Radio jamming Radio jamming Fixed phon...

Страница 50: ...How do you know if a device s batteries are discharged Identifying the affected device Changing the batteries in a device Battery types Deactivate the installation s tamper switch to avoid triggering...

Страница 51: ...t phone dialer Store all the devices again see page 11 Customise all the codes again see page 30 Store the new date and time see page 35 Customise the devices again see page 35 1 Remove a battery 2 Ho...

Страница 52: ...ns No beep when the system is armed disarmed Have you installed batteries in the siren Are the batteries in good condition and positioned correctly Is the siren stored in the central unit phone dialer...

Страница 53: ...e dialer correctly see page 23 There is no telephone transmission on an alarm Have you programmed the phone numbers correctly Is your system fully armed Has the dial up delay elapsed Is the telephone...

Страница 54: ...of 12 metres with an angle of 110 No detection between the floor and the detector Outdoor movement detector Outdoor 25 to 50 C Opening Radius of action dependent on settings see the detector IP camera...

Страница 55: ...e system is armed disarmed on both access codes Remote full arming disarming in voice mode by pressing 9 on the handset DTMF codes PSTN module Indoor 5 to 40 C Sending of synthesised voice alarm messa...

Страница 56: ...opment and improvement of our products we reserve the right at all times to make any modifications to them which we consider to be of value Photos and illustrations non contractual SOMFY SAS registere...

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