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Contact us
If you encounter any problems, do not return product to the store
If you have any questions please send us an email:
If you purchased this product in new condition from an authorized retailer in
the USA, and if you have residential cable or fiber internet service with a
current Netgear, Dlink , Asus, LinkSys, FIOS or Apple router, you are eligible
for priority email technical support and up to 60 minutes of free US based
phone support during the first 90 days after your purchase.
For DSL internet connections, and for support after the initial 90 days, we offer
several paid support options. This includes per-incident options for specific
issues as well as per hour options for general support. All our support options
are for the cameras only. It is assumed you already have a reliable wired or
wireless network in place. We do not support satellite internet.
To register you for support we only need your camera’s MAC address and the
date of purchase. The MAC address can be found on the sticker on the back of
indoor cameras, or on a tag on the cable of outdoor cameras.
Please note that remote access to your camera may require a few settings
changes in your router. Unfortunately we cannot help with this task if you do
not have the password for your own router. Also please keep in mind that with
the very low cost of current generation routers it might be more cost effective
to purchase a new router than to pay for support on a very old router.
The NVG589 router commonly used with ATT/uVerse does not support more
than one camera reliably. If you have that specific router model, you will
need to purchase an additional $29.95 or better router from one of the
above listed brands before multiple cameras can work for remote access.
Sharx Security and the Sharx Security logo are US and internationally registered
trademarks, and VIPcella is a trademark of Sharx Security, Inc.
©2008-2016 Sharx Security, Inc. User Guide version 5.96a-SCNC3904
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