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SHARX SECURITY SCNC3904, Руководство пользователя

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Page 60 

Appendix D: Known issues 

 

1.

 

If you use Internet Explorer: Windows 7 - 8 have no problem with the 
signed Sharx Security ActiveX. Windows 8.1 issues warnings that can 
be ignored. 
 

2.

 

If you use Gmail for motion detection and send a very large number of 
emails in a short time, Google may suspect that you are sending spam 
and may suspend or block your account. Use the schedule feature to 
send alerts only when you really want them, and use the interval time 
to suppress new emails for a given amount of time. We recommend 
setting the “

Alarm Interval Time

” setting to 900 seconds (15 min) 

 

3.

 

Files recorded by the camera on MicroSD or NAS are in Apple 
QuickTime MOV format. On a PC we recommend to download and 
install the latest Apple QuickTime Player for best playback of the files 
with video + audio. Another alternative is installing the free VLC media 
player from 

www.videolan.org

  

 

4.

 

Even though there is an option to select a larger number of files on the 
MicroSD, we recommend keeping the factory default setting of 5000 
files. Never change the file number limit while recording is in progress. 
That might cause errors, requiring reformat of the MicroSD 

 

5.

 

LinkSys routers have a factory default setting in the firewall menu 
called “Filter Anonymous Internet Requests”. The purpose of this 
setting is to prevent access to any of your network devices from the 
internet. Therefore if you want to be able to access your camera from 
the internet you would have to uncheck this option. 

 

6.

 

Some wireless routers or access points have a feature called “guest 
network” or “wireless client isolation”. These features are designed to 
prevent access from one wireless device to another and are therefore 
this would be incompatible with the idea of using a wireless camera. 

 

7.

 

Among all the wireless routers we tested, a few specific older models 
seem to have trouble with wireless connections: LinkSys WRT120N, 
WRT160N and WRT300N, 2wire 2701HG, Netgear WNDR3700. We 
recommend upgrading to a newer b/g/n router. All routers should be 
updated to the latest factory firmware. We do not support alternative 
firmware such as Tomato, DD-WRT, or OpenWRT. 

Содержание SCNC3904

Страница 1: ...ls SCNC3904 SCNC3904 WIDE New mini HD outdoor model Full HD 1920 x 1080 resolution Video with audio on PC Mac iPhone iPad Wired PoE or Wireless b g n networking MicroSD and NAS recording SHARX SECURIT...

Страница 2: ...of the most affordable Sharx Security outdoor cameras Using a Mac PC or iPhone iPad you can view high quality live streaming video with audio direct from the camera It is excellent for applications s...

Страница 3: ...ork Video Recorder by enabling functionality to save video files to a network server This could be a commercial FTP server on the internet or your own standalone NAS Network Attached Storage hard driv...

Страница 4: ...task management menu place a checkmark on task 9 and Apply to start motion detection recording then briefly walk or wave your hand in front of the camera then wait 2 minutes for recording of the first...

Страница 5: ...rtant Notes 31 Night Vision Settings 32 Video with Audio using Safari and Firefox Browser 33 Mounting and powering the camera outdoors 34 Motion Detection or Timed Emails DropBox or FTP Upload 37 Stre...

Страница 6: ...ering the camera up and connecting the Cat5 cable to your router You just need to look up the IP address that your router assigned to the camera and type it into a browser and log in with username adm...

Страница 7: ...ce during the initial 45 seconds as the camera starts up After about a minute this LED also blinks whenever the camera is attempting to communicate over the network Since viewing video involves sendin...

Страница 8: ...isn t don t change it It would mean that this Airport is not your main router If you have multiple Airports you d need to exit out of Airport Utility and start at the beginning selecting another Airp...

Страница 9: ...the IP address that you reserved regardless of whether you re using the camera with a wired network connection or wireless after completing the wireless setup Note If you have trouble seeing video us...

Страница 10: ...rackets or any non English characters For best compatibility with all wireless devices we recommend to use only upper case and lower case letters and numbers and no other characters Please note that t...

Страница 11: ...the left immediately below Computer However some PCs and routers do not have the UPnP Universal Plug and Play feature enabled In following we will show alternate ways to find the local IP address tha...

Страница 12: ...creen then again click on OK on the install menu that will pop up in the middle or bottom of your screen If you have a popup blocker like Norton or Google Toolbar you will need to disable it Within a...

Страница 13: ...u have nonstandard Internet Explorer settings your should reset your Internet Explorer to defaults by going to the Tools menu or the gear shaped settings icon then Internet Options Advanced Reset 2 If...

