SKYZER TECHNOLOGIES
PAGE 70 OF 81
INGENICO 5100 ANZ VERSION 4.8 OPERATING GUIDE
Version 1.1
5.14 ELECTRONIC OFFLINE VOUCHERS (EOV)
This function allows the terminal to accept offline transactions in the event of a
communications failure with ENZ or the banking network.
Purchase and Refund transactions can be accepted in EOV mode. A pre-set
limit is in place for the both the number of transactions accepted per card and
the amount of the purchase and refund.
All the transaction details are held on the terminal until connectivity with ENZ
has been restored, at which time all EOV transactions will be uploaded to the
ENZ network. During the course of the upload, a receipt will automatically be
printed for any stored transactions that are declined.
This function is only available where a merchant has bank approval to accept
EOV transactions.
The following notes relate to the operation to the terminal’s EOV operation:
•
Both debit and credit cards can be used for purchase and refund
transactions in EOV mode
•
A pre-set limit is in place for both the number of transactions accepted per
card and the purchase and refund amount.
•
‘EFTPOS Offline’ will be displayed on the screen when a terminal enters into
EOV mode.
•
Purchase and Refund transactions are held in the memory of the terminal
until connectivity with the host has been restored
•
The terminal will attempt a log on every ten minutes to check the network
status, alternatively a manual log on can be performed by the merchant
•
For all transactions processed in EOV mode, the cardholder will be
prompted to sign the merchant copy of the receipt.
•
If a transaction other than a Purchase or Refund is attempted whilst in EOV
mode, the terminal will try to establish connectivity with the network and if
failed, terminal will still be operating in EOV mode.