Страница 14: ...logged into your router you would look for a status screen or menu that mentions LAN or DHCP client list LAN means local area network Typically there is a list of attached devices and among these it...

Страница 15: ...reserved addresses Then you typically click on save settings or update to make this choice permanent and from now on the camera s IP address is locked and will not change even after power failures or...

Страница 16: ...ireless setup so you can either continue to use your camera in wired mode or set up a new password in your router Another possibility is to disable passwords in your router but an unsecured wireless n...

Страница 17: ...e sure Infrastructure is selected before proceeding since that is the most common type of network AdHoc is for network experts only The Security mode needs to match the type of wireless password used...

Страница 18: ...d the key click on Apply You ll get a message about wireless setup accepted successfully but that only means that the password was stored in the camera You re not done yet until you use the Test butto...

Страница 19: ...characters WEP128 with ASCII Key length 10 characters WEP64 with HEX Key length 26 characters WEP128 with HEX For example Verizon often sets up their DSL modem Wifi router with a password similar to t...

Страница 20: ...test for determining the maximum recommended distance is by using a laptop at the intended camera location If your laptop shows at least 50 signal strength at that exact same location then the camera...

Страница 21: ...hat you are now at least connecting without passwords you can proceed to add wireless security to your router and try again We recommend WPA2 if available otherwise WPA The older WEP mode is obsolete...

Страница 22: ...All cameras use Private TCP port 80 but the next camera would have UDP ports 30002 30003 public TCP port 8151 and for cameras beyond that add 2 to the UDP ports and 1 to the public TCP port Then click...

Страница 23: ...ly no need to specify a port and that s why you may have never heard about ports at all However when different devices share a single IP address they are distinguished with a port Basically a port has...

Страница 24: ...d restart both the router and the camera in that order Many routers e g LinkSys Dlink may need a firmware update for UPnP to be available or work properly You should look up your router s model number...

Страница 25: ...Typically this setting is called Web access DMZ Virtual Server Virtual Service Pin hole User Defined Service Port Forwarding or Port Mapping There are 2 main steps involved in port forwarding 1 Reserv...

Страница 26: ...manent address for your camera you first need to know your router s IP address It is shown in your camera s system menu at the top of the settings screen if you scroll down to Default Gateway The rout...

Страница 27: ...u have a very unusual home network Then enter your own router s address in the Default Gateway box and also in Primary DNS IP address IMPORTANT Do not leave the Default gateway or Primary DNS fields b...

Страница 28: ...t 80 you need to add a colon and the port number at the end of the IP address too If there is no response from the camera at the new IP address please refer to the notes or screenshot you took before...

Страница 29: ...e could be anything that isn t already used for example Cam1HTTP and Cam1RTP Then you typically need to enter the external public and internal host ports and select either TCP or UDP For browser acces...

Страница 30: ...cient There is now a shortcut on the account creation form to sign up immediately for one hostname but that shortcut doesn t appear to work for free accounts Once you have an account and once you vali...

Страница 31: ...ring No IP account setup If successful the camera will show you the complete external URL for your reference Note Only 1 single camera per network needs the DDNS setup This enables access to the entir...

Страница 32: ...ast some available light All our current camera models have a feature that allows beautiful daytime colors as well as night vision in total darkness During the day an optical IR cut filter removes all...

Страница 33: ...y Quicktime and Flash do this automatically to smooth over any network disturbances without causing interruptions in the live stream If you don t get audio try the secondary stream and double check th...

Страница 34: ...ndustry standard mounting hole with 20 thread This is compatible with a wide variety of security camera mounts or tripods If you want to use a mount other than the one we supply please be careful that...

Страница 35: ...ending on your needs If it extends forward it can do a better job reducing glare from the sun as well as keeping the lens glass dry in light rain or snow On the other hand reflections of IR light from...

Страница 36: ...h instead of PoE power supply Our favorite PoE switch is the Netgear GS108PE It is more expensive than a single port PoE injector but can power 4 cameras The SCNC3904 retail package includes a weather...

Страница 37: ...default setting for motion detection is a single motion detection window covering the entire visible area The Motion Detection menu allows you to designate up to 4 separate windows with individually a...

Страница 38: ...n to Google and set Access for less secure apps to Allowed or On With some browsers Google hides the setting requiring a special link to get to it https www google com settings security lesssecureapps...

Страница 39: ...ct the Secondary Stream For Image file name we recommend keeping the default PA for picture on alarm The rest of the generated file name can include time date or a number Do not add any file name exte...

Страница 40: ...always 21 Authentication Most FTP servers need a username and password which means Authentication should be set to Yes Make sure the username password are spelled correctly including all uppercase low...

Страница 41: ...playing or recording multiple cameras For recording you can generally get good results with the factory default settings in the Stream Setup menu However we recommend reducing the frame rate to 15 fps...

Страница 42: ...age 55 If you don t have a Mac preformatted 64 GB cards can be purchased from Sharx Security Note The picture shows the PC version The Mac version of the formatting software has slightly different wor...

Страница 43: ...changing the Record from option to Secondary Stream if you prefer to use less storage space with medium resolution files The details of the available streams are explained in a separate chapter Strea...

Страница 44: ...ccess the MicroSD card slot on outdoor cameras you may want to wait for a day where there is no rain and very low humidity Then unscrew the entire front part of the camera It is easiest to do it if yo...

Страница 45: ...ther For continuous recording a frame rate of no more than 15 fps is recommended To enable DVR recording click on Record to storage continuously in the Task Management menu For longer recording times...

Страница 46: ...he following The share name is the name of the top level folder that a NAS drive shows on the network You can check it by clicking on the icon for the NAS in your PC s Network or My Network Places fol...

Страница 47: ...nt if the Time Capsule is in bridge mode Go to the camera s Storage Setup menu enable it select NAS then for the NAS remote path enter these things exactly with no extra spaces two slashes the Airport...

Страница 48: ...er on the server We recommend to keep this completely blank at first After you see some files being uploaded you could specify the name of an existing folder and then the files should go into that fol...

Страница 49: ...residential applications BlueIris from www blueirissoftware com works well for up to 16 cameras and is a great deal at just 59 95 Stepping up to business applications with multiple servers and hundred...

Страница 50: ...nerally 80 for all cameras on your own network and 8150 for the first remote camera Then in the RTSP tab you would uncheck Use default port since that generally uses the wrong value 554 Instead you d...

Страница 51: ...and clicking on the saved bookmark Should you prefer to use an app our current top recommendation is the free app called MobiLinc Cam Viewer by Mobile Integrated Solutions LLC Setup is straightforwar...

Страница 52: ...e local IP address for example 192 168 0 30 For a remote camera you can add either the external IP address or you can use your No IP hostname if you have set one up for your camera Then skip ahead to...

Страница 53: ...stream with the desired protocol and encoding The full list is accessible by clicking on the blue underlined Primary Stream Secondary Stream or Mobile Stream in the Stream Setup page For example click...

Страница 54: ...he Backup or Reset menu 3 Press and hold the reset button for 10 15 seconds You ll see the power light go off twice in the next 45 seconds This indicates that the reset to factory settings is in progr...

Страница 55: ...reless technology IEEE 802 11 b g n 2 4 Ghz Security WEP 64 128 bit Hex Ascii WPA PSK TKIP WPA2 PSK AES General Power requirements DC 12V 1 Amp international AC adapter included alternate power source...

Страница 56: ...network to the internet Unless you have an all in one combination of modem and router you ll probably see that your router has one network jack marked WAN which connects to the cable or DSL modem and...

Страница 57: ...ttached devices DHCP client list Unfortunately Apple Airport routers no longer have the DHCP client list so Airport users would need to know the camera s MAC address and reserve an IP address as shown...

Страница 58: ...be named Cam1HTTP The public TCP port range is 8150 to 8150 and the map to host port is 80 All other settings should be unchanged The second application should be named Cam1RTP The public UDP port ra...

Страница 59: ...nsidered to be motion and the sensitivity adjustment can be used to make the camera more aware or less aware of small amounts of motion With the ActiveX or Flash plugin you can see a moving blue indic...

Страница 60: ...oSD we recommend keeping the factory default setting of 5000 files Never change the file number limit while recording is in progress That might cause errors requiring reformat of the MicroSD 5 LinkSys...

Страница 61: ...rior to the motion event in the record on alarm footage If you find a lot of motion detection events caused by insects this cannot be fixed by adjusting threshold sensitivity settings since a tiny bug...

Страница 62: ...Page 62...

Страница 63: ...nly HDNC5501 with an astounding 2592 x 1920 5MP of live video or snapshot resolution Made in USA these professional models deliver absolutely razor sharp video or snapshots Use these cameras with LuxR...

Страница 64: ...nternet To register you for support we only need your camera s MAC address and the date of purchase The MAC address can be found on the sticker on the back of indoor cameras or on a tag on the cable o...

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